ACM Home Page
Please provide us with feedback. Feedback
Information systems and organizational change
Full text PdfPdf (902 KB)
Source
Communications of the ACM archive
Volume 24 ,  Issue 1  (January 1981) table of contents
Pages: 24 - 33  
Year of Publication: 1981
ISSN:0001-0782
Author
Peter G. W. Keen  Massachusetts Institute of Technology, Cambridge
Publisher
ACM  New York, NY, USA
Bibliometrics
Downloads (6 Weeks): 96,   Downloads (12 Months): 1084,   Citation Count: 63
Additional Information:

references   cited by   index terms   collaborative colleagues  

Tools and Actions: Request Permissions Request Permissions    Review this Article  
DOI Bookmark: Use this link to bookmark this Article: http://doi.acm.org/10.1145/358527.358543
What is a DOI?

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

 
1
Allison, G.T. Essence of Decision. Little Brown, Boston, Mass., 1971.
 
2
Ansoff, H.I., Business Strategy. Penguin, London, England, 1968.
 
3
Argyns, C. Resistance to rational management systems. Innovation, 10, (1970) pp. 28-35.
 
4
Argyris, C. Management information systems: The challenge to rationality and emotionality. Management Sci. 17, 6, (1971), pp. B275-292.
 
5
Bardach, E. The Implementation Game: What Happens After a Bill Becomes a Law. MIT Press, Cambridge, Mass., 1977.
 
6
Bariff, M.L. and Galbraith, J.R, Intraorganizational power considerations for designing information systems. The Wharton School, Univ. of Penn., Philadelphia, Penn,, Jan. 1978.
 
7
Bower, J. The Resource Allocation Process. Irwin, New York, 1970.
 
8
Bowman, E.H. Consistency and optimality in managerial decision making. Management Sci. 9, 2, (Jan. 1963) pp. 310-321.
 
9
Braybrooke, D. and Lindblom, C.E. A Strategy of Decision. Free Press, New York, 1963.
 
10
Chesler, M. and Flanders, M. Resistance to research and research utilization: The death and life of a feedback attempt. J. AppL Behavioral Sci. 3, 4, (Fall 1967), pp. 465-487.
 
11
Church_man, C.W. Managerial acceptance of scientific recommendations. Calif. Management Rev. 7, 1 (Fall 1964), pp. 31- 38.
 
12
Cohen, M.R. and March, J.G. Leadership and Ambiguity. McGraw-Hill, New York, 1974.
 
13
Cyert, R.M. and March, J.G. A Behavioral Theory of the Firm. Prentice-Hall, Englewood Cliffs, N. J., 1963.
 
14
Dearborn, D.C. and Simon, H.A. The identification of executives. In Administrative Behavior (3rd ed.). H.A. Simon, Ed. Free Press, New York, 1976, pp. 309-314.
 
15
Derthick, M. New towns in-town. The Urban Institute, Washington, D. C., 1972.
 
16
Doktor, R.H. Development and mapping of certain cognitive styles of problem-solving. Unpublished Ph.D. Dissertation, Stanford Univ., Stanford, Calif., 1969,
 
17
Doktor, R.H. and Hamilton, W.F. Cognitive style and the acceptance of management science recommendations. Management Sci. 19, 8 (April 1973), pp. 884--894.
 
18
Dornbusch, S. and Scott, W.R. Evaluation and the Exercise Authority. Jossey-Bass, San Francisco, Calif., 1975,
 
19
Drake, J.W. The Administration of Transportation Modelling Projects. Heath, Lexington, Mass., 1972, pp. 14-17.
 
20
Edelrnan, F. Four ways to oblivion--A short course on survival. Interfaces August, 1972, pp. 14-17.
 
21
Galbraith, J.R. Designing Organizations. Addison-Wesley, Reading, Mass., 1977.
 
22
Ginzberg, M.J. A process approach to management science implementation. Unpublished Ph.D. Dissertation, Sloan School of Management, M.I.T., Cambridge, Mass., 1975.
 
23
Grayson, C.J. Management science and business practice. Harvard Business Rev. 51, 4 (July-Aug. 1973), pp. 41-48.
 
24
Greenberger, M., Crenson, M.A., and Crissey, B.L. Models in the Policy Process, Russell Sage Foundation, New York, 1976.
 
