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Mr. Rogers meets technology: technology service neighborhoods in the IU school of education
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Source User Services Conference archive
Proceedings of the 27th annual ACM SIGUCCS conference on User services: Mile high expectations table of contents
Denver, Colorado, United States
Pages: 79 - 82  
Year of Publication: 1999
ISBN:1-58113-144-5
Authors
William Goveia  Network Operations Specialist, Indiana University School of Education, 201 N. Rose Ave, Bloomington, IN
Jennifer Reed  Network Operations and Web Specialist, Indiana University School of Education, 201 N. Rose Ave, Bloomington, IN
Carol Rhodes  Technology Training Coordinator, Indiana University School of Education, 201 N. Rose Ave, Bloomington, IN
Sponsor
SIGUCCS: ACM Special Interest Group on University and College Computing Services
Publisher
ACM  New York, NY, USA
Bibliometrics
Downloads (6 Weeks): 2,   Downloads (12 Months): 10,   Citation Count: 1
Additional Information:

cited by   index terms   collaborative colleagues  

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CITED BY
Carol Rhodes , William Goveia , Brian Sierkowski, Information provision vs. direct services in user support, Proceedings of the 28th annual ACM SIGUCCS conference on User services: Building the future, p.274-277, October 29-November 01, 2000, Richmond, Virginia, United States

INDEX TERMS

Primary Classification:
  K. Computing Milieux
  K.3 COMPUTERS AND EDUCATION

Additional Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)

  J. Computer Applications
  J.1 ADMINISTRATIVE DATA PROCESSING
      Subjects: Education


General Terms:
Design, Human Factors, Management, Performance


Keywords:
customer service, help desk, local support, service level agreements, service neighborhood, training

Collaborative Colleagues:
William Goveia: colleagues
Jennifer Reed: colleagues
Carol Rhodes: colleagues

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