ISO 9001: traditions before and after

ABSTRACT

OCLC's implementation of ISO 9001 has helped the Documentation department to progress to the next level in the publishing process continuum. The implementation process is viewed positively by new staff in Documentation as well as those who worked in the pre-ISO 9001 era.

REFERENCES

• 1: JoAnn T. Hackos, Managing your documentation projects, John Wiley & Sons, Inc., New York, NY, 1994
• 2: IS0 (International Organization for Standardization). The IS0 Survey of IS0 9000 and IS0 14000 Certificates, seventh cycle-l 997. http:lAvww.iso.chlpresse/7.pdf
• 3: Peach, Robert W. The IS0 9000 Handbook. Irwin Professional Publishing, Chicago, 1997, 7-8.
• 4: Small, Jack E. IS0 9000 for Executives. Lanchester Press, Sunnyvale, CA, 1995,46-47.

INDEX TERMS

Primary Classification:
  K. Computing Milieux
  K.1 THE COMPUTER INDUSTRY
      Subjects: Standards

Additional Classification:
  D. Software
  D.2 SOFTWARE ENGINEERING
      D.2.7 Distribution, Maintenance, and Enhancement
          Subjects: Documentation
      D.2.9 Management
          Subjects: Life cycle

  I. Computing Methodologies
  I.7 DOCUMENT AND TEXT PROCESSING

General Terms:
Design, Documentation, Management, Performance, Standardization, Theory

Keywords:
ISO 9001, documantation, publication management, publishing life cycle, quality management