Designing with ethnography

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Designing with ethnography: a presentation framework for design

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Designing Interactive Systems archive
Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques table of contents

Amsterdam, The Netherlands

Pages: 147 - 158

Year of Publication: 1997

ISBN:0-89791-863-0

Authors

John A. Hughes	Computing and Sociology Departments and CSCW, Research Centre, Lancaster University, Lancaster LA1 4YR
Jon O'Brien	Computing and Sociology Departments and CSCW, Research Centre, Lancaster University, Lancaster LA1 4YR
Tom Rodden	Computing and Sociology Departments and CSCW, Research Centre, Lancaster University, Lancaster LA1 4YR
Mark Rouncefield	Computing and Sociology Departments and CSCW, Research Centre, Lancaster University, Lancaster LA1 4YR
Steve Blythin	NatWest Bank Plc., Network Strategy & Development, 101-117 Finsbury Pavement, London EC2A 1EH

Sponsors

SIGCHI: ACM Special Interest Group on Computer-Human Interaction
IFIP WG 13.2 : IFIP WG 13.2

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 15, Downloads (12 Months): 121, Citation Count: 25

Additional Information:

references cited by index terms collaborative colleagues

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Anderson, R. J., (1994), 'Representations and Requirements: The Value of Ethnography in System Design.' Human-Computer Interaction, Vol. 9 pp. 151-182.
	2	Anderson, R. (1995) 'Mad dogs and ethnographers', Encyclopedia of Micro-computing, forthcoming.
	3	Anderson, R. J., Hughes, J. A., and Sharrock, W. W. (1989) Working for profit,; The Social Organisation of Calculation in an Entrepreneurial Firm. Aldershot, Avebury.
	4	COMIC Deliverable 2.4 Lancaster University, Lancaster.
	5	Feldman & March (1981) 'Information in organisations as signal and symbol.' Administrative Science Quarterly, 26:171-186.
	6	Garfhke},H,(1967), Studies in Ethnomethodology, Cambridge, Polity Press.
	7	Harper, R. (1989) An Ethnography of Accountancy. Unpublished Ph.D. Thesis. University of Manchester.
	8	John Hughes , Val King , Tom Rodden , Hans Andersen, Moving out from the control room: ethnography in system design, Proceedings of the 1994 ACM conference on Computer supported cooperative work, p.429-439, October 22-26, 1994, Chapel Hill, North Carolina, United States [doi>10.1145/192844.193065]
	9	J. Hughes , J. O'Brien , T. Rodden , M. Rouncefield , I. Sommerville, Presenting ethnography in the requirements process, Proceedings of the Second IEEE International Symposium on Requirements Engineering, p.27, March 27-29, 1995
	10	Plowman, R, Rogers, Y and Ramage, M. (1995) "What are Workplace Studies For?" in Proceedings of the Fourth European Conference on Computer-Supported Cooperative Work, 10-14 September, Stockholm, Sweden. Dordrecht. Kluwer.
	11	Rouncefield, M., Hughes, J.A., O'Brien, J., and Rodden, T. (1995) 'Ethnography, Communication and Support for Design' COMIC Working Paper, Lancaster-2- 14, Lancaster University.
	12	Schmidt, K. "Initial Notes on Mechanisms of Interaction." COMIC Working Paper, Rise-3- 1. Riso National Laboratory.
	13	Lucy A. Suchman, Plans and situated actions: the problem of human-machine communication, Cambridge University Press, New York, NY, 1987
	14	Yates, J. (1989) Control Through Communication: The Rise of System in American Management. Baltimore, John Hopkins University Press.

