A systems analysis and model of driver licensing in the state of Florida

ABSTRACT

The structure of the system that licenses drivers in the State of Florida is addressed. A SLAM simulation model of the system is employed to study various working patterns in the multiple-station multiple-queue service centers that provide licenses. The theory of such systems is addressed and alternate, efficient working patterns suggested. (Simulation, Queuing, Work Planning, Scheduling )

REFERENCES

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INDEX TERMS

Primary Classification:
  J. Computer Applications
  J.1 ADMINISTRATIVE DATA PROCESSING
      Subjects: Government

Additional Classification:
  G. Mathematics of Computing
  G.3 PROBABILITY AND STATISTICS
      Subjects: Queueing theory

  I. Computing Methodologies
  I.6 SIMULATION AND MODELING

  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.1 Project and People Management
          Subjects: Systems analysis and design

General Terms:
Design, Experimentation, Human Factors, Management, Measurement, Performance, Theory

Keywords:
queuing, scheduling, simulation, work planning