On risk, convenience, and Internet shopping behavior

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On risk, convenience, and Internet shopping behavior

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Communications of the ACM archive
Volume 43 , Issue 11 (November 2000) table of contents

Pages: 98 - 105

Year of Publication: 2000

ISSN:0001-0782

Authors

Amit Bhatnagar	Univ. of Wisconsin, Milwaukee
Sanjog Misra	State Univ. of New York, Buffalo
H. Raghav Rao	State Univ. of New York, Buffalo

Publisher

ACM New York, NY, USA

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Downloads (6 Weeks): 91, Downloads (12 Months): 595, Citation Count: 36

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

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CITED BY 36

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	Vivien K. G. Lim , Thompson S. H. Teo , Geok Leng Loo, How do I loaf here? let me count the ways, Communications of the ACM, v.45 n.1, January 2002
	Susan DelVecchio , Havva Meric , Charles Foltz , Jean-Rene Pelletier, Exploring consumers' perceptions of online credit card theft, Journal of Internet Commerce, v.1 n.2, p.17-36, September 2002
	Konrad Janusz Peszynski, Trust in B2C E-commerce: the New Zealand mäori internet shopper, E-commerce and cultural values, Idea Group Publishing, Hershey, PA, 2003
	Minhee Chae , Jinwoo Kim, What's so different about the mobile Internet?, Communications of the ACM, v.46 n.12, December 2003
	Fang-Fang Tang , Marcel G. Thom , Liang Toon Wang , Joai Ching Tan , Wai Yee Chow , Xiaoyun Tang, Using insurance to create trust on the Internet, Communications of the ACM, v.46 n.12, December 2003
	Soyoung Kim , Leslie Stoel, Dimensional hierarchy of retail website quality, Information and Management, v.41 n.5, p.619-633, May 2004
	Sherrie Xiao Komiak , Izak Benbasat, Understanding Customer Trust in Agent-Mediated Electronic Commerce, Web-Mediated Electronic Commerce, and Traditional Commerce, Information Technology and Management, v.5 n.1-2, p.181-207, January-April 2004
	Leo R. Vijayasarathy, Predicting consumer intentions to use on-line shopping: the case for an augmented technology acceptance model, Information and Management, v.41 n.6, p.747-762, July 2004
	William Golden , Martin Hughes , Patricia Gallagher, On-line retailing: an investigation into the success factors, Seeking sucess in E-business: a multidisciplinary approach, Kluwer Academic Publishers, Norwell, MA, 2003
	Alok Gupta , Bo-chiuan Su , Zhiping Walter, Risk profile and consumer shopping behavior in electronic and traditional channels, Decision Support Systems, v.38 n.3, p.347-367, December 2004
	U. N. Umesh , Minh Q. Huynh , Len Jessup, Creating successful entrepreneurial ventures in IT, Communications of the ACM, v.48 n.6, p.82-87, June 2005
	Man Kit Chang , Waiman Cheung , Vincent S. Lai, Literature derived reference models for the adoption of online shopping, Information and Management, v.42 n.4, p.543-559, May 2005
	Xiaochun Zeng , Jiaoyan Zeng , Qiang Guo, Research of trust on B2C electronic commerce, Proceedings of the 7th international conference on Electronic commerce, August 15-17, 2005, Xi'an, China
	Dan J. Kim , Yong I. Song , S. B. Braynov , H. R. Rao, A multidimensional trust formation model in B-to-C e-commerce: a conceptual framework and content analyses of academia/practitioner perspectives, Decision Support Systems, v.40 n.2, p.143-165, August 2005
	Inma Rodríguez-Ardura , Antoni Meseguer-Artola , Jordi Vilaseca-Requena, Factors influencing the evolution of electronic commerce: an empirical analysis in a developed market economy, Journal of Theoretical and Applied Electronic Commerce Research, v.3 n.2, p.18-29, August 2008
	Nicholas C. Romano, Jr. , Jerry Fjermestad, Electronic Commerce Customer Relationship Management: An Assessment of Research, International Journal of Electronic Commerce, v.6 n.2, p.61-113, Number 2/Winter 2001/02
