Enriching buyers' experiences

Subscribe (Full Service)


	Search: The ACM Digital Library The Guide

	Feedback

Enriching buyers' experiences: the SmartClient approach

Full text

Pdf (3.82 MB)

Source

Conference on Human Factors in Computing Systems archive
Proceedings of the SIGCHI conference on Human factors in computing systems table of contents

The Hague, The Netherlands

Pages: 289 - 296

Year of Publication: 2000

ISBN:1-58113-216-6

Authors

Pearl Pu	Ergonomics of Intelligent Systems, ISR/DMT, Swiss Institute of Technology Lausanne, CH-1015 Ecublens EPFL, Switzerland
Boi Faltings	Artificial Intelligence Laboratory, Computer Science Department, Swiss Insitute of Technology Lausanne, CH-1015 Ecublens EPFL, Switzerland

Sponsor

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 2, Downloads (12 Months): 26, Citation Count: 30

Additional Information:

abstract references cited by index terms collaborative colleagues

Tools and Actions:	Request Permissions Review this Article Save this Article to a Binder Display Formats: BibTeX EndNote ACM Ref

DOI Bookmark:	Use this link to bookmark this Article: http://doi.acm.org/10.1145/332040.332446 What is a DOI?

ABSTRACT

In electronic commerce, a satisfying buyer experience is a key competitive element. We show new techniques for better adapting interaction with an electronic catalog system to actual buying behavior. Our model replaces the sequential separation of needs identification and product brokering with a conversation in which both processes occur simultaneously. This conversation supports the buyer in formulating his or her needs, and in deciding which criteria to apply in selecting a product to buy. We have experimented with this approach in the area of travel planning and developed a system called SmartClient Travel which supports this process. It includes tools for need identification, visualization of alternatives, and choosing the most suitable one. We describe the system and its implementation, and report on user studies showing its advantages for electronic catalogs.

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Christopher Ahlberg , Ben Shneiderman, Visual information seeking: tight coupling of dynamic query filters with starfield displays, Proceedings of the SIGCHI conference on Human factors in computing systems: celebrating interdependence, p.313-317, April 24-28, 1994, Boston, Massachusetts, United States [doi>10.1145/191666.191775]
	2	Marc H. Brown , James R. Meehan , Manojit Sarkar, Browsing graphs using a fisheye view (abstract), Proceedings of the SIGCHI conference on Human factors in computing systems, p.516, April 24-29, 1993, Amsterdam, The Netherlands [doi>10.1145/169059.169474]
	3	Calico Commerce, http://www.calicotech.com
	4	Nahum Gershon , Stuart Card , Stephen G. Eick, Information visualization tutorial, CHI '99 extended abstracts on Human factors in computing systems, May 15-20, 1999, Pittsburgh, Pennsylvania [doi>10.1145/632716.632806]
	5	Cisco Connection Online,//www.cisco.com
	6	Dell Inc., http://www.dell.com
	7	Boi Faltings , Eugene C. Freuder, Guest Editors' Introduction: Configuration, IEEE Intelligent Systems, v.13 n.4, p.32-33, July 1998 [doi>10.1109/MIS.1998.708430]
	8	ILOG S.A., http://www.ilog.com
	9	Alfred Inselberg , Bernard Dimsdale, Parallel coordinates: a tool for visualizing multi-dimensional geometry, Proceedings of the 1st conference on Visualization '90, October 23-26, 1990, San Francisco, California
	10	Jurca, A.., Survey of Online Travel Planning Systems, Technical Report (No. 99-01), ISR/DMT, Swiss Federal Institute of Technology Lausanne, 1999.
	11	Keeney, R.L., Faiffa H., Decision Making with Multiple Objectives: Preferences and Value Tradeoofs. Cambridge University Press, Cambridge, UK, 1993.
	12	G. Linden and S. Hanks and N. Lesh, Interactive Assessment of User Preference Models: The Automated Travel Assistant, in Proceedings of the 6th International Conference on User Modeling (UM- 97), CISM, Vol. 383, pp. 67-78, Springer, June 02-05 1997.
	13	Mackworth, A., Constraint Satisfaction, Encyclopedia of Artificial Intelligence, pp. 205-211, John Wiley and Sons, 1987.
	14	Pattie Maes , Robert H. Guttman , Alexandros G. Moukas, Agents that buy and sell, Communications of the ACM, v.42 n.3, p.81-ff., March 1999 [doi>10.1145/295685.295716]
	15	PC-Zone, http://www.pc-zone.com
	16	Personalogic/AOL, http;/{www.p.ersonalogic.com
	17	Markus Stolze, Soft Navigation in Product Catalogs, Proceedings of the Second European Conference on Research and Advanced Technology for Digital Libraries, p.385-396, September 21-23, 1998
	18	Stolze, M. Comparative Study of Analytical Product Selection Support Mechanisms, in Proceedings INTERA CT 99, August 1999,
	19	Travelocity, http://www.travelocity.com
	20	Edward Tsang, Foundations of Constraint Satisfaction, in Academic Press,1993.

