Just talk to me

Subscribe (Full Service)


	Search: The ACM Digital Library The Guide

	Feedback

Just talk to me: a field study of expertise location

Full text

Pdf (1.38 MB)

Source

Computer Supported Cooperative Work archive
Proceedings of the 1998 ACM conference on Computer supported cooperative work table of contents

Seattle, Washington, United States

Pages: 315 - 324

Year of Publication: 1998

ISBN:1-58113-009-0

Authors

David W. McDonald	Department of Information and Computer Science, University of California, Irvine, Irvine, CA
Mark S. Ackerman	Department of Information and Computer Science, University of California, Irvine, Irvine, CA

Sponsors

SIGGROUP: ACM Special Interest Group on Supporting Group Work
SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 8, Downloads (12 Months): 86, Citation Count: 50

Additional Information:

references cited by index terms collaborative colleagues

Tools and Actions:	Request Permissions Review this Article Save this Article to a Binder Display Formats: BibTeX EndNote ACM Ref

DOI Bookmark:	Use this link to bookmark this Article: http://doi.acm.org/10.1145/289444.289506 What is a DOI?

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Mark S. Ackerman, Answer garden: a tool for growing organizational memory, Massachusetts Institute of Technology, Cambridge, MA, 1995
	2	Mark S. Ackerman, Augmenting the organizational memory: a field study of answer garden, Proceedings of the 1994 ACM conference on Computer supported cooperative work, p.243-252, October 22-26, 1994, Chapel Hill, North Carolina, United States [doi>10.1145/192844.193019]
	3	Mark S. Ackerman , David W. McDonald, Answer Garden 2: merging organizational memory with collaborative help, Proceedings of the 1996 ACM conference on Computer supported cooperative work, p.97-105, November 16-20, 1996, Boston, Massachusetts, United States [doi>10.1145/240080.240203]
	4	Alien, T. J. Managing the Flow of Technology. MIT Press, Cambridge, 1977.
	5	Aaron V. Cicourel, The integration of distributed knowledge in collaborative medical diagnosis, Intellectual teamwork: social and technological foundations of cooperative work, Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 1990
	6	Ehrlich, IL and D. Cash. Turning Information into Knowledge. ProceeAings of Digital Libraries '94, 1994: 119 - 125.
	7	Leonard N. Foner, Yenta: a multi-agent, referral-based matchmaking system, Proceedings of the first international conference on Autonomous agents, p.301-307, February 05-08, 1997, Marina del Rey, California, United States [doi>10.1145/267658.267732]
	8	Goffman, E. The Presentation of Self in Everyday Life. Anchor-Doubleday, New York, 1961.
	9	David Goldberg , David Nichols , Brian M. Oki , Douglas Terry, Using collaborative filtering to weave an information tapestry, Communications of the ACM, v.35 n.12, p.61-70, Dec. 1992 [doi>10.1145/138859.138867]
	10	Will Hill , Loren Terveen, Using frequency-of-mention in public conversations for social filtering, Proceedings of the 1996 ACM conference on Computer supported cooperative work, p.106-112, November 16-20, 1996, Boston, Massachusetts, United States [doi>10.1145/240080.240229]
	11	Hutchins, E. Cognition in the Wild.~ MIT Press, Cambridge, MA, 1995.
	12	Henry Kautz , Bart Selman , Mehul Shah, Referral Web: combining social networks and collaborative filtering, Communications of the ACM, v.40 n.3, p.63-65, March 1997 [doi>10.1145/245108.245123]
	13	Joseph A. Konstan , Bradley N. Miller , David Maltz , Jonathan L. Herlocker , Lee R. Gordon , John Riedl, GroupLens: applying collaborative filtering to Usenet news, Communications of the ACM, v.40 n.3, p.77-87, March 1997 [doi>10.1145/245108.245126]
	14	O~r, j. E. Talking About Machines: An Ethnography of a Modem Job. ComeU University Press, Ithaca, 1996.
	15	Andreas Paepcke, Information needs in technical work settings and their implications for the design of computer tools, Computer Supported Cooperative Work, v.5 n.1, p.63-92, 1996
	16	Resi~ck, L. B., J. M. Levine and S. D. T easley (ed). Perspectives on Socially Shared Cognition. American Psychological Association, Washington DC, 1991.
	17	Strauss, A. L. Qualitative Analysis for Social Scientists. Cambridge University Press, New York, 1987.

