1

EPSTEIN, A. A user survey of SFS. Personal communication, 1981.

2

GOODWIN, N.C., AND HOSMER, S.W. A user-oriented evaluation of computer-aided message handling. MME Final Rep. volume VI, part 1, MTR 3920, Mitre Corp., Bedford, Mass., 1980.

3

GOULD, J.D. An experimental study of writing, dictating, and speaking. In Attention and Performance VII. J. Requin, Ed., Lawrence Erlbaum Associates, Hillsdale, N.J., 1978, pp. 299- 319.

4

GOULD, J.D., AND BOIE8, S.J. How authors think about their writing, dictating, and speaking. Hum. Factors 20 (1978), 495-505.

5

GOULD, J.D. How experts dictate. J. Experimental Psychol. Hum. Perception Perform. 4, 4(1978), 648-661.

6

GOULD, J.D., AND BOLES, S.J. Writing, dictating, and speaking letters. Science 201 (1978), 1145- 1147.

7

GOULD, J.D. Writing and speaking letters and messages. Int. J.'Man Mach. Stud. 16 (1982), 147-171.

8

GOULD, J.D. Experiments on composing letters: some facts, some myths, and some observations. In Cognitive Process in Writing. L. Gregg and I. Steinberg, Eds., Lawrence Erlbaum and Associates, Hillsdale, N.J., 1980, pp. 98-127.

9

GOULD, J.D. Composing letters with computer-based text editors. Hum. Factors 23 (1981), 593- 606.

10

GOULD, J.D., AND BOIES, S.J. Speech filing--an office system for principals. IBM Res. Rep. RC- 9769, Dec. 1982.

11

GOULD, J.D., AND LEWIS, C.H. Designing for usability--key principles and what designers think about them. In preparation, 1983.

12

GRISCHKOWKSY, N.L. Training users on the Audio Distribution System. IBM Res. Rep. RA-136, 1981.

13

Harry M. Hersh, Electronic mail usage analysis, Proceedings of the 1982 conference on Human factors in computing systems, p.278-280, March 15-17, 1982, Gaithersburg, Maryland, United States  [doi>10.1145/800049.801794]

14

Starr Roxanne Hiltz , Murray Turoff, The evolution of user behavior in a computerized conferencing system, Communications of the ACM, v.24 n.11, p.739-751, Nov. 1981  [doi>10.1145/358790.358794]

15

IBM AUDIO DISTRIBUTION SYSTEM SUBSCRIBER'S GUIDE. SC34-0400-1. (Can be obtained from IBM, 4111 Northside Parkway N. W., Box 2150, Atlanta, GA 30056).

16

KLEMMER, E.T., AND SNYDER, F.W. Measurement of time spent communicating. J. Commun. 22, (1972), 142-158.

17

Robert L. Mack , Clayton H. Lewis , John M. Carroll, Learning to use word processors: problems and prospects, ACM Transactions on Information Systems (TOIS), v.1 n.3, p.254-271, July 1983  [doi>10.1145/357436.357440]

18

MILLER, D.G. Military message experiment--final training report. Mitre Tech. Rep. MTR 3919, Mitre Corp., Bedford, Mass., 1980.

19

MINTZBERG, H. The Nature of Managerial Work. Harper and Row, New York, 1973.

20

NIX, D. Two experiments on the comprehensibility of pause-depleted speech. IBM Res. Rep. RC-6305, 1976.

21

PANKO, R.R. The EMS revolution (a survey of electronic message systems). Computerworld (Aug. 25, 1980), 1-12.

22

RICE, R.E. The impacts of computer-mediated organizational and interpersonal communication. In Annual Review of Information Science and Technology, 15, M. Williams, Ed., Kowledge Industry Publications, White Plains, N.Y., 1981, pp. 221-249.

23

RICHARDS, JOHN T. The IBM Research Speech Filing System: analysis of the System 7/S 370 Prototype. IBM Res. Rep. RC-9114, 1981.

24

SCHOONARD, J.W., AND BOIES, S.J. Speech Filing System Reference Manual. Unpublished manuscript, 1975. (Can be obtained from the authors at the IBM Research Center, Yorktown Heights, NY 10598).

25

TAYLOR, J. Evaluation of the terminals for managers (TFM) program at Stanford University. A report from the Center for Information Technology, Stanford Univ., Stanford, CA 94305, 1981.

26

THOMAS, J.C. Office communications studies: I. Effects of communication behavior on the perception of described persons. IBM Res. Rep. RC-7572, 1979.

27

UHLm, R.P. Human factors in computer message systems. Datamation 23, 5 (1977), 120-126.