CITED BY 30

	Pearl Pu , Denis Lalanne, Design visual thinking tools for mixed initiative systems, Proceedings of the 7th international conference on Intelligent user interfaces, January 13-16, 2002, San Francisco, California, USA
	Boi Faltings , Pearl Pu , Marc Torrens , Paolo Viappiani, Designing example-critiquing interaction, Proceedings of the 9th international conference on Intelligent user interface, January 13-16, 2004, Funchal, Madeira, Portugal
	Kent Wittenburg , Tom Lanning , Michael Heinrichs , Michael Stanton, Parallel bargrams for consumer-based information exploration and choice, Proceedings of the 14th annual ACM symposium on User interface software and technology, November 11-14, 2001, Orlando, Florida
	Hideo Shimazu, ExpertClerk: A Conversational Case-Based Reasoning Tool forDeveloping Salesclerk Agents in E-Commerce Webshops, Artificial Intelligence Review, v.18 n.3-4, p.223-244, December 2002
	Hiroko Shoji , Koichi Hori, Creative communication for chance discovery in shopping, New Generation Computing, v.21 n.1, p.73-86, February 2003
	Jim Blythe, Visual exploration and incremental utility elicitation, Eighteenth national conference on Artificial intelligence, p.526-532, July 28-August 01, 2002, Edmonton, Alberta, Canada
	Pearl Pu , Paolo Viappiani , Boi Faltings, Increasing user decision accuracy using suggestions, Proceedings of the SIGCHI conference on Human Factors in computing systems, April 22-27, 2006, Montréal, Québec, Canada
	Giuseppe Carenini , John Loyd, ValueCharts: analyzing linear models expressing preferences and evaluations, Proceedings of the working conference on Advanced visual interfaces, May 25-28, 2004, Gallipoli, Italy
	Masood Masoodian , Daryl Budd, Visualization of travel itinerary information on PDAs, Proceedings of the fifth conference on Australasian user interface, p.65-71, January 01, 2004, Dunedin, New Zealand
	Pearl Pu , Boi Faltings, Personalized navigation of heterogeneous product spaces using SmartClient, Proceedings of the 7th international conference on Intelligent user interfaces, January 13-16, 2002, San Francisco, California, USA
	Pearl Huan Z. Pu , Pratyush Kumar, Evaluating example-based search tools, Proceedings of the 5th ACM conference on Electronic commerce, May 17-20, 2004, New York, NY, USA
	Oh Byung Kwon , Norman Sadeh, Applying case-based reasoning and multi-agent intelligent system to context-aware comparative shopping, Decision Support Systems, v.37 n.2, p.199-213, May 2004
	Jiyong Zhang , Pearl Pu, Effort and accuracy analysis of choice strategies for electronic product catalogs, Proceedings of the 2005 ACM symposium on Applied computing, March 13-17, 2005, Santa Fe, New Mexico
	Pearl Pu , Li Chen, Integrating tradeoff support in product search tools for e-commerce sites, Proceedings of the 6th ACM conference on Electronic commerce, p.269-278, June 05-08, 2005, Vancouver, BC, Canada
	Peter Wright , John McCarthy , Lisa Meekison, Making sense of experience, Funology: from usability to enjoyment, Kluwer Academic Publishers, Norwell, MA, 2005
	Hokyoung Ryu, Integrated bibliography, Funology: from usability to enjoyment, Kluwer Academic Publishers, Norwell, MA, 2005
	Pearl Pu , Boi Faltings , Marc Torrens, Effective Interaction Principles for Online Product Search Environments, Proceedings of the 2004 IEEE/WIC/ACM International Conference on Web Intelligence, p.724-727, September 20-24, 2004
	Jeanette Bautista , Giuseppe Carenini, An integrated task-based framework for the design and evaluation of visualizations to support preferential choice, Proceedings of the working conference on Advanced visual interfaces, May 23-26, 2006, Venezia, Italy
	Paolo Viappiani , Boi Faltings, Implementing example-based tools for preference-based search, Proceedings of the 6th international conference on Web engineering, July 11-14, 2006, Palo Alto, California, USA
	Jiyong Zhang , Pearl Pu, Refining preference-based search results through Bayesian filtering, Proceedings of the 12th international conference on Intelligent user interfaces, January 28-31, 2007, Honolulu, Hawaii, USA
	Marc Torrens , Boi Faltings , Pearl Pu, SmartClients: Constraint Satisfaction as a Paradigm for Scaleable Intelligent Information Systems, Constraints, v.7 n.1, p.49-69, January 2002
	Pearl Pu , Boi Faltings, Decision Tradeoff Using Example-Critiquing and Constraint Programming, Constraints, v.9 n.4, p.289-310, October 2004
	Paolo Viappiani , Pearl Pu , Boi Faltings, Preference-based search with adaptive recommendations, AI Communications, v.21 n.2-3, p.155-175, April 2008
	Tommaso Di Noia , Eugenio Di Sciascio , Francesco M. Donini , Marina Mongiello, A System for Principled Matchmaking in an Electronic Marketplace, International Journal of Electronic Commerce, v.8 n.4, p.9-37, Number 4/Summer 2004
	Paolo Viappiani , Pearl Pu , Boi Faltings, Conversational recommenders with adaptive suggestions, Proceedings of the 2007 ACM conference on Recommender systems, October 19-20, 2007, Minneapolis, MN, USA
	Pearl Pu , Li Chen , Pratyush Kumar, Evaluating product search and recommender systems for E-commerce environments, Electronic Commerce Research, v.8 n.1-2, p.1-27, June 2008
	Paolo Viappiani , Boi Faltings , Pearl Pu, Evaluating preference-based search tools: a tale of two approaches, Proceedings of the 21st national conference on Artificial intelligence, p.205-211, July 16-20, 2006, Boston, Massachusetts
	Li Chen , Pearl Pu, Interaction design guidelines on critiquing-based recommender systems, User Modeling and User-Adapted Interaction, v.19 n.3, p.167-206, August 2009
	Paul Janecek , Pearl Pu, A framework for designing fisheye views to support multiple semantic contexts, Proceedings of the Working Conference on Advanced Visual Interfaces, May 22-24, 2002, Trento, Italy
	Paolo Viappiani , Boi Faltings , Pearl Pu, Preference-based search using example-critiquing with suggestions, Journal of Artificial Intelligence Research, v.27 n.1, p.465-503, September 2006