Trust breaks down in electronic contexts but can be repaired by some initial face-to-face contact

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Trust breaks down in electronic contexts but can be repaired by some initial face-to-face contact

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Conference on Human Factors in Computing Systems archive
Proceedings of the SIGCHI conference on Human factors in computing systems table of contents

Los Angeles, California, United States

Pages: 496 - 502

Year of Publication: 1998

ISBN:0-201-30987-4

Author

Elena Rocco

Collaboratory for Research on Electronic Work (CREW), The School of Information, University of Michigan, 701 Tappan Street, Ann Arbor MI

Sponsor

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

ACM Press/Addison-Wesley Publishing Co. New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 17, Downloads (12 Months): 124, Citation Count: 41

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references cited by index terms collaborative colleagues

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Zand, D. E. Trust and Managerial Problem Soving. Administrative Science Quarterly, 1972, 17, 229-239.
	2	Judith S. Olson , Stephanie Teasley, Groupware in the wild: lessons learned from a year of virtual collocation, Proceedings of the 1996 ACM conference on Computer supported cooperative work, p.419-427, November 16-20, 1996, Boston, Massachusetts, United States [doi>10.1145/240080.240353]
	3	O'Hare-Devereaux, M. and Johansen, R. Globalwork." bridging distances, culture and time. San Francisco, Jossey-Bass Publisher, 1994.
	4	Mintzberg, H. The Structuring of Organizations. Prentice Hall, Englewood Cliffs, 1979.
	5	Nohria, N and Eccles, R. Face-to-Face Making Network Organization Work. Nohria, N. and Eccles, R. (eds.) Networks and Organizations. Cambridge, MA, HBS Press, 228-308, 1992.
	6	Dawes, R. M. Social Dilemmas. Annual Review of Psychology, 1980, 31,169-193.
	7	Pruitt, D.G. Negotiation Behavior..New York: Academic Press, 1981.
	8	Sally, D. Conversation and Cooperation in Social Dilemma. Rationality and Society, 1995, 7(1), 58-92.
	9	Ostrom, E., Walker, J. and Gardner, R. Covenants with and without a Sword: Self-Governance is Possible. American Political Science Review, 1992, 86, 404-417.
	10	Garton, L. and Wellman, B. Social impacts of Electronic Mail in Organizations: A Review of the Research Literature. Brant R. Budeson (Ed) Communication Yearbook (18), Thousand Oaks, CA: Sage, 1995.
	11	Lucy A. Suchman, Plans and situated actions: the problem of human-machine communication, Cambridge University Press, New York, NY, 1987
	12	Hutchins, E. Organizing Work by Adaptation. Organization Science, 1991, 2(1), 14-39.
	13	Weisband, S. P. Group Discussion and First Advocacy Effect in Computer-Medited and Face-to-Face Decision Making Groups. Organizational Behavior and Human Decision Processes, 1992, 53, 352-380.

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