Drowning in our success: institution-wide electronic mail messages

ABSTRACT

College and university computing support providers are discovering these days what Walt Kelly's Pogo character said many years ago: "We have met the enemy and he is US." We who work in support of computing activities in higher education may have been overly successful in helping to integrate the use of computer technology into all facets of academic life as we must now work with the situations that are happening as a result of our communities embracing this technology.

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.4 INFORMATION SYSTEMS APPLICATIONS
      H.4.3 Communications Applications
          Subjects: Electronic mail

Additional Classification:
  J. Computer Applications
  J.1 ADMINISTRATIVE DATA PROCESSING
      Subjects: Education

  K. Computing Milieux
  K.3 COMPUTERS AND EDUCATION

General Terms:
Design, Documentation, Human Factors, Management, Performance, Theory