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Knowledge management for best practices
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Communications of the ACM archive
Volume 43 ,  Issue 11es  (November 2000) table of contents
Article No.: 11  
Year of Publication: 2000
ISSN:0001-0782
Authors
Daniel E. O'Leary  University of Southern California, 3660 Trousdale Parkway, Los, Angeles, CA
Peter Selfridge  AT&T Labs--Research, 600 Mountain Avenue, Murray Hill, NJ
Publisher
ACM  New York, NY, USA
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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

 
1
Buchanan, B. and Shortliffe, E. 1985. Rule-based Expert Systems, Reading, MA: Addison- Wesley.
 
2
Cimflex Technology, M.4 User's Guide, Palo Alto, CA, 1991.
 
3
 
4
Davis, R. 1983. Reasoning from first principles. International Journal of Man-Machine Studies 19, pp. 9-16.
 
5
Hammer, M. 1990. Reengineering work: Don't automate, obliterate. Harvard Business Review (July-August), pp. 104-112.
 
6
Hamscher, W. (ed.). 1994a. Working Notes of the AAAI Workshop on Artificial Intelligence in Business Process Reengineering. August.
 
7
Hamscher, W. 1994b. AI in business process reengineering: a report of the 1994 AAAI Workshop. AI Magazine 15, 4 (Winter), pp. 71-72.
 
8
Huang, M. and Richter, M. 1994. Real World Process Modeling with G2. In Hamscher 1994a.
 
9
Jain, P., Liu, J. and Wagner, S. 1994. Transformational Approach to Business Process Redesign. In Hamscher 1994b.
 
10
Kant, E. and Young, R. 1994. Integrating Multilevel Models. In Hamscher 1994a, pp. 16-20.
 
11
Klein, G. 1994. Computer Simulation of Creative Adaptation to Business Process Reengineering. In Hamscher 1994a, p. 15.
 
12
Ku, S., Suh, Y. and Tecuci, G. 1996. Building an intelligent business process reengineering system: a case-based approach. International Journal of Intelligent Systems in Accounting, Finance and Management 5, 1.
 
13
 
14
Pierotti, S. 1996. AssessTech: Assessment and Expert System for Evaluating Human Issues in Implementing New Technologies for the Healthcare Industry. Wizdom Medical Systems (March 15).
 
15
Rock, D. and Yu, D. 1994. Improving business process redesign. AI Expert (October), pp. 27-34.
 
16
Selfridge, P. and Terveen, L. 1996. Knowledge management tools for business process support and reengineering. International Journal of Intelligent Systems in Accounting, Finance and Management 5, 1.
 
17
Yu, E. and Mylopoulos, J. 1994. Organizational Modeling for Business Process Remodeling. In Hamscher 1994a, pp. 9-14.
 
18
Yu, E. and Mylopoulos, J. 1996. Using goals, rules and methods to support reasoning in business process reengineering. International Journal of Intelligent Systems in Accounting, Finance and Management 5, 1, pp. 1-13.


Collaborative Colleagues:
Daniel E. O'Leary: colleagues
Peter Selfridge: colleagues