A. F. Aucella , S. F. Ehrlich, Voice messaging enhancing the user interface design based on field performance, ACM SIGCHI Bulletin, v.17 n.4, p.156-161, April 1986

Paul Resnick , Robert A. Virzi, Relief from the audio interface blues: expanding the spectrum of menu, list, and form styles, ACM Transactions on Computer-Human Interaction (TOCHI), v.2 n.2, p.145-176, June 1995

J. T. Richards , S. J. Boies , J. D. Gould, Rapid prototyping and system development: examination of an interface toolkit for voice and telephony applications, ACM SIGCHI Bulletin, v.17 n.4, p.216-220, April 1986

John D. Gould , Stephen J. Boies , Clayton Lewis, Making usable, useful, productivity-enhancing computer applications, Communications of the ACM, v.34 n.1, p.74-85, Jan. 1991

R. Halstead-Nussloch, The design of phone-based interfaces for consumers, ACM SIGCHI Bulletin, v.20 n.SI, p.347-352

Paul Resnick , Robert A. Virzi, Skip and scan: cleaning up telephone interface, Proceedings of the SIGCHI conference on Human factors in computing systems, p.419-426, May 03-07, 1992, Monterey, California, United States

Thomas K. Landauer , John D. Gould , John A. Anderson , Phil Barnard, Psychological research methods in the human use of computers (panel session), ACM SIGCHI Bulletin, v.16 n.4, p.41-45, April 1985

Brian R. Huguenard , F. Javier Lerch , Brian W. Junker , Richard J. Patz , Robert E. Kass, Working-memory failure in phone-based interaction, ACM Transactions on Computer-Human Interaction (TOCHI), v.4 n.2, p.67-102, June 1997

Paul Resnick, Phone-based CSCW: tools and trials, ACM Transactions on Information Systems (TOIS), v.11 n.4, p.401-424, Oct. 1993

Steve Whittaker , Julia Hirschberg , John Choi , Don Hindle , Fernando Pereira , Amit Singhal, SCAN: designing and evaluating user interfaces to support retrieval from speech archives, Proceedings of the 22nd annual international ACM SIGIR conference on Research and development in information retrieval, p.26-33, August 15-19, 1999, Berkeley, California, United States

Robert Mack , Thomas Moran , Judith Reitman Olson , Dennis Wixon , John Whiteside, Computer human factors in computer interface design (panel session), ACM SIGCHI Bulletin, v.16 n.4, p.137-138, April 1985

John D. Gould , Stephen J. Boies , Stephen Levy , John T. Richards , Jim Schoonard, The 1984 Olympic Message System: a test of behavioral principles of system design, Communications of the ACM, v.30 n.9, p.758-769, Sept. 1987

John D. Gould , Clayton Lewis, Designing for usability—key principles and what designers think, Proceedings of the SIGCHI conference on Human Factors in Computing Systems, p.50-53, December 12-15, 1983, Boston, Massachusetts, United States

John C. Thomas , Wendy A. Kellogg, Minimizing Ecological Gaps in Interface Design, IEEE Software, v.6 n.1, p.78-86, January 1989

Joan M. Roemer , Wayne L. Pendley , Mark O. Stempski , Mark C. Borgstrom, FIELD STUDY OF A VOICE MAIL SYSTEM: DESIGN AND DESIGN-PROCESS IMPLICATIONS, ACM SIGCHI Bulletin, v.18 n.2, p.60-61, Oct. 1986

Robert T. Nicholson, Usage patterns in an integrated voice and data communications system, ACM Transactions on Information Systems (TOIS), v.3 n.3, p.307-314, July 1985

John D. Gould , Clayton Lewis, Designing for usability: key principles and what designers think, Communications of the ACM, v.28 n.3, p.300-311, March 1985

Sidney E. Harris , Harvey J. Brightman, Design implications of a task-driven approach to unstructured cognitive tasks in office work, ACM Transactions on Information Systems (TOIS), v.3 n.3, p.292-306, July 1985

Susan F. Ehrlich , Elizabeth A. Akiba, Successful implementation of voice store and forward technology: a case study, ACM SIGOA Newsletter, v.6 n.1-2, p.19-26, Summer and Fall 1985

Saul Greenberg, An annotated bibliography of computer supported cooperative work, ACM SIGCHI Bulletin, v.23 n.3, p.29-62, July 1991

S. Ronzani , F. Tisato , R. Zicari, An office specification language based on path expressions, ACM SIGSMALL/PC Notes, v.11 n.4, p.21-41, Oct. 1985

Tracee Vetting Wolf , Jennifer A. Rode , Jeremy Sussman , Wendy A. Kellogg, Dispelling "design" as the black art of CHI, Proceedings of the SIGCHI conference on Human Factors in computing systems, April 22-27, 2006, Montréal, Québec, Canada

Stephen J. Boies , Jacob P. Ukelson , John D. Gould , David Anderson , Matt Babecki , Jerry Clifford, Using ITS to create an insurance industry application: a joint case study, Human-Computer Interaction, v.8 n.4, p.311-336, December 1993

John D. Gould: colleagues

Stephen J. Boies: colleagues