The 1984 Olympic Message System: a test of behavioral principles of system design

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The 1984 Olympic Message System: a test of behavioral principles of system design

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Communications of the ACM archive
Volume 30 , Issue 9 (September 1987) table of contents

Pages: 758 - 769

Year of Publication: 1987

ISSN:0001-0782

Authors

John D. Gould	IBM Research Center, Yorktown Heights, NY
Stephen J. Boies	IBM Research Center, Yorktown Heights, NY
Stephen Levy	IBM Research Center, Yorktown Heights, NY
John T. Richards	IBM Research Center, Yorktown Heights, NY
Jim Schoonard	IBM Research Center, Yorktown Heights, NY

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 29, Downloads (12 Months): 409, Citation Count: 22

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ABSTRACT

There was more than athletic talent being pressed to peak performance at the 1984 Olympic Games in Los Angeles. Behind the scenes, a multilingual Olympic Message System ran round-the-clock keeping more than 10,000 athletes and officials in contact with families and friends, both far and near.

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Maryam Alavi, An assessment of the prototyping approach to information systems development, Communications of the ACM, v.27 n.6, p.556-563, June 1984 [doi>10.1145/358080.358095]
	2	Bennett. J. Managing lo meet usability requirements: Establishing and meeting software development goals. In Visunf Display Terminals: Usabifify issues and Healfll Concerns. J. Bennett. D. Case, J. Sand&n. and M. Smith. Eds. Prentice-Hall. Englewood Cliffs. N.J., 1984. pp. 161-184.
	3	Barry W. Boehm , Terence E. Gray , Thomas Seewaldt, Prototyping versus specifying: a multiproject experiment, IEEE Transactions on Software Engineering, v.10 n.3, p.290-302, May 1984 [doi>10.1109/TSE.1984.5010238]
	4	Boies. S.J.. Gould. J.D.. Levy, SE.. Richards. J.T.. and Schoonard. J.W. The 1984 Olympic Message System-A case study in system design. Res. Rep. RC-11138. IBM. Yorktown Heights. N.Y.. 1985.
	5	Bury. K.F. The iterative development of usable computer interfaces. In Proceedings of INTERACT 84-Firsf IFIP Conference ou Human-Computer Inferacfion (London. Sept. 4-7). Elsevier Science Publishers. Amsterdam. 1984. pp. 343-348.
	6	Keith A. Butler, Connecting theory and practice: a case study of achieving usability goals, Proceedings of the SIGCHI conference on Human factors in computing systems, p.85-88, April 1985, San Francisco, California, United States
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	11	John D. Gould , Clayton Lewis, Designing for usability: key principles and what designers think, Communications of the ACM, v.28 n.3, p.300-311, March 1985 [doi>10.1145/3166.3170]
	12	Richards. J.T.. Boies. S.J.. and Gould. J.D. Rapid protolyping and system development: Examination of an interface toolkit for voice and telephony applications. Res. Rep. RC-11433. IBM. Yorktown Heights. N.Y.. 1985.
	13	Richard Rubinstein , Harry Hersh, Human Factor: Designing Computer Systems for People, Butterworth-Heinemann, Newton, MA, 1990
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	16	Weiner. H. Human factors lessons from the design of a real product. TEK Tech. Rep., Tektronix. Wilsonville. 1984. (Can be obtained from the author at Tektronix. Box 1000. Wilsonville. Oreg.. 97070.)
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CITED BY 22

