| Office procedure as practical action: models of work and system design |
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ACM Transactions on Information Systems (TOIS)
archive
Volume 1 , Issue 4 (October 1983)
table of contents
Pages: 320 - 328
Year of Publication: 1983
ISSN:1046-8188
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Author
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Lucy A. Suchman
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XEROX Palto Alto Research Center, 3333 Coyote Hill Road, Palo Alto, CA
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Downloads (6 Weeks): 21, Downloads (12 Months): 192, Citation Count: 86
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REFERENCES
Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.
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NEWMAN, W. Office models and office systems design. In Workshop on Integrated Office Systems (Nov. 1979).
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SELZNICK, P. TVA and the Grassroots. Free Press, New York, 1966 (original publication date, 1949).
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TAYLOR, F. The Principles of Scientific Management. Harper, New York, 1911.
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WOODWARD, J. industrial Organization: Theory and Practice. Oxford, London, 1965.
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ZIMMERMAN, D. Record-keeping and the intake process in a public welfare agency. In On Record: Files and Dossiers in American Life, S. Wheeler, Ed., Russell Sage, New York, 1969.
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ZIMMERMAN, D. The practicalities of rule use. In Understanding Everyday Life, J. Douglas, Ed., Aldine, Chicago, 1970.
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CITED BY 86
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Eric S. K. Yu , John Mylopoulos, Understanding “why” in software process modelling, analysis, and design, Proceedings of the 16th international conference on Software engineering, p.159-168, May 16-21, 1994, Sorrento, Italy
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Kari Thoreson, Simple, but cumbersome, Proceedings of the conference on Designing interactive systems: processes, practices, methods, and techniques, p.385-394, August 18-20, 1997, Amsterdam, The Netherlands
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Paul Dourish , Richard Bentley , Rachel Jones , Allan MacLean, Getting some perspective: using process descriptions to index document history, Proceedings of the international ACM SIGGROUP conference on Supporting group work, p.375-384, November 14-17, 1999, Phoenix, Arizona, United States
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Ben Loh , Josh Radinsky , Eric Russell , Louis M. Gomez , Brian J. Reiser , Daniel C. Edelson, The progress portfolio: designing reflective tools for a classroom context, Proceedings of the SIGCHI conference on Human factors in computing systems, p.627-634, April 18-23, 1998, Los Angeles, California, United States
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John Hughes , Val King , Tom Rodden , Hans Andersen, Moving out from the control room: ethnography in system design, Proceedings of the 1994 ACM conference on Computer supported cooperative work, p.429-439, October 22-26, 1994, Chapel Hill, North Carolina, United States
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John Hughes , Val King , Tom Rodden , Hans Andersen, Moving out from the control room: ethnography in system design, Proceedings of the 1994 ACM conference on Computer supported cooperative work, p.429-439, October 22-26, 1994, Chapel Hill, North Carolina, United States
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Anne Rose , Ben Shneiderman , Catherine Plaisant, An applied ethnographic method for redesigning user interfaces, Proceedings of the conference on Designing interactive systems: processes, practices, methods, & techniques, p.115-122, August 23-25, 1995, Ann Arbor, Michigan, United States
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David A. Wroblewski , Timothy P. McCandless , William C. Hill, DETENTE: practical support for practical action, Proceedings of the SIGCHI conference on Human factors in computing systems: Reaching through technology, p.195-202, April 27-May 02, 1991, New Orleans, Louisiana, United States
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James D. Herbsleb , Audris Mockus , Thomas A. Finholt , Rebecca E. Grinter, Distance, dependencies, and delay in a global collaboration, Proceedings of the 2000 ACM conference on Computer supported cooperative work, p.319-328, December 2000, Philadelphia, Pennsylvania, United States
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Natalie S. Glance , Daniele S. Pagani , Remo Pareschi, Generalized process structure grammars GPSG for flexible representations of work, Proceedings of the 1996 ACM conference on Computer supported cooperative work, p.180-189, November 16-20, 1996, Boston, Massachusetts, United States
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Esa Auramäki , Mike Robinson , Ann Aaltonen , Mikko Kovalainen , Arja Liinamaa , Taina Tuuna-Väiskä, Paperwork at 78kph, Proceedings of the 1996 ACM conference on Computer supported cooperative work, p.370-379, November 16-20, 1996, Boston, Massachusetts, United States
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Peter Tolmie , James Pycock , Tim Diggins , Allan MacLean , Alain Karsenty, Unremarkable computing, Proceedings of the SIGCHI conference on Human factors in computing systems: Changing our world, changing ourselves, April 20-25, 2002, Minneapolis, Minnesota, USA
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Mark Rouncefield , John A. Hughes , Tom Rodden , Stephen Viller, Working with “constant interruption”: CSCW and the small office, Proceedings of the 1994 ACM conference on Computer supported cooperative work, p.275-286, October 22-26, 1994, Chapel Hill, North Carolina, United States
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B. Pernici , F. Barbic , R. Maiocchi , M. G. Fugini , J. R. Rames , C. Rolland, C-TODOS: an automatic tool for office system conceptual design, ACM Transactions on Information Systems (TOIS), v.7 n.4, p.378-419, Oct. 1989
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Clarence Ellis , Karim Keddara , Grzegorz Rozenberg, Dynamic change within workflow systems, Proceedings of conference on Organizational computing systems, p.10-21, August 13-16, 1995, Milpitas, California, United States
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Jeanette Blomberg , Mark Burrell , Greg Guest, An ethnographic approach to design, The human-computer interaction handbook: fundamentals, evolving technologies and emerging applications, Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 2002
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Carla Simone , Monica Divitini , Kjeld Schmidt, A notation for malleable and interoperable coordination mechanisms for CSCW systems, Proceedings of conference on Organizational computing systems, p.44-54, August 13-16, 1995, Milpitas, California, United States
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Joseph G. Davis , E. Subrahmanian , Suresh Konda , Helen Granger , Michael Collins , Arthur W. Westerberg, Creating Shared Information Spaces to Support Collaborative Design Work, Information Systems Frontiers, v.3 n.3, p.377-392, September 2001
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Thomas Erickson , Catalina M. Danis , Wendy A. Kellogg , Mary E. Helander, Assistance: the work practices of human administrative assistants and their implications for it and organizations, Proceedings of the ACM 2008 conference on Computer supported cooperative work, November 08-12, 2008, San Diego, CA, USA
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Christopher A. Le Dantec , W. Keith Edwards, The view from the trenches: organization, power, and technology at two nonprofit homeless outreach centers, Proceedings of the ACM 2008 conference on Computer supported cooperative work, November 08-12, 2008, San Diego, CA, USA
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Andrew Crabtree , Tom Rodden , Peter Tolmie , Graham Button, Ethnography considered harmful, Proceedings of the 27th international conference on Human factors in computing systems, April 04-09, 2009, Boston, MA, USA
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Loren G. Terveen , David A. Wroblewski , Steven N. Tighe, Intelligent assistance through collaborative manipulation, Proceedings of the 12th international joint conference on Artificial intelligence, p.9-14, August 24-30, 1991, Sydney, New South Wales, Australia
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