Symphony: a case study in extending learner-centered design through process space analysis

ABSTRACT

We are exploring a new class of tools for learners: scaffolded integrated tool environments (or SITES), which address the needs of learners trying to engage in new, complex work processes. A crucial phase within a learner-centered design approach for SITE design involves analyzing the work process to identify areas where learners need support to engage in the process. Here we discuss the design of Symphony, a SITE for high-school science students. Specifically, we discuss how the process-space model helped us analyze the science inquiry process to help us identify a detailed set of learner needs, leading to a full set of process scaffolding strategies for Symphony.

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)

Additional Classification:
  I. Computing Methodologies
  I.6 SIMULATION AND MODELING

General Terms:
Design, Documentation, Human Factors, Theory

Keywords:
learner-centered design, process spaces, processes scaffolding, scaffolded integrated tool environments