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REFERENCES
Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.
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Kennedy, J. J. (1992). Analvzine aualitative data. New York: Praeger Publishers. 228 pp.
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Segars, A. and Grover, V. (1993). Re-examining perceived ease of use and usefulness: a confirmatory factor analysis. MIS Ouanedy, 17:4, 517-526.
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Summers, B. (I 991). Voice mail cuts costs, improves service at Reynolds Metals. Communication News, 28:8, 8.
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