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 REFERENCES
Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.
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Ahmed, Z. An Integrated Dependency Editor for the Process Handbook, unpublished M.Eng. thesis, Department of Electrical Engineering and Computer Science, Cambridge, MA: Massachusetts Institute of Technology, 1998.
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AT&T Quality Steering Committee. Benchmarking: Focus on World-Class Practices, Indianapolis, IN: AT&T Bell Labora-tories, 1992.
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Baligh, H. H.; Burton, R. M.; and Opel, B. "Devising Expert Systems in Organization Theory: The Organizational Consultant," in Organization, Management, and Expert Systems, M. Masuch (ed.), Berlin: Walter de Gruyter, 1990, pp. 35-57.
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Bernstein, A.; Dellarocas, D.; Malone, T. W.; and Quimby, J. "Software Tools for a Process Handbook," IEEE-Data Engineering (18:1), 1995, pp. 41-48.
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CIO Magazine. "Back Support for Benchmarkers," CIO Magazine, June 16, 1992.
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9
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Gasser, L. "HITOP-A: Coordination, Infrastructure and Enterprise Integration," in Proceedings of the First International Conference on Enterprise Integration Modeling, C. J. Petrie Jr. (ed.), Cambridge, MA: MIT Press, 1992, pp. 373-378.
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Geisler, M. A. The Evolving Healthcare Delivery Systems: Applying the Process Handbook Methodology to Gain a Vision of the Future, unpublished M.S. Thesis, Sloan School of Management, Massachusetts Institute of Technology, 1995.
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11
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Hammer, M., and Champy, J. Reengineering the Corporation, New York: Harper Business, 1993.
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13
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Harrington, H. J. Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Compe-tetiveness, New York: McGraw-Hill, 1991.
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Herman, G.; Klein, M.; Malone, T. W.; and O'Donnel, E. "A Template-Based Process Redesign Methodology Based on the Process Handbook," unpublished Discussion Paper, Center for Coordination Science, Sloan School of Management, Massachusetts Institute of Technology, 1998.
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Kaftan, C., and Barnes, L. "Sun Hydraulics Corporation," Case, Harvard Business School, Boston, Massachusetts, 1991.
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Kettinger, W. J., and Grover, V. "Toward a Theory of Business Process Change Management," Journal of Management Information Science (12:1), 1995, pp. 9-30.
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Kettinger, W .J.; Guha, S.; and Teng, J. T. C. "The Process Reengineering Life Cycle Methodology: A Case Study," in Business Process Change: Concepts, Methodologies and Technologies, V. Grover and W. J. Kettinger (eds.), Harrisburg, PA: Idea Group, 1995, pp. 211-244.
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Kotler, P. Marketing Management: Analysis, Planning, Implementation, and Control, Upper Saddle River, NJ: Prentice Hall, 1997.
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Kruschwitz, N., and Roth, G. "Inventing the Organization of the 21 st Century: Producing Knowledge through Collaboration," Working Paper, Sloan School of Management, Massachusetts Institute of Technology, 1999.
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Leavitt, W. Health Care Delivery Systems: Using the MIT CCS Handbook to Create Organizations for the 21 st Century, unpublished M.S. Thesis, Sloan School of Management, Massachusetts Institute of Technology, 1995.
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Lyon, W. The Process Handbook Supply Chain Reengineering, unpublished M.S. Thesis, Sloan School of Management, Massachusetts Institute of Technology, 1995.
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23
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Majchrzak, A., and Gasser, L. "HITOP-A: A Tool to Facilitate Interdisciplinary Manufacturing Systems Design," International Journal of Human Factors in Manufacturing (2:3), 1992, pp. 255-276.
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Thomas W. Malone , Kevin Crowston , Jintae Lee , Brian Pentland , Chrysanthos Dellarocas , George Wyner , John Quimby , Charles S. Osborn , Abraham Bernstein , George Herman , Mark Klein , Elissa O'Donnell, Tools for Inventing Organizations: Toward a Handbook of Organizational Processes, Management Science, v.45 n.3, p.425-443, March 1999
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Zlotkin, G. "Coordinating Resource Based Dependencies," Working Paper, Center for Coordination Science, Massachusetts Institute of Technology, Cambridge, MA, 1995.
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