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Email overload: exploring personal information management of email

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Conference on Human Factors in Computing Systems archive
Proceedings of the SIGCHI conference on Human factors in computing systems: common ground table of contents

Vancouver, British Columbia, Canada

Pages: 276 - 283

Year of Publication: 1996

ISBN:0-89791-777-4

Authors

Steve Whittaker	Lotus Development Corp.
Candace Sidner	Lotus Development Corp.

Sponsor

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 150, Downloads (12 Months): 756, Citation Count: 154

Additional Information:

references cited by index terms collaborative colleagues

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

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	8	Sproull, L., and Kiesler, S. Connections. MIT Press, Cambridge, Mass., 1991
	9	Marilyn A. Walker, Limited attention and discourse structure, Computational Linguistics, v.22 n.2, June 1996
	10	Steve Whittaker , David Frohlich , Owen Daly-Jones, Informal workplace communication: what is it like and how might we support it?, Proceedings of the SIGCHI conference on Human factors in computing systems: celebrating interdependence, p.131-137, April 24-28, 1994, Boston, Massachusetts, United States [doi>10.1145/191666.191726]
	11	Steve Whittaker , Heinrich Schwarz, Back to the future: pen and paper technology supports complex group coordination, Proceedings of the SIGCHI conference on Human factors in computing systems, p.495-502, May 07-11, 1995, Denver, Colorado, United States [doi>10.1145/223904.223971]

