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Dealing with difficult customers—the most fun you can have at work
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Source User Services Conference archive
Proceedings of the 26th annual ACM SIGUCCS conference on User services table of contents
Bloomington, Indiana, United States
Pages: 41 - 45  
Year of Publication: 1998
ISBN:1-58113-006-6
Author
Leslie Barden  Training and Technical Information Section, Customer Services Branch, Center for Information Technology, National Institutes of Health Building 12A, Room 1011, Bethesda, MD
Sponsor
SIGUCCS: ACM Special Interest Group on University and College Computing Services
Publisher
ACM  New York, NY, USA
Bibliometrics
Downloads (6 Weeks): 2,   Downloads (12 Months): 22,   Citation Count: 0
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DOI Bookmark: Use this link to bookmark this Article: http://doi.acm.org/10.1145/288335.288452
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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: Training, help, and documentation


General Terms:
Design, Human Factors, Management, Performance, Theory


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