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A student-run helpdesk at Cornell University - does it work?
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Source User Services Conference archive
Proceedings of the 26th annual ACM SIGUCCS conference on User services table of contents
Bloomington, Indiana, United States
Pages: 15 - 19  
Year of Publication: 1998
ISBN:1-58113-006-6
Author
Lisa Gregory-Mix  Info Tech Area Manager II, HeIpDesL Academic Technology Services, Cornell University, 119 CCC - Garden Ave., Ithaca N 14853
Sponsor
SIGUCCS: ACM Special Interest Group on University and College Computing Services
Publisher
ACM  New York, NY, USA
Bibliometrics
Downloads (6 Weeks): 2,   Downloads (12 Months): 13,   Citation Count: 0
Additional Information:

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: Training, help, and documentation

Additional Classification:
  J. Computer Applications
  J.1 ADMINISTRATIVE DATA PROCESSING
      Subjects: Education


General Terms:
Design, Human Factors, Management, Performance, Theory

Collaborative Colleagues:
Lisa Gregory-Mix: colleagues

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