CITED BY 154

	Blair Nonnecke , Jenny Preece, Lurker demographics: counting the silent, Proceedings of the SIGCHI conference on Human factors in computing systems, p.73-80, April 01-06, 2000, The Hague, The Netherlands
	Steve Whittaker , Loren Terveen , Will Hill , Lynn Cherny, The dynamics of mass interaction, Proceedings of the 1998 ACM conference on Computer supported cooperative work, p.257-264, November 14-18, 1998, Seattle, Washington, United States
	Kerry Rodden , Kenneth R. Wood, How do people manage their digital photographs?, Proceedings of the SIGCHI conference on Human factors in computing systems, April 05-10, 2003, Ft. Lauderdale, Florida, USA
	Jenny Preece, Empathic communities: reaching out across the Web, interactions, v.5 n.2, p.32-43, March/April 1998
	Steve Whittaker , Julia Hirschberg , Christine H. Nakatani, All talk and all action: strategies for managing voicemail messages, CHI 98 conference summary on Human factors in computing systems, p.249-250, April 18-23, 1998, Los Angeles, California, United States
	Jacek Gwizdka, Timely reminders: a case study of temporal guidance in PIM and email tools usage, CHI '00 extended abstracts on Human factors in computing systems, April 01-06, 2000, The Hague, The Netherlands
	Steve Whittaker , Richard Davis , Julia Hirschberg , Urs Muller, Jotmail: a voicemail interface that enables you to see what was said, Proceedings of the SIGCHI conference on Human factors in computing systems, p.89-96, April 01-06, 2000, The Hague, The Netherlands
	Ron Baecker , Kellogg Booth , Sasha Jovicic , Joanna McGrenere , Gale Moore, Reducing the gap between what users know and what they need to know, Proceedings on the 2000 conference on Universal Usability, p.17-23, November 16-17, 2000, Arlington, Virginia, United States
	Jeremy Goecks , Dan Cosley, NuggetMine: intelligent groupware for opportunistically sharing information nuggets, Proceedings of the 7th international conference on Intelligent user interfaces, January 13-16, 2002, San Francisco, California, USA
	Olle Bälter, Keystroke level analysis of email message organization, Proceedings of the SIGCHI conference on Human factors in computing systems, p.105-112, April 01-06, 2000, The Hague, The Netherlands
	Ellen A. Isaacs , John C. Tang , Trevor Morris, Piazza: a desktop environment supporting impromptu and planned interactions, Proceedings of the 1996 ACM conference on Computer supported cooperative work, p.315-324, November 16-20, 1996, Boston, Massachusetts, United States
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	Lida Li , Michael J. Muller , Werner Geyer , Casey Dugan , Beth Brownholtz , David R. Millen, Predicting individual priorities of shared activities using support vector machines, Proceedings of the sixteenth ACM conference on Conference on information and knowledge management, November 06-10, 2007, Lisbon, Portugal
	Stefan Nusser , Julian Cerruti , Eric Wilcox , Steve Cousins , Jerald Schoudt , Sergio Sancho, Enabling efficient orienteering behavior in webmail clients, Proceedings of the 20th annual ACM symposium on User interface software and technology, October 07-10, 2007, Newport, Rhode Island, USA
	Joshua B. Gross, Intelligent interactions in email using social networks and ai, CHI '08 extended abstracts on Human factors in computing systems, April 05-10, 2008, Florence, Italy
	David Dearman , Jeffery S. Pierce, It's on my other computer!: computing with multiple devices, Proceeding of the twenty-sixth annual SIGCHI conference on Human factors in computing systems, April 05-10, 2008, Florence, Italy
	Thomas Erickson , Catalina M. Danis , Wendy A. Kellogg , Mary E. Helander, Assistance: the work practices of human administrative assistants and their implications for it and organizations, Proceedings of the ACM 2008 conference on Computer supported cooperative work, November 08-12, 2008, San Diego, CA, USA
	Ofer Bergman , Ruth Beyth-Marom , Rafi Nachmias , Noa Gradovitch , Steve Whittaker, Improved search engines and navigation preference in personal information management, ACM Transactions on Information Systems (TOIS), v.26 n.4, p.1-24, September 2008
	Steve Whittaker , Loren Terveen , Bonnie A. Nardi, Let's stop pushing the envelope and start addressing it: a reference task agenda for HCI, Human-Computer Interaction, v.15 n.2, p.75-106, September 2000
	Steve Whittaker , Victoria Bellotti , Paul Moody, Introduction to this special issue on revisiting and reinventing e-mail, Human-Computer Interaction, v.20 n.1, p.1-9, June 2005
	Nicolas Ducheneaut , Victoria Bellotti, Ceci n'est pas un objet? talking about objects in E-mail, Human-Computer Interaction, v.18 n.1, p.85-110, June 2003
	Nicolas Ducheneaut , Leon A. Watts, In search of coherence: a review of e-mail research, Human-Computer Interaction, v.20 n.1, p.11-48, June 2005
	Steve Whittaker, Supporting collaborative task management in e-mail, Human-Computer Interaction, v.20 n.1, p.49-88, June 2005
