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 REFERENCES
Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.
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Michael J. Albers, Decision making: a missing facet of effective documentation, Proceedings of the 14th annual international conference on Systems documentation: Marshaling new technological forces: building a corporate, academic, and user-oriented triangle, p.57-65, October 19-22, 1996, Research Triangle Park, North Carolina, United States
[doi> 10.1145/238215.238256]
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2
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Albers, M. (1997) "The key for effective documentation: Answer the user's real question." Society for Technical Communication 44th Annual Conference. Washington DC: $TC.
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3
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Barker, R. & Pearce, G. (1995) "Personal attributes and computer writing quality." Journal Educational Computing Research, 13(1) 1746.
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4
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Bereiter, C. & Seardamalia, M.. The psychology ofuvitten eomposih'on. New Jersey:. Erlbaum. 1987.
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Bettman, J., Johnson, E. and Payne, J. (1990) "A componenfial analysis of cognitive effort and choice." Organizational Behavior and Human Decision Processes 45, 111-139.
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6
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Gefiaeh, J., &: Kuo, F. (1991). Understanding human-computer interaction for information system design. MIS Quarterly, 15(4), 527-550.
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7
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Johnson, E., Payne, $., & Bettman, J. (1988). Information displays and preference reversals. Organizational Behavior and Human Decision Processes, 42, 1--21.
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8
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Kellogg, R.. Thepsychology of writing New York: Oxford. 1994.
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Langholtz, H., Gettys, C., &. Foote, B. (1995). Are resource fluctuations anticipated in resource allocation tasks? Organizational Behm,ior and Human Decision Processing, 64(3), 274-282.
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Mirel, B. (1994) "Analyzing electronic help exchanges: An inquiry in instructions for complex tasks." Technical Communication, 41(2), 210-223.
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Mirel, B. (1988). Cognitive processing, text linguistics and documentation writing. Journal of Technical Writing and Communication, 18(2), 111-133.
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Mirel, B. (1992). Analyz~g audiences for software manuals: A survey of instructional needs for 'real world tasks'. Technical Communication Quarterly, 1(1), 15-35.
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Mirel, B., Feinberg, S., & Allmendinger, L. (1991). Designing manuals for active learning styles. Technical Communication, 38(1), 75- 87.
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Norman, D. (1986). Cognitive engineering, in D. Norman, & Draper, S. User centered system des/~. (pp. 31-61). New Jersey:. Erlbaum.
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Redish, J (1985) "Making information accessible" Writing in non academic settings. ed Odell and Goswani. New York: Guilford.
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R~tter. F. & Larkin, J. (1994). Developing process modes as summaries of HCI action sequences ltunlan-('omputerlnteracti(m. 9, 345-383
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Rosenbaum, S, & Walters, D. (1986). Audience diversity' A major challenge in computer documentation. IEEE 7'ransactions on Profi~,x. vtonal ('ommumcations. PC-29(4), 48-55
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Sweller, J., et al. (1990) "Cognitive load as a factor in the structuring of technical material." ./ournal o. f expermlental psychology: general. 119(2) 176-192.
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Wlckens, C. (1992) Engineering ps3,,chology and HarperColl~ns.
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