Universal usability

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Robert H. Anderson , Tora K. Bikson , Sally Ann Law , Bridger M. Mitchell, Universal access to e-mail: feasibility and societal implications, RAND, Santa Monica, CA, 1995
	2	Clement, A. and Shade, L.R. The Access Rainbow: Conceptualizing universal access to the information/communications infrastructure. In Gurstein, M., Ed., Community Informatics: Enabling Communities with Information and Communications Technologies. Idea Publishing, Hershey, PA, 1999.
	3	National Research Council , Natl Res Council, More than Screen Deep: Toward Every-Citizen Interface to the Nation's Information Infrastructure, National Academy Press, Washington, DC, 1997
	4	Kobsa, A. and Stephanidis, C. Adaptable and adaptive information access for all users, including disabled and elderly people. In Proceedings of the 2nd Workshop on Adaptive Hypertext and Hypermedia, ACM HYPERTEXT'98 (1998); wwwis.win.tue.nl/ah98/Kobsa.html
	5	Robert Kraut , William Scherlis , Tridas Mukhopadhyay , Jane Manning , Sara Kiesler, The HomeNet field trial of residential Internet services, Communications of the ACM, v.39 n.12, p.55-63, Dec. 1996 [doi>10.1145/240483.240493]
	6	Lila F. Laux , Peter R. McNally , Michael G. Paciello , Gregg C. Vanderheiden, Designing the World Wide Web for people with disabilities: a user centered design approach, Proceedings of the second annual ACM conference on Assistive technologies, p.94-101, April 11-12, 1996, Vancouver, British Columbia, Canada [doi>10.1145/228347.228363]
	7	National Telecommunications and Information Administration, U.S. Dept. of Commerce. Falling Through the Net: Defining the Digital Divide. Washington, DC (July 1999); www.ntia.doc.gov/ntiahome/ digitaldivide/
	8	John Perry , Elizabeth Macken , Neil Scott , Janice L. McKinley, Disability, inability and cyberspace, Human values and the design of computer technology, Center for the Study of Language and Information, Stanford, CA, 1997
	9	Ben Shneiderman, Designing the user interface (2nd ed.): strategies for effective human-computer interaction, Addison-Wesley Longman Publishing Co., Inc., Boston, MA, 1992
	10	Silver, D. Margins in the wires: Looking for race, gender, and sexuality in the Blacksburg Electronic Village. In B. Kolko, L. Nakamura, and G. Rodman, Eds., Race in Cyberspace: Politics, Identity, and Cyberspace. Routledge, London, 1999.
	11	Thomas, J.C., Basson, S., and Gardner-Bonneau, D. Universal design and assistive technology. In D. Gardner-Bonneau, Ed., Human Factors and Voice Interactive Systems, Kluwer Academic Publishers, Boston, 1999.
	12	van der Meij, H. and Carroll, J.M. Principles and heuristics in designing minimalist instruction. Technical Communication (Second Quarter 1995), 243-261.