Building consumer trust online

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Building consumer trust online

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Communications of the ACM archive
Volume 42 , Issue 4 (April 1999) table of contents

Pages: 80 - 85

Year of Publication: 1999

ISSN:0001-0782

Authors

Donna L. Hoffman	Vanderbilt Univ., Nashville, TN
Thomas P. Novak	Vanderbilt Univ., Nashville, TN
Marcos Peralta	Vanderbilt Univ., Nashville, TN

Publisher

ACM New York, NY, USA

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Downloads (6 Weeks): 173, Downloads (12 Months): 1364, Citation Count: 116

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references cited by index terms review collaborative colleagues

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

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	8	Hoffman, D., and Novak, T. Privacy and electronic commerce. Handout prepared for Electronic Frontier Foundation/Silicon Valley Industry Briefing with Ira Magaziner on Global Electronic Commerce and Personal Privacy Protection (Aug. 5, 1997).
	9	Landesberg, M., Levin, T., Curtin, C., and Lev, O. Privacy Online: A Report to Congress. Federal Trade Commission, June 1998 (www. ftc.gov).
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INDEX TERMS

Primary Classification:
K. Computing Milieux
K.4 COMPUTERS AND SOCIETY

General Terms:
Human Factors, Security

REVIEW

"Fjodor J. Ruzic : Reviewer"

Despite the impressive growth in online shopping, there are numerous barriers on the consumer side that make online shopping difficult. The authors found several crucial barriers, such as the lack of standards for secure payment, t more...

Collaborative Colleagues:

Donna L. Hoffman: colleagues

Thomas P. Novak: colleagues

Marcos Peralta: colleagues

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