A knowledge-based message management system

ABSTRACT

The design approach of a knowledge-based message management system is described. A linguistic message filter is used to filter out junk messages. Relevant messages are then processed by an expert system, driven by user-defined alerter rules. An alerter rule base for a secretarial office is illustrated. Further research topics in knowledge-base design, evaluation, and learning are also discussed.

REFERENCES

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INDEX TERMS

Classification:
  C. Computer Systems Organization
  C.2 COMPUTER-COMMUNICATION NETWORKS
      C.2.4 Distributed Systems
          Subjects: Distributed databases

  H. Information Systems
  H.4 INFORMATION SYSTEMS APPLICATIONS

  I. Computing Methodologies
  I.2 ARTIFICIAL INTELLIGENCE
      I.2.1 Applications and Expert Systems
          Subjects: Office automation

General Terms:
Design