Quantifying the effect of user interface design features on cyberstore traffic and sales

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Quantifying the effect of user interface design features on cyberstore traffic and sales

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Conference on Human Factors in Computing Systems archive
Proceedings of the SIGCHI conference on Human factors in computing systems table of contents

Los Angeles, California, United States

Pages: 211 - 218

Year of Publication: 1998

ISBN:0-201-30987-4

Authors

Gerald L. Lohse	The Wharton School of the University of Pennsylvania, 1319 Steinberg Hall-Dietrich Hall, Philadelphia, Pennsylvania
Peter Spiller	McKinsey & Company, Inc., Koenigsallee 60C, 40027 Duesseldorf, Germany

Sponsor

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

ACM Press/Addison-Wesley Publishing Co. New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 7, Downloads (12 Months): 66, Citation Count: 18

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references cited by index terms collaborative colleagues

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Arnold, S. L; Ma, S.; Tigert, D. J. A comparative analysis of determinant attributes in retail store selection. Advances in Consumer Research, Association for Consumer Research, 5 (1977), 663- 667.
	2	Belsley, David A., Kuh, Edwin, and Welsch, Roy E., Regression Diagnostics: identifying Influential Data and Sources of Collinearity, John Wiley, New York, 1980
	3	Berry, L. L The components of department store image: A theoretical and empirical analysis. Journal of Retailing, 45, 1 (Spring 1969), 3-20.
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	5	Glamour, September 1996, p 232.
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	8	May, E. G. Practical applications of recent retail image research. Journal of Retailing, 50, 4 (Winter 1974-1975), 15-20.
	9	Morris-Lee, L Push-pull marketing with magalogs. Direct Marketing, 56, 2 (June 1993), 23-26, 47.
	10	Jakob Nielsen, Usability Engineering, Morgan Kaufmann Publishers Inc., San Francisco, CA, 1993
	11	Poison, P. G. The consequences of consistent and inconsistent user interfaces, in: Guindon, R. (ed.). Cognitive Science and its Application for Human- Computer Interaction. Hillsdale, NJ: Lawrence Erlbaum, 1988.
	12	Ridgon, J. Caught in the Web. Wall Street Journal, (June 17, 1996)R14.
	13	Sandberg, L Making the sale. Wall Street Journal, Qune 17, 1996)R6.
	14	Spiller, P. & Lohse, G.L. (forthcoming). A classification of Intemet retail stores. International Journal of Electronic Commerce, 2, 2.
	15	White, Halbert, "A Heteroskedasticity-Consistent Covariance Matrix Estimator and a Direct Test for I-Ieteroskedasticity," Econometrica, Vol. 48 No. 4 (1980), p. 817-838

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	Janice Anne Rohn, Creating usable e-commerce sites, StandardView, v.6 n.3, p.110-115, Sept. 1998
	Ewa Callahan , Jürgen Koenemann, A comparative usability evaluation of user interfaces for online product catalog, Proceedings of the 2nd ACM conference on Electronic commerce, p.197-206, October 17-20, 2000, Minneapolis, Minnesota, United States
	Johan Aberg , Nahid Shahmehri, An empirical study of human Web assistants: implications for user support in Web information systems, Proceedings of the SIGCHI conference on Human factors in computing systems, p.404-411, March 2001, Seattle, Washington, United States
	Nicholas C. Romano, Jr. , Jerry Fjermestad, Electronic Commerce Customer Relationship Management: A Research Agenda, Information Technology and Management, v.4 n.2-3, p.233-258, April-July 2003
	Michael A. Katz , Michael D. Byrne, Effects of scent and breadth on use of site-specific search on e-commerce Web sites, ACM Transactions on Computer-Human Interaction (TOCHI), v.10 n.3, p.198-220, September 2003
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	John Domingue , Arthur Stutt , Maria Martins , Jiacheng Tan , Helgi Petursson , Enrico Motta, Supporting online shopping through a combination of ontologies and interface metaphors, International Journal of Human-Computer Studies, v.59 n.5, p.699-723, November 2003
	Weiyin Hong , James Y. L. Thong , Kar Yan Tam, Designing product listing pages on e-commerce websites: an examination of presentation mode and information format, International Journal of Human-Computer Studies, v.61 n.4, p.481-503, October 2004
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