The quality approach

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The quality approach: is it delivering?

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Communications of the ACM archive
Volume 40 , Issue 6 (June 1997) table of contents

Pages: 24 - 29

Year of Publication: 1997

ISSN:0001-0782

Authors

Christopher Fox	Computer Science department at James Madison University, Harrisonburg, Va.
William Frakes	Computer Science Department at Virginia Tech., Falls Church, Va.

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 12, Downloads (12 Months): 112, Citation Count: 9

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Crossby, Philip B. Quality is Free: The Art of Marketing Quality Certain. Mentor Books, New York, NY 1980.
	2	Deming, W.E. Out of the Crisis. MIT Press, Cambridge, Mass. 1986.
	3	IEEE. Software Engineering Standars, Third Efition. IEEE, New York, NY 1989.
	4	Juran, J. Quality Control Handbook, 4th Edition. McGrww-Hill, New York, NY1988.
	1	Butler, K.L. The economic benefits of software process improvement. Crosstalk (July 1995), 14-17.
	2	Raymond Dion, Process Improvement and the Corporate Balance Sheet, IEEE Software, v.10 n.4, p.28-35, July 1993 [doi>10.1109/52.219618]
	3	Gruman, G. Management cited in bleak SQA survey. IEEE Soft. 5, 3 (May 1988), 102-103.
	4	Thomas J. Haley, Software Process Improvement At Raytheon, IEEE Software, v.13 n.6, p.33-41, November 1996 [doi>10.1109/52.542292]
	5	Watts S. Humphrey , Terry R. Snyder , Ronald R. Willis, Software Process Improvement at Hughes Aircraft, IEEE Software, v.8 n.4, p.11-23, July 1991 [doi>10.1109/52.300031]
	6	Craig Kaplan , Ralph Clark , Victor Tang, Secrets of software quality: 40 innovations from IBM, McGraw-Hill, Inc., New York, NY, 1995
	7	Kuhn, T. The Structure of Sdentific Revolutions, 2nd Edition. University of Chicago Press, Chicago, 1970.
	8	Myers, W. Hard data will lead managers to quality. IEEE Soft. 11, 2 (March 1994), 100-101.
	9	Paulk, M. C. and Konrad, M. D. An overview of ISO's SPICE project. Amer. Programmer 7, 2 (Feb. 1994), 16-20.
	10	Harvey Wohlwend , Susan Rosenbaum, Schlumberger's Software Improvement Program, IEEE Transactions on Software Engineering, v.20 n.11, p.833-839, November 1994 [doi>10.1109/32.368125]

CITED BY 9

	Antonis C. Stylianou , Ram L. Kumar, An integrative framework for IS quality management, Communications of the ACM, v.43 n.9, p.99-104, Sept. 2000
	Keishi Sakamoto , Kumiyo Nakakoji , Yasunari Takagi , Naoki Niihara, Toward computational support for software process improvement activities, Proceedings of the 20th international conference on Software engineering, p.22-31, April 19-25, 1998, Kyoto, Japan
	Bruce Russell , Sangit Chatterjee, Relationship quality: the undervalued dimension of software quality, Communications of the ACM, v.46 n.8, p.85-89, August 2003
	Anandasivam Gopal , Tridas Mukhopadhyay , Mayuram S. Krishnan, The role of software processes and communication in offshore software development, Communications of the ACM, v.45 n.4, April 2002
	M. S. Krishnan , Marc I. Kellner, Measuring Process Consistency: Implications for Reducing Software Defects, IEEE Transactions on Software Engineering, v.25 n.6, p.800-815, November 1999
	Sarah Beecham , Tracy Hall , Carol Britton , Michaela Cottee , Austen Rainer, Using an expert panel to validate a requirements process improvement model, Journal of Systems and Software, v.76 n.3, p.251-275, June 2005
	Werner Mellis, Software quality management in turbulent times – are there alternatives to process oriented software quality management?, Software Quality Control, v.7 n.3-4, p.277-295, 1998
	M. S. Krishnan , Tridas Mukhopadhyay , Dave Zubrow, Software Process Models and Project Performance, Information Systems Frontiers, v.1 n.3, p.267-277, October 1999
	Manish Agrawal , Kaushal Chari, Software Effort, Quality, and Cycle Time: A Study of CMM Level 5 Projects, IEEE Transactions on Software Engineering, v.33 n.3, p.145-156, March 2007