	Victoria Bellotti , Nicolas Ducheneaut , Mark Howard , Ian Smith , Rebecca E. Grinter, Quality versus quantity: e-mail-centric task management and its relation with overload, Human-Computer Interaction, v.20 n.1, p.89-138, June 2005
	Martin Wattenberg , Steven L. Rohall , Daniel Gruen , Bernard Kerr, E-mail research: targeting the enterprise, Human-Computer Interaction, v.20 n.1, p.139-162, June 2005
	Chris Schmandt , Stefan Marti, Active messenger: e-mail filtering and delivery in a heterogeneous network, Human-Computer Interaction, v.20 n.1, p.163-194, June 2005
	Michael Bernstein , Max Van Kleek , David Karger , M. C. Schraefel, Information scraps: How and why information eludes our personal information management tools, ACM Transactions on Information Systems (TOIS), v.26 n.4, p.1-46, September 2008
	David Elsweiler , Mark Baillie , Ian Ruthven, Exploring memory in email refinding, ACM Transactions on Information Systems (TOIS), v.26 n.4, p.1-36, September 2008
	Sungjoon (Steve) Won , Laura A. Dabbish, Designing for email response management, Proceedings of the 27th international conference extended abstracts on Human factors in computing systems, April 04-09, 2009, Boston, MA, USA
	Robert Farrell , Hina Shah , Thomas Erickson , Wendy A. Kellogg, A design evaluation of a user interface for tending long-term tasks, Proceedings of the 27th international conference extended abstracts on Human factors in computing systems, April 04-09, 2009, Boston, MA, USA
	Amelie Hössjer , Kerstin Severinson Eklundh, Making Space for a New Medium: On the Use of Electronic Mail in a Newspaper Newsroom, Computer Supported Cooperative Work, v.18 n.1, p.1-46, February 2009
	Shanshan Ma , Susan Wiedenbeck, File management with hierarchical folders and tags, Proceedings of the 27th international conference extended abstracts on Human factors in computing systems, April 04-09, 2009, Boston, MA, USA
	Vaiva Kalnikaitė , Steve Whittaker, Cueing digital memory: how and why do digital notes help us remember?, Proceedings of the 22nd British HCI Group Annual Conference on HCI 2008: People and Computers XXII: Culture, Creativity, Interaction, September 01-05, 2008, Liverpool, United Kingdom
	Manas Tungare , Manuel A. Pérez-Quiñones, You scratch my back and i'll scratch yours: combating email overload collaboratively, Proceedings of the 27th international conference extended abstracts on Human factors in computing systems, April 04-09, 2009, Boston, MA, USA
	Yang Xiang, Managing email overload with an automatic nonparametric clustering system, The Journal of Supercomputing, v.48 n.3, p.227-242, June 2009
	Anthony Tang , Joel Lanir , Saul Greenberg , Sidney Fels, Supporting transitions in work: informing large display application design by understanding whiteboard use, Proceedings of the ACM 2009 international conference on Supporting group work, May 10-13, 2009, Sanibel Island, Florida, USA
	Stephen Voida , Elizabeth D. Mynatt, It feels better than filing: everyday work experiences in an activity-based computing system, Proceedings of the 27th international conference on Human factors in computing systems, April 04-09, 2009, Boston, MA, USA
	Maarten van Dantzich , Daniel Robbins , Eric Horvitz , Mary Czerwinski, Scope: providing awareness of multiple notifications at a glance, Proceedings of the Working Conference on Advanced Visual Interfaces, May 22-24, 2002, Trento, Italy
	Jeff Hancock , Jeremy Birnholtz , Natalya Bazarova , Jamie Guillory , Josh Perlin , Barrett Amos, Butler lies: awareness, deception and design, Proceedings of the 27th international conference on Human factors in computing systems, April 04-09, 2009, Boston, MA, USA
	Michael Freed , Jaime Carbonell , Geoff Gordon , Jordan Hayes , Brad Myers , Daniel Siewiorek , Stephen Smith , Aaron Steinfeld , Anthony Tomasic, RADAR: a personal assistant that learns to reduce email overload, Proceedings of the 23rd national conference on Artificial intelligence, p.1287-1293, July 13-17, 2008, Chicago, Illinois
	Mark Dredze , Hanna M. Wallach , Danny Puller , Tova Brooks , Josh Carroll , Joshua Magarick , John Blitzer , Fernando Pereira, Intelligent email: aiding users with AI, Proceedings of the 23rd national conference on Artificial intelligence, p.1524-1527, July 13-17, 2008, Chicago, Illinois
	Sarah Henderson, Personal document management strategies, Proceedings of the 10th International Conference NZ Chapter of the ACM's Special Interest Group on Human-Computer Interaction, p.69-76, July 06-07, 2009, Auckland, New Zealand
	Ofer Bergman , Simon Tucker , Ruth Beyth-Marom , Edward Cutrell , Steve Whittaker, It's not that important: demoting personal information of low subjective importance using GrayArea, Proceedings of the 27th international conference on Human factors in computing systems, April 04-09, 2009, Boston, MA, USA
	Michel Krieger , Emily Margarete Stark , Scott R. Klemmer, Coordinating tasks on the commons: designing for personal goals, expertise and serendipity, Proceedings of the 27th international conference on Human factors in computing systems, April 04-09, 2009, Boston, MA, USA