Task based groupware design: putting theory into practice

ABSTRACT

Designing Groupware systems requires methods and tools that cover all aspects of Groupware systems. We present a method that utilizes known theoretical insights and makes them usable in practice. In our method, the design of Groupware systems is driven by an extensive task analysis followed by structured design and iterative evaluation using usability criteria. Using a combination of multiple complementary representations and techniques, a wide range of aspects of Groupware design is covered. The method is built on our experiences and is used in practice by several companies and educational institutes in Europe. We define the design process, the models needed and the tools that support the design process.

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.4 INFORMATION SYSTEMS APPLICATIONS
      H.4.1 Office Automation
          Subjects: Groupware

Additional Classification:
  H. Information Systems
  H.1 MODELS AND PRINCIPLES
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)

General Terms:
Design, Human Factors, Management, Measurement, Performance, Theory

Keywords:
DUTCH, EUTERPE, GTA, design method, groupware, task analysis, tools