Profiling successful reengineering projects

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Profiling successful reengineering projects

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Communications of the ACM archive
Volume 41 , Issue 6 (June 1998) table of contents

Pages: 96 - 102

Year of Publication: 1998

ISSN:0001-0782

Authors

James T. C. Teng	Univ. of South Carolina, Columbia
Seung Ryul Jeong	Kookmin Univ., Seoul, South Korea
Varun Grover	Univ. of South Carolina, Columbia

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 16, Downloads (12 Months): 131, Citation Count: 10

Additional Information:

references cited by index terms review collaborative colleagues

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Davenport, T.H. and Short, J. The new industrial engineering: Information technology and business process redesign. Sloan Management Review 31, 4 (1990), 11-27.
	2	Thomas H. Davenport , Donna B. Stoddard, Reengineering: business change of mythic proportions?, MIS Quarterly, v.18 n.2, p.121-127, June 1994 [doi>10.2307/249760]
	3	DeLone, W. and McLean, E.R. Information systems success: The quest for the dependent variable. Info. Syst. Research 3, 1 (1992), 60-95.
	4	Grover, V., Jeong, S.Y., Kettinger, W.J., and Teng, J.T.C. The implementation of business process reengineering.J. Manage. Info. Syst. 12, 1 (Fall 1995), 109-144.
	5	Hall, G., Rosenthal, J., and Wade, J. How to make reengineering really work. Harvard Business Review 71, 6 (Nov.-Dec. 1993), 119-131.
	6	Hamilton, S. and Chervany, N.L. Evaluating information system effectiveness-part I: Comparing evaluation approaches. MIS Q. 5, 3 (Sept. 1981), 55-69.
	7	Hammer, M. and Champy, J.A. Reengineering the Corporation: k Manifesto for Business Revolution. Harper Business, New York, 1993.
	8	Kettinger, W.J., Guha, S., and Teng, J.T.C. Business process reengineering: Building the foundation for a comprehensive methodology. Or. Info. Syst. Manage. (Summer 1993), 13-22.
	9	Klein, M.M. Reengineering methodologies and tools. Info. Syst. Manage. 11, 2 (1994), 30-35.
	10	Schriven, M. The methodology of evaluation: Formative and summative evaluation. In C.H. Weiss, Ed., Evaluating Action Programs. Allyn and Bacon, Boston, MA, 1972.
	11	Stoddard, D. and Jarvenpaa, S. Business process reengineering: Tactics for managing radical change.J. Manage. Info. Syst. 12, 1, (Winter 1995).
	12	Teng, J.T.C., Grover, V., and Fiedler, K. Business process reengineering: Charting a strategic path for the information age. California Management Review 36, 3 (Spring 1994), 9-31.

CITED BY 10

	Gary Katzenstein , F. Javier Lerch, Beneath the surface of organizational processes: a social representation framework for business process redesign, ACM Transactions on Information Systems (TOIS), v.18 n.4, p.383-422, Oct. 2000
	David Paper , James A. Rodger, Managing radical transformation: a holistic paradigm, Proceedings of the 1999 ACM SIGCPR conference on Computer personnel research, p.154-158, April 08-10, 1999, New Orleans, Louisiana, United States
	David Paper , Kenneth B. Tingey , Wai Yin Mok, The myth of enterprise database redesign, Managing data mining technologies in organizations: techniques and applications, Idea Group Publishing, Hershey, PA, 2003
	Alan R. Dennis , Traci A. Carte , Gigi G. Kelly, Breaking the rules: success and failure in groupware-supported business process reengineering, Decision Support Systems, v.36 n.1, p.31-47, September 2003
	James A. Rodger , Parag C. Pendharkar , Mehdi Khosrowpour, Changing the face of war through telemedicine and mobile e-commerce, Advanced topics in database research vol. 1, Idea Group Publishing, Hershey, PA, 2003
	Yolande E. Chan, IT value: the great divide between qualitative and quantitative and individual and organizational measures, Journal of Management Information Systems, v.16 n.4, p.225-261, March 2000
	Tore Dyba, An Instrument for Measuring the Key Factors of Successin Software Process Improvement, Empirical Software Engineering, v.5 n.4, p.357-390, December 2000
	MariíLle Den Hengst , Gert-Jan De Vreede, Collaborative Business Engineering: A Decade of Lessons from the Field, Journal of Management Information Systems, v.20 n.4, p.85-114, Number 4/Spring 2004
	Wilfred W. Wu , Song-Horng Lin , Yea-Yun Cheng , Cheng-Hwai Liou , Jui-Yuan Wu , Yi-Hua Lin , Frederick H. Wu, Changes in MIS research: status and themes from 1989 to 2000, International Journal of Information Systems and Change Management, v.1 n.1, p.3-35, November 2006
	Ned Kock , Jacques Verville , Azim Danesh-Pajou , Dorrie DeLuca, Communication flow orientation in business process modeling and its effect on redesign success: Results from a field study, Decision Support Systems, v.46 n.2, p.562-575, January, 2009

INDEX TERMS

Primary Classification:
K. Computing Milieux
K.4 COMPUTERS AND SOCIETY
K.4.3 Organizational Impacts
Subjects: Reengineering

Additional Classification:
J. Computer Applications
J.1 ADMINISTRATIVE DATA PROCESSING
Subjects: Business

K. Computing Milieux
K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS

General Terms:
Design, Management, Performance

REVIEW

"Brad D. Reid : Reviewer"

The authors sent out 853 questionnaires, and this paper is based on 239 responses. Their essential conclusion is that “the most successful reengineering projects direct attention to social design and process transformation rather than an more...

Collaborative Colleagues:

James T. C. Teng: colleagues

Seung Ryul Jeong: colleagues

Varun Grover: colleagues

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