CITED BY 50

	Eytan Adar , Rajan Lukose , Caesar Sengupta , Josh Tyler , Nathaniel Good, Shock: Aggregating Information While Preserving Privacy, Information Systems Frontiers, v.5 n.1, p.15-28, January 2003
	David W. McDonald, Evaluating expertise recommendations, Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work, September 30-October 03, 2001, Boulder, Colorado, USA
	Rebecca E. Grinter , James D. Herbsleb , Dewayne E. Perry, The geography of coordination: dealing with distance in R&D work, Proceedings of the international ACM SIGGROUP conference on Supporting group work, p.306-315, November 14-17, 1999, Phoenix, Arizona, United States
	Amnon Ribak , Michal Jacovi , Vladimir Soroka, "Ask before you search": peer support and community building with reachout, Proceedings of the 2002 ACM conference on Computer supported cooperative work, November 16-20, 2002, New Orleans, Louisiana, USA
	Christopher S. Campbell , Paul P. Maglio , Alex Cozzi , Byron Dom, Expertise identification using email communications, Proceedings of the twelfth international conference on Information and knowledge management, November 03-08, 2003, New Orleans, LA, USA
	Madhu Reddy , Paul Dourish, A finger on the pulse: temporal rhythms and information seeking in medical work, Proceedings of the 2002 ACM conference on Computer supported cooperative work, November 16-20, 2002, New Orleans, Louisiana, USA
	Kristina Höök , David Benyon , Alan J. Munro, References, Designing information spaces: the social navigation approach, Springer-Verlag, London, 2003
	Henrik Fagrell , Kerstin Forsberg , Johan Sanneblad, FieldWise: a mobile knowledge management architecture, Proceedings of the 2000 ACM conference on Computer supported cooperative work, p.211-220, December 2000, Philadelphia, Pennsylvania, United States
	Rikard Lindgren , Dick Stenmark , Jan Ljungberg, Rethinking competence systems for knowledge-based organizations, European Journal of Information Systems, v.12 n.1, p.18-29, March 2003
	Wanda Pratt , Madhu C. Reddy , David W. McDonald , Peter Tarczy-Hornoch , John H. Gennari, Incorporating ideas from computer-supported cooperative work, Journal of Biomedical Informatics, v.37 n.2, p.128-137, April 2004
	David W. McDonald, Recommending expertise in an organizational setting, CHI '99 extended abstracts on Human factors in computing systems, May 15-20, 1999, Pittsburgh, Pennsylvania
	Erik Trainer , Stephen Quirk , Cleidson de Souza , David Redmiles, Bridging the gap between technical and social dependencies with Ariadne, Proceedings of the 2005 OOPSLA workshop on Eclipse technology eXchange, p.26-30, October 16-17, 2005, San Diego, California
	A. D. Marwick, Knowledge management technology, IBM Systems Journal, v.40 n.4, p.814-830, October 2001
	Peter J. Kammer , Gregory Alan Bolcer , Richard N. Taylor , Arthur S. Hitomi , Mark Bergman, Techniques for Supporting Dynamic and Adaptive Workflow, Computer Supported Cooperative Work, v.9 n.3-4, p.269-292, Aug. 2000
	David W. McDonald, Recommending collaboration with social networks: a comparative evaluation, Proceedings of the SIGCHI conference on Human factors in computing systems, April 05-10, 2003, Ft. Lauderdale, Florida, USA
	Carl Gutwin , Reagan Penner , Kevin Schneider, Group awareness in distributed software development, Proceedings of the 2004 ACM conference on Computer supported cooperative work, November 06-10, 2004, Chicago, Illinois, USA
	Preben Hansen , Kalervo Järvelin, Collaborative information retrieval in an information-intensive domain, Information Processing and Management: an International Journal, v.41 n.5, p.1101-1119, September 2005
