Declarative information in software manuals

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Declarative information in software manuals: what's the use?

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ACM Special Interest Group for Design of Communication archive
Proceedings of the 15th annual international conference on Computer documentation table of contents

Salt Lake City, Utah, United States

Pages: 283 - 296

Year of Publication: 1997

ISBN:0-89791-861-4

Author

Nicole Ummelen

Delft University of Technology

Sponsor

SIGDOC: ACM Special Interest Group for Design of Communications

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 2, Downloads (12 Months): 11, Citation Count: 3

Additional Information:

references cited by index terms collaborative colleagues

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Alexander, P.A.. Schallert, D.L. & Hare, V.C. (1991 ). Coming to terms: How researchers in Ieaming and literacy talk about knowledge. Review of educational research, 61, 315-343.
	2	Carroll, J.M. (1990). An overview of Minimalist instruction. Proceedings of the 23rd Hawaii International Conference on System Science (ttlCSS- 23~, 210-219. Washington: IEEE.
	3	Chamey, D., Reder, L.M. and Wells, G. (1988). Studies of elaboration in instructional re,ft. In S. Dohene3'-Farina (Ed), Effective documentatim~: what we have learned fi'om research (pp. 47-72). Cambridge, MA' MIT Press.
	4	Reed Jacobson, Microsoft Excel/Visual Basic step by step, Microsoft Press, Redmond, WA, 1995
	5	Robert L. Mack , Clayton H. Lewis , John M. Carroll, Learning to use word processors: problems and prospects, ACM Transactions on Information Systems (TOIS), v.1 n.3, p.254-271, July 1983 [doi>10.1145/357436.357440]
	6	OpenSoft Corporation (1997). OpenSofi ExpressMail Client User's Guide {On-line}. Available' ,~'w.opensoft.com
	7	Ummelen, N. (1994). Procedural and declarative information: a closer examination of the distinction. In Steehouder. M., Jansen, C., van der Poort, P., & Verheijen, R. (Eds.), The quality of technical documentation (pp. 115-- 131 ). Amsterdam/Atlanta: Rodopi.
	8	Ummelen, N. (1997). Procedural and declar~/tt~'e information in software manuals. E{/~,ctx on information use. task performance and knowledge. Amsterdam/Atlanta: Rodopi.

CITED BY 3

	Michaël Steehouder , Joyce Karreman , Nicole Ummelen, Making sense of step-by-step procedures, Proceedings of IEEE professional communication society international professional communication conference and Proceedings of the 18th annual ACM international conference on Computer documentation: technology & teamwork, September 24-27, 2000, Cambridge, Massachusetts
	Carl Stieren, The zen of minimalism: designing a top-of-class manual for beginners and advanced users, Proceedings of the 16th annual international conference on Computer documentation, p.103-112, September 24-26, 1998, Quebec, Quebec, Canada
	Nina Wishbow, Still looking for trouble: commentary on Marshall Atlas's “the user edit”, ACM SIGDOC Asterisk Journal of Computer Documentation, v.22 n.3, p.15-20, Aug. 1998