Designing trust into online experiences

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Designing trust into online experiences

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Communications of the ACM archive
Volume 43 , Issue 12 (December 2000) table of contents

Pages: 57 - 59

Year of Publication: 2000

ISSN:0001-0782

Author

Ben Shneiderman

Univ. of Maryland, College Park

Publisher

ACM New York, NY, USA

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Downloads (6 Weeks): 60, Downloads (12 Months): 414, Citation Count: 31

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references cited by index terms collaborative colleagues

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	B. J. Fogg , Hsiang Tseng, The elements of computer credibility, Proceedings of the SIGCHI conference on Human factors in computing systems: the CHI is the limit, p.80-87, May 15-20, 1999, Pittsburgh, Pennsylvania, United States [doi>10.1145/302979.303001]
	2	Fukuyama, F. Trust: The Social Virtues and the Creation of Prosperity. Free Press, New York, 1995.
	3	Kollock, P. The production of trust in online markets. In Advances in Group Processes, vol. 16, E. Lawler, M. Macy, S. Thyne, and H. Walker, Eds. JAI Press, Greenwich, CT, 1999.
	4	Jenny Preece, Online Communities: Designing Usability and Supporting Socialbilty, John Wiley & Sons, Inc., New York, NY, 2000
	5	Uslaner, E. The moral foundations of trust; see www.bsos.umd.edu/gvpt/ uslaner/research.htm.