	Arnold A. Kamis , Edward A. Stohr, Parametric search engines: what makes them effective when shopping online for differentiated products?, Information and Management, v.43 n.7, p.904-918, October 2006
	Achita Muthitacharoen , Mark L. Gillenson , Nattawat Suwan, Segmenting online customers to manage business resources: a study of the impacts of sales channel strategies on consumer preferences, Information and Management, v.43 n.5, p.678-695, July 2006
	Kai-Lung Hui , Bernard C. Y. Tan , Chyan-Yee Goh, Online information disclosure: Motivators and measurements, ACM Transactions on Internet Technology (TOIT), v.6 n.4, p.415-441, November 2006
	Sophia Wang , Simon Wang , Ming T. Wang, Shopping online or not? cognition and personality matters, Journal of Theoretical and Applied Electronic Commerce Research, v.1 n.3, p.68-80, December 2006
	Debra J. Slone, The impact of time constraints on Internet and Web use: Research Articles, Journal of the American Society for Information Science and Technology, v.58 n.4, p.508-517, February 2007
	Fang Wang , Milena Head, How can the Web help build customer relationships?, Information and Management, v.44 n.2, p.115-129, March, 2007
	Alok Gupta , Bo-Chiuan Su , Zhiping Walter, An Empirical Study of Consumer Switching from Traditional to Electronic Channels: A Purchase-Decision Process Perspective, International Journal of Electronic Commerce, v.8 n.3, p.131-161, Number 3/Spring 2004
	Zhenhui Jiang , Izak Benbasat, Virtual Product Experience: Effects of Visual and Functional Control of Products on Perceived Diagnosticity and Flow in Electronic Shopping, Journal of Management Information Systems, v.21 n.3, p.111-147, Number 3/Winter 2004-5
	Jiunn-Woei Lian , Tzu-Ming Lin, Effects of consumer characteristics on their acceptance of online shopping: Comparisons among different product types, Computers in Human Behavior, v.24 n.1, p.48-65, January, 2008
	Ángel Herrero Crespo , Ignacio A. Rodríguez Del Bosque Rodríguez, Explaining B2C e-commerce acceptance: An integrative model based on the framework by Gatignon and Robertson, Interacting with Computers, v.20 n.2, p.212-224, March, 2008
	Dinesh K. Gauri , Amit Bhatnagar , Raghav Rao, Role of word of mouth in online store loyalty, Communications of the ACM, v.51 n.3, March 2008
	David Brear , Stuart Barnes, Assessing the value of online affiliate marketing in the UK financial services industry, International Journal of Electronic Finance, v.2 n.1, p.1-17, January 2008
	Dan J. Kim , Donald L. Ferrin , H. Raghav Rao, A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents, Decision Support Systems, v.44 n.2, p.544-564, January, 2008
	Wen-Chih Chiou , Chyuan Perng , Jeng-Teng Tsai , Chin-Chao Lin, The review of the website evaluation framework in Information Systems and marketing journals, International Journal of Information Systems and Change Management, v.3 n.1, p.81-104, July 2008
	Sumeet Gupta , Hee-Woong Kim, The Moderating Effect of Transaction Experience on the Decision Calculus in On-Line Repurchase, International Journal of Electronic Commerce, v.12 n.1, p.127-158, Number 1 / Fall 2007
	Min-Ho Ryu , Seongcheol Kim , Euehun Lee, Understanding the factors affecting online elderly user's participation in video UCC services, Computers in Human Behavior, v.25 n.3, p.619-632, May, 2009
	Jung Lee , Jae-Nam Lee, Understanding the product information inference process in electronic word-of-mouth: An objectivity-subjectivity dichotomy perspective, Information and Management, v.46 n.5, p.302-311, June, 2009
	Norhayati Zakaria , Nasriah Zakaria , Shafiz Affendi Mohd Yusof, Why should I tell you? Applying a culturally attuned privacy theory to understand global customers' online disclosure behaviours in e-commerce transactions, International Journal of Networking and Virtual Organisations, v.6 n.6, p.604-619, August 2009
	Hangjung Zo , K. Ramamurthy, Consumer selection of E-commerce websites in a B2C environment: a discrete decision choice model, IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans, v.39 n.4, p.819-839, July 2009