Measuring the usability index of your Web site

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Measuring the usability index of your Web site

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ACM Special Interest Group for Design of Communication archive
Proceedings of the 16th annual international conference on Computer documentation table of contents

Quebec, Quebec, Canada

Pages: 271 - 277

Year of Publication: 1998

ISBN:1-58113-004-X

Author

Benjamin Keevil

Keevil & Associates, Toronto, Ontario, Canada

Sponsor

SIGDOC: ACM Special Interest Group for Design of Communications

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 32, Downloads (12 Months): 177, Citation Count: 3

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references cited by index terms collaborative colleagues

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Burnstein, C. D., (1997). The Web site called Best Viewed With Any Browser. (http://www.anybrowser.org/campaign/)
	2	Cherry, J. M. and Jackson, S. (1989). Online Help: Effects of Content and Writing Style on User Performance and Attitudes. IEEE Transactions on Professional Communication, Vol. 32, No. 4, December 1989.
	3	Mark Chignell , Benjamin Keevil, Developing usable online information for a Web authoring tool, Proceedings of the 14th annual international conference on Systems documentation: Marshaling new technological forces: building a corporate, academic, and user-oriented triangle, p.115-123, October 19-22, 1996, Research Triangle Park, North Carolina, United States [doi>10.1145/238215.238262]
	4	Chignell, M. H. and Valdez, J. F. (1992). Methods for Assessing the Usage and Usability of Documentation. Third Conference on Quality in Documentation, at the Centre for Professional Writing, University of Waterloo, Waterloo, Ontario, Canada, pages 5-27, ISBN-0-9393527-2-7.
	5	William Horton, Designing and writing online documentation (2nd ed.): hypermedia for self-supporting products, John Wiley & Sons, Inc., New York, NY, 1994
	6	Keevil, B. E. (1995). The Web site called Technical Information Centre of Keevil & Associates, includes checklists for measuring the usability of software user guides and Web sites. (http://www 3. syrup atico, ca/bkee vii)
	7	Brad Mehlenbacher, Software usability: choosing appropriate methods for evaluating online systems and documentation, Proceedings of the 11th annual international conference on Systems documentation, p.209-222, October 05-08, 1993, Waterloo, Ontario, Canada [doi>10.1145/166025.166083]
	8	Molich, R. and Gram, C., (1997). A Web site report on Testing Commercial Web Sites. Technical University of Denmark. 1998. The report, in Danish, is available as a 1.3 MByte file in PDF format. (http://www.it.dtu.dk/--cg/netrapport-98.pdf/)
	9	Jakob Nielsen , Rolf Molich, Heuristic evaluation of user interfaces, Proceedings of the SIGCHI conference on Human factors in computing systems: Empowering people, p.249-256, April 01-05, 1990, Seattle, Washington, United States [doi>10.1145/97243.97281]
	10	Jakob Nielsen, Usability Engineering, Morgan Kaufmann Publishers Inc., San Francisco, CA, 1993
	11	Nielsen, J. (1994). The Web site of Jakob Nielsen (http://www.useit.com) includes information on Web site usability including a monthly email Alert service that you can subscribe to, for example: ~ Cost of User Testing a Web Site (May 3, 1998) - http://www.useit, com/alertbox/980503.html ,, How Users Read on the Web (October 1, 1997) - http ://ww w.useit, com/alertbox/9710a, html ,, Be succinct: how to write for the Web (March 15, 1997) - http://www.useit.com/alertbox/9703b.html ~ How to write inverted pyramids (June 1996)- http://www.useit, com/alertbox/9606.html
	12	Susannah Ravden , Graham Johnson, Evaluating usability of human-computer interfaces: a practical method, Halsted Press, New York, NY, 1989
	13	Jared M. Spool , Tara Scanlon , Carolyn Snyder , Will Schroeder , Terri DeAngelo, Web site usability: a designer's guide, Morgan Kaufmann Publishers Inc., San Francisco, CA, 1998
	14	World Wide Web Usability, a Special Issue of the International Journal of Human-Computer Studies (1997) 47(1) pages 1 to 222. (http ://www. hbuk. co. uk/ap/ij hcs/webusability).

CITED BY 3

	Carole Goble , Simon Harper , Robert Stevens, The travails of visually impaired web travellers, Proceedings of the eleventh ACM on Hypertext and hypermedia, p.1-10, May 30-June 03, 2000, San Antonio, Texas, United States
	Nicholas C. Romano, Jr., Customer Relationship Management for the Web-Access Challenged: Inaccessibility of Fortune 250 Business Web Sites, International Journal of Electronic Commerce, v.7 n.2, p.81-117, Number 2/Winter 2002/03
	Matías Recabarren , Miguel Nussbaum , Claudia Leiva, Cultural divide and the Internet, Computers in Human Behavior, v.24 n.6, p.2917-2926, September, 2008