|
 ABSTRACT
The problems of application software maintenance in 487 data processing organizations were surveyed. Factor analysis resulted in the identification of six problem factors: user knowledge, programmer effectiveness, product quality, programmer time availability, machine requirements, and system reliability. User knowledge accounted for about 60 percent of the common problem variance, providing new evidence of the importance of the user relationship for system success or failure. Problems of programmer effectiveness and product quality were greater for older and larger systems and where more effort was spent in corrective maintenance. Larger scale data processing environments were significantly associated with greater problems or programmer effectiveness, but with no other problem factor. Product quality was seen as a lesser problem when certain productivity techniques were used in development.
REFERENCES
Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.
| |
1
|
Lientz, B.P., and Swanson, E.B. Discovering issues in software maintenance. Data Management, 16, 10, (Oct 1978), 15-18.
|
| |
2
|
Lientz, B.P., and Swanson, E.B. Software maintenance: A user/ management tug-of-war. Data Management, 17, 4, (April 1979), 26-30.
|
 |
3
|
|
| |
4
|
|
| |
5
|
Nie, N.H., Hull, C.H., Jenkins, J.G., Steinbrenner, K., and Bent, D.H. SPSS: Statistical Package for the Social Sciences. 2nd Ed., McGraw Hill, New York, 1975.
|
| |
6
|
|
| |
7
|
|
CITED BY 22
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Larry A. Barowski , James H. Cross, II , T. Dean Hendrix, From C to Java: a case study in portability, efficiency, and maintenance, Proceedings of the 38th annual on Southeast regional conference, April 07-08, 2000, Clemson, South Carolina
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Adobe Acrobat
QuickTime
Windows Media Player
Real Player
Pdf
D.2