25
Hall, W.K. Strategic planning models: Are top managers really finding them useful? J. Business Policy 3, 3, 1973, pp. 19-27.
 
26
Hall, W.K. Rationality, irrationality and the policy formulation process in large organizations. Planning Rev. 4, 6 (May 1976), pp. 22- 26.
 
27
Hargrove, E.C. The missing link: The story of implementation process. The Urban Institute, Washington, D. C., 1975.
 
28
Hirschman, A.O.The Strategy of Economic Development. Yale Univ. Press, New Haven, Connecticut, 1958.
 
29
Hoos, I.R. Systems Analysis in Public Policy, Univ. of Calif. Press, Berkeley, Calif., 1972.
 
30
Huysmans, H.B.M. The Implementation of Operations Research. Wiley, New York, 1970.
 
31
Kahneman, D. and Tversky, A. Prospect theory: An analysis of decision under risk. Econometrica 47, (March 1979) p. 263.
 
32
Keen, P.G.W. Managing organizational change: The role of MIS. in Proc. 6th and 7th Ann. Conf. of the Soc. for Management Infor. Syst., J.D. White, Ed. Univ. of Michigan, Ann Arbor, Mich., July 1976, pp. 129-134.
 
33
Keen, P.G.W. The evolving concept of optimality. In Multi- Criteria Decision Making. M.K. Starr and M. Zeleny, Eds., The Inst. of Management Sci. (TIMS), Studies in Management Sci., 6, 1977, pp. 31-57.
 
34
Keen, P.G.W. Implementation research in MIS and OR/MS: Description versus prescription. Stanford Business School Research Paper No. 390, Stanford, Calif., 1977.
 
35
Keen, P.G.W. and Gerson, E.M. The politics of software engineering. Datamation 23, 11 (Nov. 1977), pp. 80-86.
 
36
Keen, P.G.W. and Scott Morton, M.S. Decision Support Systems: An Organizational Perspective. Addison-Wesley, Reading, Mass., 1978.
 
37
Klein, B. and Meckling, W. Applications of operations research to development decisions. Operations Res. 6, 3, (May-June 1958), pp. 352-363.
 
38
Kling, R. Information systems in policy making. Telecomm Policy, 2, 1, (March 1978), pp. 3-12.
39
 
40
Kling, R. and Gerson, E.M. The social dynamics of technical innovation in the computing world. Symbolic Interaction, 1, l (Fall, 1977) pp. 132-146.
 
41
Kolb, D.A. and Frohman,, A.L. An organizational development approach to consulting. Sloan Management Rev. 12, 1 (Fall 1970) pp. 51-65.
 
42
Kunruether, H. and Slovic, P. Economics, psychology and protective behavior. Am. Econ. Rev. Papers and Proceedings, May 1978.
 
43
Laudon, K.C. Computers and Bureaucratic Reform: The Political Functions of Urban Information Systems. Wiley, New York, 1974.
 
44
Leavitt, H.J. Applying organizational change in industry: Structural, technological and humanistic approaches. Handbook of Organizations, J.G. March, Ed. Rand McNaily, Chicago, IlL, 1965.
 
45
Leavitt, H.J. and Webb, E. Implementing: Two approaches. Stanford Univ. Research Paper 440, Stanford, Calif., May 1978.
 
46
Lindblom, C.E. The science of muddling through. Public Administration Rev., 19, 2, (Spring 1959), pp. 79-88.
 
47
Lindblom, C.E. Politics and Markets. Basic Books, New York, 1977.
 
48
Lucas, H.C. and Plimpton, R.B. Technological consulting in a grass roots action-oriented organization. Sloan Management Rev. 14, I (Fall 1972) pp. 17-36.
 
49
McKenney, J.L. and Keen, P.G.W. How managers' minds work. Harvard Business Rev. 52, 3 (May-June 1974)pp. 79-90.
 
50
Miller, R.B. Psychology for a man-machine problem-solving process. IBM Data Systems Division Laboratory, Rept TR00-1246, February 1965.
 
