Helping and hindering user involvement — a tale of everyday design

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Helping and hindering user involvement — a tale of everyday design

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Conference on Human Factors in Computing Systems archive
Proceedings of the SIGCHI conference on Human factors in computing systems table of contents

Atlanta, Georgia, United States

Pages: 178 - 185

Year of Publication: 1997

ISBN:0-89791-802-9

Authors

Stephanie Wilson	HCI Group, Department of Computer Science, Queen Mary and Westfield College, Mile End Road, London E1 4NS, UK
Mathilde Bekker	HCI Group, Department of Computer Science, Queen Mary and Westfield College, Mile End Road, London E1 4NS, UK
Peter Johnson	HCI Group, Department of Computer Science, Queen Mary and Westfield College, Mile End Road, London E1 4NS, UK
Hilary Johnson

Sponsor

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 5, Downloads (12 Months): 68, Citation Count: 10

Additional Information:

references cited by index terms collaborative colleagues

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Carolyn Axtell , Chris W. Clegg , Patrick E. Waterson, Problems for User Involvement: A Human and Organizational Perspective, Proceedings of HCI on People and Computers XI, p.187-200, January 1996
	2	Bekker, M.M., and Vermeeren, A.P.O.S. Developing user interface design tools: An analysis of interface design practice. In Lovesey, E.J. (Ed.) Contemporary Ergonomics 1993, Taylor & Francis, (1993), 79-84.
	3	John D. Gould , Clayton Lewis, Designing for usability: key principles and what designers think, Communications of the ACM, v.28 n.3, p.300-311, March 1985 [doi>10.1145/3166.3170]
	4	Joan Greenbaum , Morten Kyng, Design at work: cooperative design of computer systems, Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 1992
	5	Grudin, J. Systematic sources of suboptimal interface design in large product development organisations, Human-Computer Interaction, 6 (2), (1991 ), 147- 196.
	6	Jonathan Grudin, Interactive Systems: Bridging the Gaps Between Developers and Users, Computer, v.24 n.4, p.59-69, April 1991 [doi>10.1109/2.76263]
	7	Robert Kraut , Carmen Egido , Jolene Galegher, Patterns of contact and communication in scientific research collaboration, Proceedings of the 1988 ACM conference on Computer-supported cooperative work, p.1-12, September 26-28, 1988, Portland, Oregon, United States [doi>10.1145/62266.62267]
	8	Monk, A., Wright, P. Haber, J. and Davenport, L. Improving your Human-Computer Interface, Prentice Hall, 1993.
	9	Michael J. Muller , Leslie G. Tudor , Daniel M. Wildman , Ellen A. White , Robert W. Root , Tom Dayton , Rebecca Carr , Barbara Diekmann , Elizabeth Dykstra-Erickson, Bifocal tools for scenarios and representations in participatory activities with users, Scenario-based design: envisioning work and technology in system development, John Wiley & Sons, Inc., New York, NY, 1995
	10	Mumford, E. The participation of users in systems design: An account of the origin, evolution, and use of the ETHICS Method, In Participatory design : principles and practices., (Eds.) Schuler, D. and Namioka, A. L. Erlbaum Associates, 1993, 257-270.
	11	Norman, D. A. and Draper S. W. User Centered Systems Design. L. Erlbaum Assoc. NJ, 1986.
	12	Noyes, J.M., Starr, A.F., and Frankish, C.R. User involvement in the early stages of the devlopment of an aircraft warning system, Behaviour and information technology, 15,2, (1996), 67-75.
	13	Steven E. Poltrock , Jonathan Grudin, Organizational obstacles to interface design and development: two participant-observer studies, ACM Transactions on Computer-Human Interaction (TOCHI), v.1 n.1, p.52-80, March 1994 [doi>10.1145/174630.174633]
	14	Mary Beth Rosson , Wendy Kellogg , Susanne Maass, The designer as user: building requirements for design tools from design practice, Communications of the ACM, v.31 n.11, p.1288-1298, Nov. 1988 [doi>10.1145/50087.50090]
	15	Douglas Schuler , Aki Namioka, Participatory Design: Principles and Practices, Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 1993
	16	Stephanie Wilson , Mathilde Bekker , Hilary Johnson , Peter Johnson, Costs and Benefits of User Involvement in Design: Practitioners' Views, Proceedings of HCI on People and Computers XI, p.221-240, January 1996

CITED BY 10

	Sari Kujala , Marjo Kauppinen, Identifying and selecting users for user-centered design, Proceedings of the third Nordic conference on Human-computer interaction, p.297-303, October 23-27, 2004, Tampere, Finland
	Maarten van de Kant , Stephanie Wilson , Mathilde Bekker , Hilary Johnson , Peter Johnson, PatchWork: a software tool for early design, CHI 98 conference summary on Human factors in computing systems, p.221-222, April 18-23, 1998, Los Angeles, California, United States
	Elin Rønby Pedersen , Greg Wolff, Paper interface to electronic medical records: a case of usage-driven technology appropriation, Proceedings of the 7th ACM conference on Designing interactive systems, p.40-49, February 25-27, 2008, Cape Town, South Africa
	Inger Boivie , Jan Gulliksen , Bengt Göransson, The lonesome cowboy: A study of the usability designer role in systems development, Interacting with Computers, v.18 n.4, p.601-634, July, 2006
	Mie Nørgaard , Kasper Hornbæk, What do usability evaluators do in practice?: an explorative study of think-aloud testing, Proceedings of the 6th ACM conference on Designing Interactive systems, June 26-28, 2006, University Park, PA, USA
	Dag Svanæs , Jan Gulliksen, Understanding the context of design: towards tactical user centered design, Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges, October 20-22, 2008, Lund, Sweden
	Jakob Otkjær Bak , Kim Nguyen , Peter Risgaard , Jan Stage, Obstacles to usability evaluation in practice: a survey of software development organizations, Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges, October 20-22, 2008, Lund, Sweden
	Eamonn O'Neill , Peter Johnson , Hilary Johnson, Representations and user-developer interaction in cooperative analysis and design, Human-Computer Interaction, v.14 n.1, p.43-91, March 1999
	S. Kujala, Effective user involvement in product development by improving the analysis of user needs, Behaviour & Information Technology, v.27 n.6, p.457-473, November 2008
	Alistair G. Sutcliffe , Sri Kurniawan , Jae-Eun Shin, A method and advisor tool for multimedia user interface design, International Journal of Human-Computer Studies, v.64 n.4, p.375-392, April 2006