| Answer Garden 2: merging organizational memory with collaborative help |
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Computer Supported Cooperative Work
archive
Proceedings of the 1996 ACM conference on Computer supported cooperative work
table of contents
Boston, Massachusetts, United States
Pages: 97 - 105
Year of Publication: 1996
ISBN:0-89791-765-0
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Authors
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Mark S. Ackerman
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Department of Information and Computer Science, University of California, Irvine, Irvine, CA
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David W. McDonald
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Department of Information and Computer Science, University of California, Irvine, Irvine, CA
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| Bibliometrics |
Downloads (6 Weeks): 7, Downloads (12 Months): 77, Citation Count: 62
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 REFERENCES
Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.
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Ackerman, M. S. Definitional and Contextual issues in Organizational and Group Memories. Information Technology and People, 1996, 9(1 ): 10-24.
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Chaplin, D. Community Memory. Department of Computer Science, Lancaster University, manuscript, 1994.
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Kenichi Kamiya , Martin Röscheisen , Terry Winograd, Grassroots: providing a uniform framework for communicating, sharing information, and organizing people, Conference companion on Human factors in computing systems: common ground, p.239-240, April 13-18, 1996, Vancouver, British Columbia, Canada
[doi> 10.1145/257089.257300]
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Kautz, H., A. Milewski and B. Selman. Agent Amplified Communication. Proceedings of AAAI Symposium on Information Gathering from Heterogeneous, Distributed Environments, 1995.
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Kazuo Okamura , Wanda J. Orlikowski , Masayo Fujimoto , JoAnne Yates, Helping CSCW applications succeed: the role of mediators in the context of use, Proceedings of the 1994 ACM conference on Computer supported cooperative work, p.55-65, October 22-26, 1994, Chapel Hill, North Carolina, United States
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Smeaton, C. The AnswerWeb. Proceedings of WWW Conference, 1995:http://www.cee.hw.ac.uk:80 /--calum/AnswerWeb/paper.html.
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Terveen, L., P. Selfridge and M. D. Long. Living Design Memory: Framework, Implementation, Lessons Learned. Human-Computer Interaction, 1995, 10(I): 1-38.
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Walsh, J. 1:'. and G. R. Ungson. Organizational Memory. The Academy of Management Review, 1991, 16(1): 57-91.
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CITED BY 62
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Loren G. Terveen , William C. Hill , Brian Amento , David McDonald , Josh Creter, Building task-specific interfaces to high volume conversational data, Proceedings of the SIGCHI conference on Human factors in computing systems, p.226-233, March 22-27, 1997, Atlanta, Georgia, United States
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William C. Hill , Loren G. Terveen, Involving remote users in continuous design of web content, Proceedings of the conference on Designing interactive systems: processes, practices, methods, and techniques, p.137-145, August 18-20, 1997, Amsterdam, The Netherlands
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Neil W. Van Dyke , Henry Lieberman , Pattie Maes, Butterfly: a conversation-finding agent for Internet relay chat, Proceedings of the 4th international conference on Intelligent user interfaces, p.39-41, January 05-08, 1999, Los Angeles, California, United States
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Thomas Herrmann , Marcel Hoffmann , Isa Jahnke , Andrea Kienle , Gabriele Kunau , Kai-Uwe Loser , Natalja Menold, Concepts for usable patterns of groupware applications, Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work, November 09-12, 2003, Sanibel Island, Florida, USA
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Mark S. Ackerman , Anne Swenson , Stephen Cotterill , Kurtis DeMaagd, I-DIAG: from community discussion to knowledge distillation, Communities and technologies, Kluwer, B.V., Deventer, The Netherlands, 2003
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Jonathan Trevor , David M. Hilbert , Daniel Billsus , Jim Vaughan , Quan T. Tran, Contextual contact retrieval, Proceedings of the 9th international conference on Intelligent user interface, January 13-16, 2004, Funchal, Madeira, Portugal
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Steve Whittaker , Quentin Jones , Bonnie Nardi , Mike Creech , Loren Terveen , Ellen Isaacs , John Hainsworth, ContactMap: Organizing communication in a social desktop, ACM Transactions on Computer-Human Interaction (TOCHI), v.11 n.4, p.445-471, December 2004
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Clay Spinuzzi, Documentation, participatory citizenship, and the web: the potential of open systems, Proceedings of the 20th annual international conference on Computer documentation, p.194-199, October 20-23, 2002, Toronto, Ontario, Canada
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A. Agostini , S. Albolino , G. De Michelis , F. De Paoli , R. Dondi, Stimulating knowledge discovery and sharing, Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work, November 09-12, 2003, Sanibel Island, Florida, USA
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Moushumi Sharmin , Brian P. Bailey , Cole Coats , Kevin Hamilton, Understanding knowledge management practices for early design activity and its implications for reuse, Proceedings of the 27th international conference on Human factors in computing systems, April 04-09, 2009, Boston, MA, USA
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Erika Shehan Poole , Marshini Chetty , Tom Morgan , Rebecca E. Grinter , W. Keith Edwards, Computer help at home: methods and motivations for informal technical support, Proceedings of the 27th international conference on Human factors in computing systems, April 04-09, 2009, Boston, MA, USA
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INDEX TERMS
Primary Classification:
H.
Information Systems
H.5
INFORMATION INTERFACES AND PRESENTATION (I.7)
H.5.3
Group and Organization Interfaces
Subjects:
Organizational design
Additional Classification:
H.
Information Systems
H.4
INFORMATION SYSTEMS APPLICATIONS
H.4.3
Communications Applications
Subjects:
Computer conferencing, teleconferencing, and videoconferencing
H.5
INFORMATION INTERFACES AND PRESENTATION (I.7)
H.5.2
User Interfaces (D.2.2, H.1.2, I.3.6)
Subjects:
Training, help, and documentation;
Interaction styles (e.g., commands, menus, forms, direct manipulation)
General Terms:
Design,
Human Factors
Keywords:
CMC,
CSCW,
collaborative help,
community memory,
computer-mediated communications,
computer-supported cooperative work,
corporate memory,
group memory,
help,
information access,
information refining,
information retrieval,
information systems,
organizational memory
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