ACM Portal
  Subscribe (Full Service)    Register (Limited Service, Free)    Login
  Search:   The ACM Digital Library   The Guide
  
ACM Home Page
Please provide us with feedback. Feedback
Helpdesk.drew.edu: home growing a helpdesk solution using open-source technology
Full text PdfPdf (192 KB)
Source User Services Conference archive
Proceedings of the 28th annual ACM SIGUCCS conference on User services: Building the future table of contents
Richmond, Virginia, United States
Pages: 289 - 298  
Year of Publication: 2000
ISBN:1-58113-299-8
Authors
John Saul  Drew University, 36 Madison Ave., Madison, NJ
Betsy Black  Drew University, 36 Madison Ave., Madison, NJ
Erik Larsson  Drew University, 36 Madison Ave., Madison, NJ
Sponsor
SIGUCCS: ACM Special Interest Group on University and College Computing Services
Publisher
ACM  New York, NY, USA
Bibliometrics
Downloads (6 Weeks): 5,   Downloads (12 Months): 27,   Citation Count: 2
Additional Information:

references   cited by   index terms   collaborative colleagues  

Tools and Actions: Request Permissions Request Permissions    Review this Article  
DOI Bookmark: Use this link to bookmark this Article: http://doi.acm.org/10.1145/354908.354972
What is a DOI?

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

 
1
Yarger, Randy Jay, Reese, George, and King, Tim, MySQL & mSQL, O'Reilly & Associates, Sebastopol, CA (July 1999).
 
2
Leon Atkinson , Zeev Suraski, Core PHP Programming, Third Edition, Prentice Hall Professional Technical Reference, 2003
 
3
http://www.phorum.org
 
4
http://www.php.net
 
5
MySQL Reference Manual for version 3.23.21-beta, (1999) http://www.mysql.org/Manual/manual_toc.html

CITED BY  2
Michael Richichi , Paul Coen, Supporting ubiquitous computing through directory enabled technologies, Proceedings of the 29th annual ACM SIGUCCS conference on User services, October 17-20, 2001, Portland, Oregon, USA
Betsy Black , E. Axel Larsson, A case study: implementing supportworks professional helpdesk at drew university, Proceedings of the 32nd annual ACM SIGUCCS conference on User services, p.26-29, October 10-13, 2004, Baltimore, MD, USA

INDEX TERMS

Primary Classification:
  J. Computer Applications
  J.1 ADMINISTRATIVE DATA PROCESSING
      Subjects: Education

Additional Classification:
  D. Software
  D.4 OPERATING SYSTEMS

  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: Training, help, and documentation

  K. Computing Milieux
  K.3 COMPUTERS AND EDUCATION


General Terms:
Design, Human Factors, Management, Measurement, Performance, Theory


Keywords:
MySQL, PHP, helpdesk, open-source technology, tickets, trouble tracking

Collaborative Colleagues:
John Saul: colleagues
Betsy Black: colleagues
Erik Larsson: colleagues

The ACM Portal is published by the Association for Computing Machinery. Copyright © 2009 ACM, Inc.
Terms of Usage   Privacy Policy   Code of Ethics   Contact Us

Useful downloads: Adobe Acrobat    QuickTime    Windows Media Player    Real Player