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 ABSTRACT
New users of high-function application systems can become frustrated and confused by the errors they make in the early stages of learning. A training interface for a commercial word processor was designed to make typical and troublesome error states “unreachable,” thus eliminating the sources of some new-user learning problems. Creating a training environment from the basic function of the system itself afforded substantially faster learning coupled with better learning achievement and better performance on a comprehension post-test. A control group spent almost a quarter of their time recovering from the error states that the training interface blocked off. We speculate on how this training strategy might be refined, and more generally, on how function should be organized in a user interface.
REFERENCES
Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.
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Tovi Grossman , George Fitzmaurice , Ramtin Attar, A survey of software learnability: metrics, methodologies and guidelines, Proceedings of the 27th international conference on Human factors in computing systems, April 04-09, 2009, Boston, MA, USA
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INDEX TERMS
Primary Classification:
H.
Information Systems
H.5
INFORMATION INTERFACES AND PRESENTATION (I.7)
Additional Classification:
D.
Software
D.2
SOFTWARE ENGINEERING
D.2.2
Design Tools and Techniques
Subjects:
User interfaces
General Terms:
Design,
Human Factors,
Management,
Performance,
Theory
Keywords:
ease of learning,
education,
human learning,
human-computer interaction,
training,
usability,
user interface architecture
REVIEW
"John M. Hammer : Reviewer"
A word processing interface was modified to limit the functions available to
novice users. These functions, which were unnecessary for basic word
processing, had been previously observed to be error states that novices had
difficulty recovering
more...
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