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Coordination, overload and team performance: effects of team communication strategies
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Source Computer Supported Cooperative Work archive
Proceedings of the 1998 ACM conference on Computer supported cooperative work table of contents
Seattle, Washington, United States
Pages: 275 - 284  
Year of Publication: 1998
ISBN:1-58113-009-0
Authors
Susan R. Fussell  Human-Computer Interaction Institute, Carnegie Mellon University, Pittsburg, PA
Robert E. Kraut  Human-Computer Interaction Institute, Carnegie Mellon University, Pittsburg, PA
F. Javier Lerch  Human-Computer Interaction Institute, Carnegie Mellon University, Pittsburg, PA
William L. Scherlis  Human-Computer Interaction Institute, Carnegie Mellon University, Pittsburg, PA
Matthew M. McNally  Human-Computer Interaction Institute, Carnegie Mellon University, Pittsburg, PA
Jonathan J. Cadiz  Human-Computer Interaction Institute, Carnegie Mellon University, Pittsburg, PA
Sponsors
SIGGROUP: ACM Special Interest Group on Supporting Group Work
SIGCHI: ACM Special Interest Group on Computer-Human Interaction
Publisher
ACM  New York, NY, USA
Bibliometrics
Downloads (6 Weeks): 35,   Downloads (12 Months): 363,   Citation Count: 21
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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

 
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Brennan, S. B. (1998). The grounding problem in conversations with and through computers. In S. R. Fussell & R. J. Kreuz (Eds.), Social and cognitive approaches to interpersonal communication. Mahwah, NJ: Erlbaum.
 
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Cammann, C., Fichman, M., Jenkins, Jr., D. & Flesh, J. R. (1983). Assessing the attitudes and perceptions of or~aizational members. In S. E. Seashore, E. LaMer, P. H. Minqs, and C. Cammann (F_~.). Assessing Organizational Change (pp. 71-138). New York: John Wiley & Sons.
 
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Cannon-Bowers, J. A., Salas, E., & Converse, S. A. (1993). Shared mental models in expert decisionmatting teams. In N. J. Castellan, Jr. (Ed.), Current issues in individual and group decision making (pp. 221-246). Hillsdale, NJ: Erlbaum_
 
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Cohen J., & Cohen, P. (1983). Applied multiple regression/correlation analysis for the behavioral sciences (2~a ed.). trflNdale, NJ: Erlbaum.
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Galbraith, J. (1977). Organizational design. Reading, MA: Addison-Wesley.
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Hackman, J.R. (1987) The design of work teams. In LW. Lorsch (Ed.), Handbook of Organizational Behavior (pp. 315-342). Englewood Cliffs, NI: Prentice-Hall.
 
12
Huff, C., Sproull, L., & Kiesler, S. (1989) Computer communication and organizational commitment: Tracing the relationship in a city government. Journal of Applied Social Psychology, 19, 1371-1391.
 
13
Hutchins, 1991. The social organization of distributed cognition. In L. B. Resniek, 3. M. Levine, & S. D. Teasley (Eds.), Perspectives on socially shared cognition (pp. 283-307). Washington, DC: APA.
 
14
Katz, R. & Tushman, M. (1978). Communication patterns, project performance, and task characteristics: An empirical evaluation in an R&D setting. Organizational Behavior and Human Performance, 23, 139-162.
 
15
Kraiger, If., & Wenzel, L. C. (1997) Conceptual development and empirical evaluation of measures of shared mental models as indicators of team effectiveness. In M. T. Brannick, E. Salas, & C. Prince (F_.ds.) Team performance assessment and measurement: Theory, methods, and applications (pp. 45-84). Mahwah, NI: Erlbaum.
 
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Kraut, R. E. & Attewell, P. (1997). Media use in a global corporation: Electronic mail and organizational knowledge. In S. Kiesler (Ed.) Research milestones on the information highway. Mahwah, NI: Eflbaum.
 
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Orlikowski, W. J. (1996). Improvising organizational transformation over time. A situated change perspective. Information Systems Research. 71, 63-92
 
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Seifert, C. & Hutchins, E. L. (1992). Error as opportunity: Learning in a coooperative task. Human- Computer Interaction, 7, 409-436.
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Van de Ven, A. H., Delbecq, A. L., & Koenig, R., jr. (1976). Determinants of coordination modes within organizations. American Sociological Review, 41, 322- 338.

CITED BY  21

Collaborative Colleagues:
Susan R. Fussell: colleagues
Robert E. Kraut: colleagues
F. Javier Lerch: colleagues
William L. Scherlis: colleagues
Matthew M. McNally: colleagues
Jonathan J. Cadiz: colleagues