The streamlined cognitive walkthrough method, working around social constraints encountered in a software development company

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The streamlined cognitive walkthrough method, working around social constraints encountered in a software development company

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Conference on Human Factors in Computing Systems archive
Proceedings of the SIGCHI conference on Human factors in computing systems table of contents

The Hague, The Netherlands

Pages: 353 - 359

Year of Publication: 2000

ISBN:1-58113-216-6

Author

Rick Spencer

Microsoft Corporation, One Microsoft Way, Redmond, WA

Sponsor

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

ACM New York, NY, USA

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Downloads (6 Weeks): 36, Downloads (12 Months): 201, Citation Count: 15

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ABSTRACT

The cognitive walkthrough method described by Wharton et al. may be difficult to apply in a large software development company because of social constraints that exist in such companies. Managers, developers, and other team members are pressured for time, tend to lapse into lengthy design discussions, and are sometimes defensive about their user-interface designs. By enforcing four ground rules, explicitly defusing defensiveness, and streamlining the cognitive walkthrough method and data collection procedures, these social constraints can be overcome, and useful, valid data can be obtained. This paper describes a modified cognitive walkthrough process that accomplishes these goals, and has been applied in a large software development company.

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Grudin, J. Systemic sources of suboptimal interface design in large product development organizations. Human-Computer Interactions 6, 2 (1991), 147-196.
	2	Bonnie E. John , Hilary Packer, Learning and using the cognitive walkthrough method: a case study approach, Proceedings of the SIGCHI conference on Human factors in computing systems, p.429-436, May 07-11, 1995, Denver, Colorado, United States [doi>10.1145/223904.223962]
	3	David E. Rowley , David G. Rhoades, The cognitive jogthrough: a fast-paced user interface evaluation procedure, Proceedings of the SIGCHI conference on Human factors in computing systems, p.389-395, May 03-07, 1992, Monterey, California, United States [doi>10.1145/142750.142869]
	4	Cathleen Wharton , John Rieman , Clayton Lewis , Peter Polson, The cognitive walkthrough method: a practitioner's guide, Usability inspection methods, John Wiley & Sons, Inc., New York, NY, 1994

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