	Loren Terveen , David W. McDonald, Social matching: A framework and research agenda, ACM Transactions on Computer-Human Interaction (TOCHI), v.12 n.3, p.401-434, September 2005
	Kari Rönkkö , Yvonne Dittrich , Dave Randall, When Plans do not Work Out: How Plans are Used in Software Development Projects, Computer Supported Cooperative Work, v.14 n.5, p.433-468, October 2005
	Ping Liu , Jayne Curson , Peter Dew, Use of RDF for expertise matching within academia, Knowledge and Information Systems, v.8 n.1, p.103-130, July 2005
	Madhu C. Reddy , Paul Dourish , Wanda Pratt, Temporality in Medical Work: Time also Matters, Computer Supported Cooperative Work, v.15 n.1, p.29-53, February 2006
	Mark Bilandzic , Marcus Foth , Alexander De Luca, CityFlocks: designing social navigation for urban mobile information systems, Proceedings of the 7th ACM conference on Designing interactive systems, p.174-183, February 25-27, 2008, Cape Town, South Africa
	Dick Stenmark, Leveraging Tacit Organizational Knowledge, Journal of Management Information Systems, v.17 n.3, p.9-24, Number 3/Winter 2000/01
	Madhu C. Reddy , M. Michael Shabot , Erin Bradner, Evaluating collaborative features of critical care systems: A methodological study of information technology in surgical intensive care units, Journal of Biomedical Informatics, v.41 n.3, p.479-487, June, 2008
	David W. McDonald , Mark S. Ackerman, Expertise recommender: a flexible recommendation system and architecture, Proceedings of the 2000 ACM conference on Computer supported cooperative work, p.231-240, December 2000, Philadelphia, Pennsylvania, United States
	Andy Crabtree , Jacki O'Neill , Peter Tolmie , Stefania Castellani , Tommaso Colombino , Antonietta Grasso, The practical indispensability of articulation work to immediate and remote help-giving, Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work, November 04-08, 2006, Banff, Alberta, Canada
	Kristina Groth , John Bowers, On finding things out: situating organisational knowledge in CSCW, Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work, p.279-298, September 16-20, 2001, Bonn, Germany
	Erin Bradner , Wendy A. Kellogg , Thomas Erickson, The adoption and use of 'BABBLE': a field study of chat in the workplace, Proceedings of the sixth conference on European Conference on Computer Supported Cooperative Work, p.139-158, September 12-16, 1999, Copenhagen, Denmark
	Henrik Fagrell , Fredrik Ljungberg , Steinar Kristoffersen, Exploring support for knowledge management in mobile work, Proceedings of the sixth conference on European Conference on Computer Supported Cooperative Work, p.259-275, September 12-16, 1999, Copenhagen, Denmark
	Mauro Cherubini , Gina Venolia , Rob DeLine , Andrew J. Ko, Let's go to the whiteboard: how and why software developers use drawings, Proceedings of the SIGCHI conference on Human factors in computing systems, April 28-May 03, 2007, San Jose, California, USA
	Patricia Ruma Spence , Madhu C. Reddy, The "active" gatekeeper in collaborative information seeking activities, Proceedings of the 2007 international ACM conference on Supporting group work, November 04-07, 2007, Sanibel Island, Florida, USA
	Wayne G. Lutters , Carolyn B. Seaman, Revealing actual documentation usage in software maintenance through war stories, Information and Software Technology, v.49 n.6, p.576-587, June, 2007
	Yitao Duan , Jingtao Wang , Matthew Kam , John Canny, Privacy Preserving Link Analysis on Dynamic Weighted Graph, Computational & Mathematical Organization Theory, v.11 n.2, p.141-159, July 2005
	Andrew J. Ko , Robert DeLine , Gina Venolia, Information Needs in Collocated Software Development Teams, Proceedings of the 29th International Conference on Software Engineering, p.344-353, May 20-26, 2007
