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A total workout - cross-training customer services and marketing
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Source User Services Conference archive
Proceedings of the 27th annual ACM SIGUCCS conference on User services: Mile high expectations table of contents
Denver, Colorado, United States
Pages: 39 - 42  
Year of Publication: 1999
ISBN:1-58113-144-5
Author
Joyce Davidson  University of Idaho, Information Technology Services, Moscow, Idaho
Sponsor
SIGUCCS: ACM Special Interest Group on University and College Computing Services
Publisher
ACM  New York, NY, USA
Bibliometrics
Downloads (6 Weeks): 1,   Downloads (12 Months): 17,   Citation Count: 0
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DOI Bookmark: Use this link to bookmark this Article: http://doi.acm.org/10.1145/337043.337085
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INDEX TERMS

Primary Classification:
  J. Computer Applications
  J.1 ADMINISTRATIVE DATA PROCESSING
      Subjects: Education

Additional Classification:
  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS


General Terms:
Design, Human Factors, Management, Performance


Keywords:
customer service, marketing the ITS organization


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