1

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2

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3

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4

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5

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6

Jakob Nielsen, Heuristic evaluation, Usability inspection methods, John Wiley & Sons, Inc., New York, NY, 1994

7

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8

Brian Shackel, Usability—context, framework, definition, design and evaluation, Human factors for informatics usability, Cambridge University Press, New York, NY, 1991

9

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10

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Jean Scholtz , Emile Morse , Michelle Potts Steves, Evaluation metrics and methodologies for user-centered evaluation of intelligent systems, Interacting with Computers, v.18 n.6, p.1186-1214, December, 2006

Avik Sinha , Carol Smidts, An experimental evaluation of a higher-ordered-typed-functional specification-based test-generation technique, Empirical Software Engineering, v.11 n.2, p.173-202, June 2006

Jiang He , Tong Gao , Wei Hao , I-Ling Yen , Farokh Bastani, A Flexible Content Adaptation System Using a Rule-Based Approach, IEEE Transactions on Knowledge and Data Engineering, v.19 n.1, p.127-140, January 2007

Steven R. Haynes , Sandeep Purao , Amie L. Skattebo , Steven R. Haynes, Scenario-Based Methods for Evaluating Collaborative Systems, Computer Supported Cooperative Work, v.18 n.4, p.331-356, August 2009

Bonnie E. John: colleagues