	Shawn Minto , Gail C. Murphy, Recommending Emergent Teams, Proceedings of the Fourth International Workshop on Mining Software Repositories, p.5, May 20-26, 2007
	Kun-Woo Yang , Soon-Young Huh, Automatic expert identification using a text categorization technique in knowledge management systems, Expert Systems with Applications: An International Journal, v.34 n.2, p.1445-1455, February, 2008
	M. Lynne Markus, Toward a Theory of Knowledge Reuse: Types of Knowledge Reuse Situations and Factors in Reuse Success, Journal of Management Information Systems, v.18 n.1, p.57-93, Number 1/Summer 2001
	David Schuler , Thomas Zimmermann, Mining usage expertise from version archives, Proceedings of the 2008 international working conference on Mining software repositories, May 10-11, 2008, Leipzig, Germany
	N. Sadat Shami , Kate Ehrlich , Geri Gay , Jeffrey T. Hancock, Making sense of strangers' expertise from signals in digital artifacts, Proceedings of the 27th international conference on Human factors in computing systems, April 04-09, 2009, Boston, MA, USA
	Kate Ehrlich , N. Sadat Shami, Searching for expertise, Proceeding of the twenty-sixth annual SIGCHI conference on Human factors in computing systems, April 05-10, 2008, Florence, Italy
	Kevin F. White , Wayne G. Lutters, Structuring cross-organizational knowledge sharing, Proceedings of the 2007 international ACM conference on Supporting group work, November 04-07, 2007, Sanibel Island, Florida, USA
	Sandra Jean Sacha Chua, Using web 2.0 to locate expertise, Proceedings of the 2007 conference of the center for advanced studies on Collaborative research, October 22-25, 2007, Richmond Hill, Ontario, Canada
	Yunwen Ye , Yasuhiro Yamamoto , Kumiyo Nakakoji, A socio-technical framework for supporting programmers, Proceedings of the the 6th joint meeting of the European software engineering conference and the ACM SIGSOFT symposium on The foundations of software engineering, September 03-07, 2007, Dubrovnik, Croatia
	Yunwen Ye , Kumiyo Nakakoji , Yasuhiro Yamamoto, The economy of collective attention for situated knowledge collaboration in software development, Proceedings of the 2008 international workshop on Cooperative and human aspects of software engineering, p.109-112, May 13-13, 2008, Leipzig, Germany
	Cleidson R. de Souza , Stephen Quirk , Erik Trainer , David F. Redmiles, Supporting collaborative software development through the visualization of socio-technical dependencies, Proceedings of the 2007 international ACM conference on Supporting group work, November 04-07, 2007, Sanibel Island, Florida, USA
	Steve Whittaker, Supporting collaborative task management in e-mail, Human-Computer Interaction, v.20 n.1, p.49-88, June 2005
	David Dearman , Melanie Kellar , Khai N. Truong, An examination of daily information needs and sharing opportunities, Proceedings of the ACM 2008 conference on Computer supported cooperative work, November 08-12, 2008, San Diego, CA, USA
	Amelie Hössjer , Kerstin Severinson Eklundh, Making Space for a New Medium: On the Use of Electronic Mail in a Newspaper Newsroom, Computer Supported Cooperative Work, v.18 n.1, p.1-46, February 2009
	Andrea Civan , David W. McDonald , Kenton T. Unruh , Wanda Pratt, Locating patient expertise in everyday life, Proceedings of the ACM 2009 international conference on Supporting group work, May 10-13, 2009, Sanibel Island, Florida, USA
	Sarita Yardi , Erika Shehan Poole, Please help!: patterns of personalization in an online tech support board, Proceedings of the fourth international conference on Communities and technologies, June 25-27, 2009, University Park, PA, USA