External manifestations of trustworthiness in the interface

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External manifestations of trustworthiness in the interface

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Communications of the ACM archive
Volume 43 , Issue 12 (December 2000) table of contents

Pages: 50 - 56

Year of Publication: 2000

ISSN:0001-0782

Authors

Justine Cassell	Gesture and Narrative Language Group at the MIT Media Laboratory in Cambridge, MA
Timothy Bickmore	Gesture and Narrative Language Group at the MIT Media Laboratory in Cambridge, MA

Publisher

ACM New York, NY, USA

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Downloads (6 Weeks): 21, Downloads (12 Months): 146, Citation Count: 20

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Berscheid, E. and Reis, H. Attraction and close relationships. In The Handbook of Social Psychology, D. Gilbert, S. Fiske, and G. Lindzey, Eds. McGraw-Hill, New York, 1998.
	2	Justine Cassell, Embodied conversational interface agents, Communications of the ACM, v.43 n.4, p.70-78, April 2000 [doi>10.1145/332051.332075]
	3	J. Cassell , M. Ananny , A. Basu , T. Bickmore , P. Chong , D. Mellis , K. Ryokai , J. Smith , H. Vilhjálmsson , H. Yan, Shared reality: physical collaboration with a virtual peer, CHI '00 extended abstracts on Human factors in computing systems, April 01-06, 2000, The Hague, The Netherlands [doi>10.1145/633292.633443]
	4	J. Cassell , H. Vilhjálmsson, Fully Embodied Conversational Avatars: Making Communicative Behaviors Autonomous, Autonomous Agents and Multi-Agent Systems, v.2 n.1, p.45-64, March 1999 [doi>10.1023/A:1010027123541]
	5	Doney, P. and Cannon, J. An examination of the nature of trust in buyer-seller relationships. J. Mktg. 61 (Apr. 1997), 35-51.
	6	Goffman, E. The Presentation of Self in Everyday Life. Doubleday, New York, 1959.
	7	Moon, Y. When the Computer is the 'Salesperson': Consumer Responses to Computer 'Personalities' in Interactive Marketing Situations. Harvard Business School 99-041, 1999.
	8	Clifford Nass , Katherine . Isbister , Eun-Ju Lee, Truth is beauty: researching embodied conversational agents, Embodied conversational agents, MIT Press, Cambridge, MA, 2001
	9	Pearce, W. Trust in interpersonal communication. Speech Mono. 41, 3 (Aug. 1974), 236-244.
	10	Prentice, D. The effects of trust-destroying communication on verbal fluency in the small group. Speech Mono. 42, 4 (Nov. 1974), 262-270.
	11	Schneider, K. Small Talk: Analysing Phatic Discourse. Hitzeroth, Marburg, Germany, 1988.
	12	Smith, J. GrandChair: Conversational Collection of Grandparents' Stories Using an Autonomous Animated Character. MIT Media Lab, Masters Thesis, 2000.

CITED BY 20

	Marios Koufaris , William Hampton-Sosa, The development of initial trust in an online company by new customers, Information and Management, v.41 n.3, p.377-397, January 2004
	Pamela Briggs , Bryan Burford , Antonella De Angeli , Paula Lynch, Trust in online advice, Social Science Computer Review, v.20 n.3, p.321-332, Fall 2002
	Paul A. Pavlou , Pauline Ratnasingam, Technology trust in B2B electronic commerce: conceptual foundations, Business strategies for information technology management, Idea Group Publishing, Hershey, PA, 2003
	G. David Garson, Toward an information technology research agenda for public administration, Public information technology: policy and management issues, Idea Group Publishing, Hershey, PA, 2003
	Timothy W. Bickmore , Rosalind W. Picard, Towards caring machines, CHI '04 extended abstracts on Human factors in computing systems, April 24-29, 2004, Vienna, Austria
	Timothy W. Bickmore , Rosalind W. Picard, Establishing and maintaining long-term human-computer relationships, ACM Transactions on Computer-Human Interaction (TOCHI), v.12 n.2, p.293-327, June 2005
	Scott Brave , Clifford Nass , Kevin Hutchinson, Computers that care: investigating the effects of orientation of emotion exhibited by an embodied computer agent, International Journal of Human-Computer Studies, v.62 n.2, p.161-178, February 2005
	Lingyun Qiu , Izak Benbasat, An investigation into the effects of Text-To-Speech voice and 3D avatars on the perception of presence and flow of live help in electronic commerce, ACM Transactions on Computer-Human Interaction (TOCHI), v.12 n.4, p.329-355, December 2005
	Zsófia Ruttkay , Claire Dormann , Han Noot, Embodied conversational agents on a common ground, From brows to trust: evaluating embodied conversational agents, Kluwer Academic Publishers, Norwell, MA, 2004
	Nicholas C. Romano, Jr. , Jerry Fjermestad, Electronic Commerce Customer Relationship Management: An Assessment of Research, International Journal of Electronic Commerce, v.6 n.2, p.61-113, Number 2/Winter 2001/02
	Antonella De Angeli , Leantros Kyriakoullis, Globalisation vs. localisation in e-commerce: cultural-aware interaction design, Proceedings of the working conference on Advanced visual interfaces, May 23-26, 2006, Venezia, Italy
	William Hampton-Sosa , Marios Koufaris, The Effect of Web Site Perceptions on Initial Trust in the Owner Company, International Journal of Electronic Commerce, v.10 n.1, p.55-81, Number 1/Fall 2005
	Bezalel Gavish , Christopher L. Tucci, Fraudulent auctions on the Internet, Electronic Commerce Research, v.6 n.2, p.127-140, April 2006
	Paul A. Pavlou, Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model, International Journal of Electronic Commerce, v.7 n.3, p.101-134, Number 3/Spring 2003
	Justine Cassell , Timothy Bickmore, Negotiated Collusion: Modeling Social Language and its Relationship Effects in Intelligent Agents, User Modeling and User-Adapted Interaction, v.13 n.1-2, p.89-132, February -May 2003
	Andrea Everard , Dennis F. Galletta, How Presentation Flaws Affect Perceived Site Quality, Trust, and Intention to Purchase from an Online Store, Journal of Management Information Systems, v.22 n.3, p.56-95, Number 3/Winter 2005-6
	Sid Ghosh , Martijn Bertisen, The phenomenon of e-business networking: a critical review, International Journal of Information Technology and Management, v.6 n.2-4, p.250-270, June 2007
	Ying Sai, Transparent Safe, Decision Support Systems, v.46 n.1, p.41-51, December, 2008
	Indranil Bose , Alvin Chung Man Leung, Assessing anti-phishing preparedness: A study of online banks in Hong Kong, Decision Support Systems, v.45 n.4, p.897-912, November, 2008
	Lingyun Qiu , Izak Benbasat, Evaluating Anthropomorphic Product Recommendation Agents: A Social Relationship Perspective to Designing Information Systems, Journal of Management Information Systems, v.25 n.4, p.145-182, Number 4 / Spring 2009