51
Mintzberg, H. The Nature of Managerial Work. Harper and Row, New York, 1973.
 
52
Mintzberg, H. Policy as a field of management theory. Academy of Management Review, January 1977. (Unnumbered paper).
 
53
Mintzberg, H. Beyond implementation: An analysis of the resistance to policy analysis. Infor 18, 2 (May 1980) pp. 100-138.
 
54
Mitroff, I.I. The Subjective Side of Science: A Philosophic Enquiry into the Psychology of the Apollo Moon Scientists. Elsevier, New York, 1974.
 
55
Munson, F.C. and Hancock, W.M. Problems of implementing change in two hospital settings. A11E Trans. 4, 4 (Dec. 1977) pp. 258- 266.
 
56
Neal, R.D. and Radnor, M. The relation between formal procedures for pursuing OR/MS activities and OR/MS group success. Operations Res. 21, (March 1973), pp. 451--474.
 
57
Pettigrew, A.M. The Politics of Organizational Decision Making. Tavistock, London, England, 1973.
 
58
Pettigrew, A.M. Implementation control as a power resource. Sociology 6, 2, (May 1972) pp. 187-204.
 
59
Pressman, J, L. and Wildavsky, A. Implementations. Univ. of Calif. Press, Berkeley, California, 1973.
 
60
Roberts, E.B. On implementing systems studies: Strategies for achieving organizational change in response to model-based analysis. Paper presented at the American-Soviet Conference Series on Methodological Aspects of Social Systems Simulation, Sukhumki, USSR, Oct. 17-23, 1973.
 
61
Ross, L. The intuitive psychologist and his shortcomings in Advances in Experimental Social Psychology. L. Berkowitz Ed. Academic, New York, 1964, pp. 173-220.
 
62
Rubenstein, A.H., Radnor, M., Baker, N., Heirnan, D. and McCoy, J. Some organizational factors relative to the effectiveness of management science groups in industry. Management Sci. 13, 8, (April, 1967), pp. B508-518.
 
63
Saplosky, H.M. The Polaris System Development. Harvard Univ. Press, Cambridge, Mass. 1972.
 
64
Simon, H.A. A behavioral model of rational choice. In Models of Man, H.A. Simon, Ed. Wiley, New York, 1957, pp. 241-260.
 
65
Stewart, R. Managers and Their Jobs. McMillan, London, England, 1967.
 
66
Strassman, P. Managing the costs of information. Harvard Business Rev., .54, 5 (Sept-Oct 1976), pp. 133-142.
 
67
Strauss, A. Negotiations: Varieties, Contexts, Processes, and Social Cries. Jossey-Bass, San Francisco, Calif., 1978.
 
68
Tversky, D. and Kahneman, A. Judgment under uncertainty: Heuristics and biases. Science, 185, (Sept. 1974), pp. 1124-1131.
 
69
Urban, G.L. Building models for decision makers. Interfaces 4, 3, (May 1974) pp. 1-11.
 
70
Vancil, R. and Lorange, P. Strategic Planning Systems. Prentice- Hall, Englewood Cliffs, N. J., 1977.
 
71
Vertinsky, I.R., Barth, T., and Mitchell, V.F. A study of OR/MS implementation as a social change process in Implementing Operations Research/Management Science, R.L. Schultz and D.P. Slevin, Eds. American Elsevier, New York, 1975, pp. 253-272.
 
72
Weick, K. The Social Psychology of Organizing. Addison-Wesley, Reading, Mass., 1969.
 
73
Weiner, S. and Wildavsky, A. The prophylactic presidency. Public Interest 52, 52, (Summer 1978), pp. 3-19.
 
74
Wildavsky, A. The Politics of the Budgetary Process. (2nd Ed.), Little, Brown, Boston,, Mass., 1974.
 
75
Wilensky, H.L. Organizational Intelligence: Knowledge and Policy in Government and Industry. Basic Books, New York, 1967.
 
76
Zand, D.E. and Sorenson, R.E. Theory of change and the effective use of management science. Administrative Sci Quarterly, 20, 4, (Dec. 1975), pp. 532-545.
 
77
Zionts, S. and WaUenius, J. An interactive programming method for solving the multiple criteria problem. Management Sci. 22, 6, (Feb. 1976), pp. 652-663.

CITED BY  63