The role of trust in outsourced IS development projects

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The role of trust in outsourced IS development projects

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Communications of the ACM archive
Volume 42 , Issue 2 (February 1999) table of contents

Pages: 80 - 86

Year of Publication: 1999

ISSN:0001-0782

Author

Rajiv Sabherwal

Florida International Univ., Miami

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 39, Downloads (12 Months): 265, Citation Count: 20

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references cited by index terms review collaborative colleagues

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Boon, S., and Holmes, J. The dynamics of interpersonal trust: Resolv-ing uncertainty in the face of risk. In Cooperation and Prosocial Behav-ior, R. Hinde, and J. Groebel, Eds. Cambridge University Press, Cambridge, U.K., 1991, pp. 190-211.
	2	Davis, K. Xerox: Outsourcing global information technology resources, Harvard Business School case study 15-158, 1995. Reprinted in Corpo-rate Information Systems Management: Text and Cases, L. Applegate, F. McFarlan, and J. McKenney, Eds. Irwin, Chicago, 1996, pp. 574-599.
	3	Earl, M. The risks of outsourcing. Sloan Mgt. Rev. 37, 3 (Spring 1996), 26-32.
	4	Hart, P., and Saunders, C. Power and trust: Critical factors in the adoption and use of electronic data interchange. Org. Sci. 8, 1 (Jan.-Feb. 1997), 23-42.
	5	Mark Keil , Erran Carmel, Customer-developer links in software development, Communications of the ACM, v.38 n.5, p.33-44, May 1995 [doi>10.1145/203356.203363]
	6	Kramer, R. Cooperation and organizational identification. In Social Psychology in Organizations: Advances in Theory and Research, J. Murn-inghan, Ed. Prentice Hall, Englewood Cliffs, N.J., 1993, pp. 244-268.
	7	Lacity, M., and Hirschheim, R. The information systems outsourcing bandwagon. Sloan Mgt. Rev. 35, 1 (Fall 1993), 73-86.
	8	Lewicki, R., and Bunker, B. Developing and maintaining trust in work relationships. In Trust in Organizations, R. Kramer and T. Tyler, Eds. Sage Publications, Thousand Oaks, Calif., 1996, pp. 114-139.
	9	Limerick, D., and Cunnington, B. Managing The New Organization. Jossey-Bass, San Francisco, 1993.
	10	McFarlan, F., and Nolan, R. How to manage an outsourcing alliance. Sloan Mgt. Rev. 36, 2 (Winter 1995), 9-23.
	11	Ring, P., and Van de Ven, A. Developmental processes of cooperative interorganizational relationships. Acad. Mgt. Rev. 19, 1 (Jan. 1994), 90-118.
	12	Seger, K. General Dynamics and Computer Sciences Corp.: Outsourc-ing the IS function, Harvard Business School case study 193-178, 1993. Reprinted in Corporate Information Systems Management: Text and Cases, L. Applegate, F. McFarlan, and J. McKenney, Eds. Irwin, Chicago, 1996, pp. 600-623.

