An investigation of the influence of network quality of service on the effectiveness of multimedia communication

ABSTRACT

In this paper we describe an experimental evaluation of multimedia packages intended for use as in-house training aids within a large UK bank. We focus on the influence of different kinds of media content and of network quality of service upon subjects' memory for, and comprehension of, the material. In particular, we observe that degraded quality of service has a greater influence on subjects' uptake of emotive/affective content than on their uptake of factual content. The results have implications for the more general application of multimedia communication.

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INDEX TERMS

Primary Classification:
  C. Computer Systems Organization
  C.2 COMPUTER-COMMUNICATION NETWORKS

Additional Classification:
  I. Computing Methodologies
  I.2 ARTIFICIAL INTELLIGENCE

General Terms:
Theory, Verification

Keywords:
multimedia evaluation, network quality of service, training, vicarious learning