The role of IS personnel in Web-based systems development: the case of a health care organization

ABSTRACT

The development process of web-based systems has received little attention in the academic literature. It is not clear whether the traditional roles, methods and techniques currently used in traditional systems analysis and design are still relevant in the development of web-based systems. This research represents a case study of a health care organization which developed two web-based systems projects with different purposes, different development processes and different roles for IS personnel. Within this single organizational system the development of these two systems is explored and rationale for the differing roles of the IS personnel are suggested. Although both systems discussed are web-based systems, the role of the IS personnel, the impact on the IS department responsibilities and the participation of users are different.

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INDEX TERMS

Keywords:
Web-based systems, end user computing, user participation