Another approach to justifying the cost of usability

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Another approach to justifying the cost of usability

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interactions archive
Volume 4 , Issue 3 (May/June 1997) table of contents

Pages: 48 - 56

Year of Publication: 1997

ISSN:1072-5520

Author

Arnold M. Lund

Ameritech

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 21, Downloads (12 Months): 137, Citation Count: 4

Additional Information:

references cited by index terms review collaborative colleagues

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Randolph G. Bias , Deborah J. Mayhew, Cost-justifying usability, Academic Press, Inc., Orlando, FL, 1994
	2	Clare-Marie Karat, A business case approach to usability cost justification, Cost-justifying usability, Academic Press, Inc., Orlando, FL, 1994
	3	March, A. Usability: The new dimension of product design. Harvard Business Review (September 1994), 144-149.
	4	Deborah J. Mayhew , Marilyn Mantei, A basic framework for costs-justifying usability engineering, Cost-justifying usability, Academic Press, Inc., Orlando, FL, 1994

CITED BY 4

	George M. Donahue, Usability and the Bottom Line, IEEE Software, v.18 n.1, p.31-37, January 2001
	Sarah Bloomer , Rachel Croft, Pitching usability to your organization, interactions, v.4 n.6, p.18-26, Nov./Dec. 1997
	Thomas M. Graefe , Susan L. Keenan , Karen C. Bowen, Meeting the challenge of measuring return on investment for user centered development, CHI '03 extended abstracts on Human factors in computing systems, April 05-10, 2003, Ft. Lauderdale, Florida, USA
	Jonathan Howarth , Tonya Smith-Jackson , Rex Hartson, Supporting novice usability practitioners with usability engineering tools, International Journal of Human-Computer Studies, v.67 n.6, p.533-549, June, 2009

INDEX TERMS

Primary Classification:
K. Computing Milieux
K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS

Additional Classification:
K. Computing Milieux
K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
K.6.1 Project and People Management
Subjects: Management techniques (e.g., PERT/CPM)

General Terms:
Design, Human Factors, Management, Measurement, Performance, Theory

REVIEW

"Thomas C. Richards : Reviewer"

The purpose of this paper is to provide a model for measuring the effectiveness of usability studies. Lund defines usability as making a system or product easy to learn, easy to use, useful, compelling, and safe. For internal systems, usabilit more...

Collaborative Colleagues:

Arnold M. Lund: colleagues

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