	Mary Beth Rosson , Wendy Kellogg , Susanne Maass, The designer as user: building requirements for design tools from design practice, Communications of the ACM, v.31 n.11, p.1288-1298, Nov. 1988
	Steven E. Poltrock , Jonathan Grudin, Organizational obstacles to interface design and development: two participant-observer studies, ACM Transactions on Computer-Human Interaction (TOCHI), v.1 n.1, p.52-80, March 1994
	Rolf Molich , Jakob Nielsen, Improving a human-computer dialogue, Communications of the ACM, v.33 n.3, p.338-348, March 1990
	John D. Gould , Stephen J. Boies , Clayton Lewis, Making usable, useful, productivity-enhancing computer applications, Communications of the ACM, v.34 n.1, p.74-85, Jan. 1991
	R. Halstead-Nussloch, The design of phone-based interfaces for consumers, ACM SIGCHI Bulletin, v.20 n.SI, p.347-352
	Morten Kyng, Designing for cooperation: cooperating in design, Communications of the ACM, v.34 n.12, p.65-73, Dec. 1991
	Morten Kyng, Scandinavian design: users in product development, Proceedings of the SIGCHI conference on Human factors in computing systems: celebrating interdependence, p.3-9, April 24-28, 1994, Boston, Massachusetts, United States
	Gitta B. Salomon, Designing casual-user hypertext: the CHI'89 InfoBooth, Proceedings of the SIGCHI conference on Human factors in computing systems: Empowering people, p.451-458, April 01-05, 1990, Seattle, Washington, United States
	K. Butler , J. Bennett , P. Polson , J. Karrat, Report on the workshop on analytical models, ACM SIGCHI Bulletin, v.20 n.4, p.63-79, April 1989
	C. G. Wolf , J. M. Carroll , T. K. Landauer , B. E. John , J. Whiteside, The role of laboratory experiments in HCI: help, hindrance, or ho-hum?, ACM SIGCHI Bulletin, v.20 n.SI, p.265-268
	Gregg Skip Bailey, Iterative methodology and designer training in human-computer interface design, Proceedings of the SIGCHI conference on Human factors in computing systems, p.198-205, April 24-29, 1993, Amsterdam, The Netherlands
	Richard Gong , David Kieras, A validation of the GOMS model methodology in the development of a specialized, commercial software application, Proceedings of the SIGCHI conference on Human factors in computing systems: celebrating interdependence, p.351-357, April 24-28, 1994, Boston, Massachusetts, United States
	J. Preece , Laurie Keller, Key issues in HCI curriculum design, ACM SIGCHI Bulletin, v.22 n.1, p.67-69, Jul. 1990
	Jonas Löwgren, History, state and future of user interface management systems, ACM SIGCHI Bulletin, v.20 n.1, p.32-44, July 1988
	Kentaro Go , John M. Carroll, The blind men and the elephant: views of scenario-based system design, interactions, v.11 n.6, p.44-53, November + December 2004
	Paul Green, Reading on human factors in computer systems: the 1989 list, ACM SIGCHI Bulletin, v.21 n.4, p.20-26, April 1990
	Michelle Chang , John J. Leggett , Richard Furuta , Andruid Kerne , J. Patrick Williams , Samuel A. Burns , Randolph G. Bias, Collection understanding, Proceedings of the 4th ACM/IEEE-CS joint conference on Digital libraries, June 07-11, 2004, Tuscon, AZ, USA
	Peter C. Wright , Andrew F. Monk, The use of think-aloud evaluation methods in design, ACM SIGCHI Bulletin, v.23 n.1, p.55-57, Jan. 1991
	Timo Jokela , Jussi Koivumaa , Jani Pirkola , Petri Salminen , Niina Kantola, Methods for quantitative usability requirements: a case study on the development of the user interface of a mobile phone, Personal and Ubiquitous Computing, v.10 n.6, p.345-355, September 2006
	Dan R. Olsen, Jr. , Andrew F. Monk , Martin B. Curry, Algorithms for automatic dialogue analysis using propositional production systems, Human-Computer Interaction, v.10 n.1, p.39-78, March 1995
	Jonathan Grudin, Systematic sources of suboptimal interface design in large product development organizations, Human-Computer Interaction, v.6 n.2, p.147-196, June 1991
	Mary Beth Rosson , Sherman R. Alpert, The cognitive consequences of object-oriented design, Human-Computer Interaction, v.5 n.4, p.345-379, December 1990

INDEX TERMS

Primary Classification:
D. Software
D.2 SOFTWARE ENGINEERING
D.2.2 Design Tools and Techniques
Subjects: User interfaces

Additional Classification:
D. Software
D.2 SOFTWARE ENGINEERING
D.2.m Miscellaneous
Subjects: Rapid prototyping**

H. Information Systems
H.1 MODELS AND PRINCIPLES
H.4 INFORMATION SYSTEMS APPLICATIONS
H.4.3 Communications Applications
Subjects: Electronic mail

General Terms:
Human Factors, Measurement, Performance

REVIEW

"Michael P. Tarka : Reviewer"

This paper describes the application of a computer system design methodology to the design and development of the Olympic Message System (OMS), a voice mail system. The design methodology emphasizes an early focus on the user and the tasks that more...

Collaborative Colleagues:

John D. Gould: colleagues

Stephen J. Boies: colleagues

Stephen Levy: colleagues

John T. Richards: colleagues

Jim Schoonard: colleagues

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