CITED BY 31

	Nancy A. Van House, Trust and epistemic communities in biodiversity data sharing, Proceedings of the 2nd ACM/IEEE-CS joint conference on Digital libraries, July 14-18, 2002, Portland, Oregon, USA
	Pamela Briggs , Bryan Burford , Antonella De Angeli , Paula Lynch, Trust in online advice, Social Science Computer Review, v.20 n.3, p.321-332, Fall 2002
	Batya Friedman , Peter H. Kahn, Jr., Human values, ethics, and design, The human-computer interaction handbook: fundamentals, evolving technologies and emerging applications, Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 2002
	Cynthia L. Corritore , Beverly Kracher , Susan Wiedenbeck, On-line trust: concepts, evolving themes, a model, International Journal of Human-Computer Studies, v.58 n.6, p.737-758, June 2003
	Jenny Preece , Diane Maloney-Krichmar, Online communities: focusing on sociability and usability, The human-computer interaction handbook: fundamentals, evolving technologies and emerging applications, Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 2002
	G. David Garson, Toward an information technology research agenda for public administration, Public information technology: policy and management issues, Idea Group Publishing, Hershey, PA, 2003
	Ildemaro Araujo , Iván Araujo, Developing trust in internet commerce, Proceedings of the 2003 conference of the Centre for Advanced Studies on Collaborative research, p.1-15, October 06-09, 2003, Toronto, Ontario, Canada
	Rita Walczuch , Henriette Lundgren, Psychological antecedents of institution-based consumer trust in e-retailing, Information and Management, v.42 n.1, p.159-177, December 2004
	Ramnath K. Chellappa , Raymond G. Sin, Personalization versus Privacy: An Empirical Examination of the Online Consumer's Dilemma, Information Technology and Management, v.6 n.2-3, p.181-202, April 2005
	Saverio Perugini , Marcos André Gonçalves , Edward A. Fox, Recommender Systems Research: A Connection-Centric Survey, Journal of Intelligent Information Systems, v.23 n.2, p.107-143, September 2004
	Stephen E. Levy , Carl Gutwin, Improving understanding of website privacy policies with fine-grained policy anchors, Proceedings of the 14th international conference on World Wide Web, May 10-14, 2005, Chiba, Japan
	Man Kit Chang , Waiman Cheung , Vincent S. Lai, Literature derived reference models for the adoption of online shopping, Information and Management, v.42 n.4, p.543-559, May 2005
	Jens Riegelsberger , M. Angela Sasse , John D. McCarthy, The mechanics of trust: a framework for research and design, International Journal of Human-Computer Studies, v.62 n.3, p.381-422, March 2005
	Xianfeng Zhang , Qin Zhang, Online trust forming mechanism: approaches and an integrated model, Proceedings of the 7th international conference on Electronic commerce, August 15-17, 2005, Xi'an, China
	Leila Takayama , Eser Kandogan, Trust as an underlying factor of system administrator interface choice, CHI '06 extended abstracts on Human factors in computing systems, April 22-27, 2006, Montréal, Québec, Canada
	Nicholas C. Romano, Jr. , Jerry Fjermestad, Electronic Commerce Customer Relationship Management: An Assessment of Research, International Journal of Electronic Commerce, v.6 n.2, p.61-113, Number 2/Winter 2001/02
	Elizabeth Sillence , Pam Briggs , Peter Harris , Lesley Fishwick, A framework for understanding trust factors in web-based health advice, International Journal of Human-Computer Studies, v.64 n.8, p.697-713, August 2006
	Jaeki Song , Fatemeh Mariam Zahedi, Trust in health infomediaries, Decision Support Systems, v.43 n.2, p.390-407, March, 2007
	Jo Lumsden , Lisa MacKay, How does personality affect trust in B2C e-commerce?, Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet, August 13-16, 2006, Fredericton, New Brunswick, Canada
	Giovanni Iachello , Jason Hong, End-user privacy in human-computer interaction, Foundations and Trends in Human-Computer Interaction, v.1 n.1, p.1-137, January 2007
	Jonathan Lazar , Gabriele Meiselwitz , Jinjuan Feng, Understanding web credibility: a synthesis of the research literature, Foundations and Trends in Human-Computer Interaction, v.1 n.2, p.139-202, January 2007
	Claudio Pinhanez, A service science perspective for interfaces of online service applications, Proceedings of the VIII Brazilian Symposium on Human Factors in Computing Systems, October 21-24, 2008, Porto Alegre, RS, Brazil
	Bongwon Suh , Ed H. Chi , Aniket Kittur , Bryan A. Pendleton, Lifting the veil: improving accountability and social transparency in Wikipedia with wikidashboard, Proceeding of the twenty-sixth annual SIGCHI conference on Human factors in computing systems, April 05-10, 2008, Florence, Italy
	Andrea Everard , Dennis F. Galletta, How Presentation Flaws Affect Perceived Site Quality, Trust, and Intention to Purchase from an Online Store, Journal of Management Information Systems, v.22 n.3, p.56-95, Number 3/Winter 2005-6
	Jan Marco Leimeister , Winfried Ebner , Helmut Krcmar, Design, Implementation, and Evaluation of Trust-Supporting Components in Virtual Communities for Patients, Journal of Management Information Systems, v.21 n.4, p.101-131, Number 4/Spring 2005
	Ioannis Ignatiadis , Adomas Svirskas , Bob Roberts , Konstantinos Tarabanis, Promoting trust in B2B virtual organisations through business and technological infrastructures, International Journal of Networking and Virtual Organisations, v.3 n.4, p.395-411, December 2006
	David Martin , Mark Rouncefield, Making the organization come alive: talking through and about the technology in remote banking, Human-Computer Interaction, v.18 n.1, p.111-148, June 2003
	Ying Sai, Transparent Safe, Decision Support Systems, v.46 n.1, p.41-51, December, 2008
	Aniket Kittur , Bongwon Suh , Ed H. Chi, Can you ever trust a wiki?: impacting perceived trustworthiness in wikipedia, Proceedings of the ACM 2008 conference on Computer supported cooperative work, November 08-12, 2008, San Diego, CA, USA
	Ulrike Pfeil , Panayiotis Zaphiris , Stephanie Wilson, Older adults' perceptions and experiences of online social support, Interacting with Computers, v.21 n.3, p.159-172, July, 2009
	David G. Taylor , Donna F. Davis , Ravi Jillapalli, Privacy concern and online personalization: The moderating effects of information control and compensation, Electronic Commerce Research, v.9 n.3, p.203-223, September 2009