CITED BY 25

	Rahat Iqbal , Richard Gatward , Anne James, A general approach to ethnographic analysis for systems design, Proceedings of the 23rd annual international conference on Design of communication: documenting & designing for pervasive information, September 21-23, 2005, Coventry, United Kingdom
	Mark Bergman , Gloria Mark, Technology choice as a first step in design: the interplay of procedural and sensemaking processes, Proceedings of the conference on Designing interactive systems: processes, practices, methods, and techniques, June 25-28, 2002, London, England
	Jon O'Brien , Tom Rodden , Mark Rouncefield , John Hughes, At home with the technology: an ethnographic study of a set-top-box trial, ACM Transactions on Computer-Human Interaction (TOCHI), v.6 n.3, p.282-308, Sept. 1999
	Konrad Tollmar , Stefan Junestrand , Olle Torgny, Virtually living together, Proceedings of the conference on Designing interactive systems: processes, practices, methods, and techniques, p.83-91, August 17-19, 2000, New York City, New York, United States
	Jerry B. Weinberg , Mary L. Stephen, Participatory design in a human-computer interaction course: teaching ethnography methods to computer scientists, ACM SIGCSE Bulletin, v.34 n.1, March 2002
	Geraldine Fitzpatrick, The locales framework: making social thinking accessible for software practitioners, Social thinking: software practice, MIT Press, Cambridge, MA, 2002
	Marina Jirotka , Paul Luff, Representing and modeling collaborative practices for systems development, Social thinking: software practice, MIT Press, Cambridge, MA, 2002
	John Hughes , Jon O'Brien , Dave Randall , Tom Rodden , Mark Rouncefield , Peter Tolmie, Getting to know the 'customer in the machine', Proceedings of the international ACM SIGGROUP conference on Supporting group work, p.30-39, November 14-17, 1999, Phoenix, Arizona, United States
	John Hughes , Jon O'Brien , Dave Randall , Tom Rodden , Mark Rouncefield , Peter Tolmie, Getting to know the 'customer in the machine', Proceedings of the international ACM SIGGROUP conference on Supporting group work, p.30-39, November 14-17, 1999, Phoenix, Arizona, United States
	David Martin , Ian Sommerville, Patterns of cooperative interaction: Linking ethnomethodology and design, ACM Transactions on Computer-Human Interaction (TOCHI), v.11 n.1, p.59-89, March 2004
	Bridging Work Practice and System Design: Integrating Systemic Analysis, Appreciative Intervention and Practitioner Participation, Computer Supported Cooperative Work, v.10 n.2, p.211-246, January 15, 2001
	John Sherry , Tony Salvador, Running and grimacing: the struggle for balance in mobile work, Wireless world: social and interactional aspects of the mobile age, Springer-Verlag New York, Inc., New York, NY, 2001
	Dave Randall , John Hughes , Jon O'Brien , Tom Rodden , Mark Rouncefield , Ian Sommerville , Peter Tolmie, Focus issue on legacy information systems and business process engineering: banking on the old technology: understanding the organisational context of “Legacy” issues, Communications of the AIS, v.2 n.1es, July 1999
	Ben Shneiderman , Catherine Plaisant, Strategies for evaluating information visualization tools: multi-dimensional in-depth long-term case studies, Proceedings of the 2006 AVI workshop on BEyond time and errors: novel evaluation methods for information visualization, May 23-23, 2006, Venice, Italy
	Andy Crabtree , Andrew French , Chris Greenhalgh , Steve Benford , Keith Cheverst , Dan Fitton , Mark Rouncefield , Connor Graham, Developing Digital Records: Early Experiences of Record and Replay, Computer Supported Cooperative Work, v.15 n.4, p.281-319, August 2006
	Thomas Riisgaard Hansen, Strings of experiments: looking at the design process as a set of socio-technical experiments, Proceedings of the ninth conference on Participatory design: Expanding boundaries in design, August 01-05, 2006, Trento, Italy
	Karen Clarke , John Hughes , Dave Martin , Mark Rouncefield , Ian Sommerville , Corin Gurr , Mark Hartswood , Rob Procter , Roger Slack , Alex Voss, Dependable red hot action, Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work, p.61-80, September 14-18, 2003, Helsinki, Finland
	David Martin , Tom Rodden , Mark Rouncefield , Ian Sommerville , Stephen Viller, Finding patterns in the fieldwork, Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work, p.39-58, September 16-20, 2001, Bonn, Germany
	David Martin , Jacki O'Neill , Dave Randall , Mark Rouncefield, How Can I Help You? Call Centres, Classification Work and Coordination, Computer Supported Cooperative Work, v.16 n.3, p.231-264, June 2007
	Ian Sommerville , Guy Dewsbury, Dependable domestic systems design: A socio-technical approach, Interacting with Computers, v.19 n.4, p.438-456, July, 2007
	Tim Diggins , Peter Tolmie, The 'adequate' design of ethnographic outputs for practice: some explorations of the characteristics of design resources, Personal and Ubiquitous Computing, v.7 n.3-4, p.147-158, July 2003
	Stephen Viller , Ian Sommerville, Coherence: an approach to representing ethnographic analyses in systems design, Human-Computer Interaction, v.14 n.1, p.9-41, March 1999
	Paul Dourish , Graham Button, On "Technomethodologyn";: foundational relationships between ethnomethodology and system design, Human-Computer Interaction, v.13 n.4, p.395-432, December 1998
	Jeni Paay , Leon Sterling , Frank Vetere , Steve Howard , Anne Boettcher, Engineering the social: The role of shared artifacts, International Journal of Human-Computer Studies, v.67 n.5, p.437-454, May, 2009
	Valérie Benard , Myriam Lewkowicz , Manuel Zacklad, Beyond Electronic Patient's File: Assisting Conversations in a Healthcare Network, Proceeding of the 2006 conference on Cooperative Systems Design: Seamless Integration of Artifacts and Conversations -- Enhanced Concepts of Infrastructure for Communication, p.7-22, May 18, 2006