CITED BY 20

	Jahyun Goo , Rajiv Kishore , H. Raghav Rao, A content-analytic longitudinal study of the drivers for information technology and systems outsourcing, Proceedings of the twenty first international conference on Information systems, p.601-611, December 2000, Brisbane, Queensland, Australia
	Rajiv Kishore , H. R. Rao , K. Nam , S. Rajagopalan , A. Chaudhury, A relationship perspective on IT outsourcing, Communications of the ACM, v.46 n.12, p.86-92, December 2003
	Jens Dibbern , Tim Goles , Rudy Hirschheim , Bandula Jayatilaka, Information systems outsourcing: a survey and analysis of the literature, ACM SIGMIS Database, v.35 n.4, p.6-102, Fall 2004
	J. W. Ross , G. Westerman, Preparing for utility computing: The role of IT architecture and relationship management, IBM Systems Journal, v.43 n.1, p.5-19, January 2004
	Maria Cristina Lander , Russell L. Purvis , Gordon E. McCray , William Leigh, Trust-building mechanisms utilized in outsourced IS development projects: a case study, Information and Management, v.41 n.4, p.509-528, March 2004
	Yossi Lichtenstein, Puzzles in software development contracting, Communications of the ACM, v.47 n.2, p.61-65, February 2004
	Carol Saunders , Yu Andy Wu , Yuzhu Li , Shawn Weisfeld, Interorganizational trust in B2B relationships, Proceedings of the 6th international conference on Electronic commerce, October 25-27, 2004, Delft, The Netherlands
	Ravi Narayanaswamy , Raymond M. Henry, Effects of culture on control mechanisms in offshore outsourced IT projects, Proceedings of the 2005 ACM SIGMIS CPR conference on Computer personnel research, April 14-16, 2005, Atlanta, Georgia, USA
	Tim Goles , Wynne W. Chin, Information systems outsourcing relationship factors: detailed conceptualization and initial evidence, ACM SIGMIS Database, v.36 n.4, p.47-67, Fall 2005
	Ebrahim Randeree, Exploring Physician Adoption of EMRs: A Multi-Case Analysis, Journal of Medical Systems, v.31 n.6, p.489-496, December 2007
	Phong Thanh Nguyen , Muhammad Ali Babar , June M. Verner, Critical factors in establishing and maintaining trust in software outsourcing relationships, Proceeding of the 28th international conference on Software engineering, May 20-28, 2006, Shanghai, China
	Reyes Gonzalez , Jose Gasco , Juan Llopis, Information systems outsourcing: a literature analysis, Information and Management, v.43 n.7, p.821-834, October 2006
	Ashley A. Bush , Amrit Tiwana , Hiroshi Tsuji, An empirical investigation of the drivers of software outsourcing decisions in Japanese organizations, Information and Software Technology, v.50 n.6, p.499-510, May, 2008
	Wonseok Oh , Michael J. Gallivan , Joung W. Kim, The Market's Perception of the Transactional Risks of Information Technology Outsourcing Announcements, Journal of Management Information Systems, v.22 n.4, p.271-303, Number 4/Spring 2006
	Muhammad Ali Babar , June M. Verner , Phong Thanh Nguyen, Establishing and maintaining trust in software outsourcing relationships: An empirical investigation, Journal of Systems and Software, v.80 n.9, p.1438-1449, September, 2007
	Jessica K. Winkler , Jens Dibbern , Armin Heinzl, The impact of cultural differences in offshore outsourcing--Case study results from German---Indian application development projects, Information Systems Frontiers, v.10 n.2, p.243-258, April 2008
	Amrit Tiwana , Ashley Bush, A Comparison of Transaction Cost, Agency, and Knowledge-Based Predictors of IT Outsourcing Decisions: A U.S.-Japan Cross-Cultural Field Study, Journal of Management Information Systems, v.24 n.1, p.259-300, Number 1 / Summer 2007
	Jahyun Goo , C. Derrick Huang, Facilitating relational governance through service level agreements in IT outsourcing: An application of the commitment-trust theory, Decision Support Systems, v.46 n.1, p.216-232, December, 2008
	Ji-Ye Mao , Jae-Nam Lee , Chun-Ping Deng, Vendors' perspectives on trust and control in offshore information systems outsourcing, Information and Management, v.45 n.7, p.482-492, November, 2008
	Ari Heiskanen , Mike Newman , Merja Eklin, Original papers: Control, trust, power, and the dynamics of information system outsourcing relationships: A process study of contractual software development, The Journal of Strategic Information Systems, v.17 n.4, p.268-286, December, 2008

INDEX TERMS

Primary Classification:
K. Computing Milieux
K.1 THE COMPUTER INDUSTRY
Subjects: Suppliers

Additional Classification:
H. Information Systems
H.1 MODELS AND PRINCIPLES
H.1.2 User/Machine Systems
Subjects: Human factors

K. Computing Milieux
K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
K.6.1 Project and People Management
Subjects: Systems development

General Terms:
Human Factors, Legal Aspects, Management, Performance

REVIEW

"Chander Shekher Arora : Reviewer"

The author examines trust as the key social factor in outsourcing IS development work. He argues that all outsourcing projects proceed through “virtuous and vicious” cycles involving trust, structure (of the written contract), and more...

Collaborative Colleagues:

Rajiv Sabherwal: colleagues

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