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Documentation meets a knowledge base: blurring the distinction between writing and consulting (a case study)
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Source ACM Special Interest Group for Design of Communication archive
Proceedings of the 16th annual international conference on Computer documentation table of contents
Quebec, Quebec, Canada
Pages: 5 - 13  
Year of Publication: 1998
ISBN:1-58113-004-X
Authors
Anne L. Jackson  Technical Communicator, Information Technology Division, University of Michigan
Gregory Lyon  Manager of Marketing and Technical Communications, Information Technology Division, University of Michigan
Janet Eaton  Technical Communicator and Editor, Information Technology Division, University of Michigan
Sponsor
SIGDOC: ACM Special Interest Group for Design of Communications
Publisher
ACM  New York, NY, USA
Bibliometrics
Downloads (6 Weeks): 1,   Downloads (12 Months): 8,   Citation Count: 1
Additional Information:

references   cited by   index terms   collaborative colleagues  

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

 
1
Millar, C. "Making Manuals Obsolete: Getting Information out of the Manual and into the Product, "STC Technical Communication, 1998, Vol. 45, No. 2, pp. 161- 167.
 
2
Alan Freedman, The computer glossary (7th ed.): the complete illustrated dictionary, American Management Assoc., Inc., New York, NY, 1995
 
3
Knowledgebase definition, 1998, Guidance Communications, Inc., Jack Massa, (http ://www. guidance c om.c ore).

CITED BY
Marko Jäntti , Aki Miettinen , Kyösti Vähäkainu, A checklist for evaluating the software problem management model: a case study, Proceedings of the 25th conference on IASTED International Multi-Conference: Software Engineering, p.7-12, February 13-15, 2007, Innsbruck, Austria

INDEX TERMS

Primary Classification:
  D. Software
  D.2 SOFTWARE ENGINEERING
      D.2.7 Distribution, Maintenance, and Enhancement
          Subjects: Documentation

Additional Classification:
  H. Information Systems
  H.3 INFORMATION STORAGE AND RETRIEVAL
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: Training, help, and documentation
      H.5.3 Group and Organization Interfaces
          Subjects: Web-based interaction

  I. Computing Methodologies
  I.2 ARTIFICIAL INTELLIGENCE


General Terms:
Design, Documentation, Human Factors, Languages, Performance


Keywords:
ITD computing knowledgebase, ServiceSoft Corporation, U-M, Univ. of Michigan, World Wide Web, case-based reasoning, consulting, decision tree, documentation, help desk, information technology division, knowledge base, online, online help

Collaborative Colleagues:
Anne L. Jackson: colleagues
Gregory Lyon: colleagues
Janet Eaton: colleagues

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