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Online support systems
Full text PdfPdf (218 KB)
Source ACM Computing Surveys (CSUR) archive
Volume 28 ,  Issue 1  (March 1996) table of contents
Pages: 197 - 200  
Year of Publication: 1996
ISSN:0360-0300
Authors
Stuart A. Selber  Clarkson University
Johndan Johnson-Eilola  Purdue University
Brad Mehlenbacher  North Carolina State University
Publisher
ACM  New York, NY, USA
Bibliometrics
Downloads (6 Weeks): 14,   Downloads (12 Months): 37,   Citation Count: 2
Additional Information:

references   cited by   index terms   collaborative colleagues  

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DOI Bookmark: Use this link to bookmark this Article: http://doi.acm.org/10.1145/234313.234397
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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

 
1
R. John Brockmann, Writing better computer user documentation: from paper to online, John Wiley & Sons, Inc., New York, NY, 1986
 
2
CAERNARVEN-SMITH, P. 1990. Annotated bibliography on costs, productivity, quality, and profitability in technical publishing: 1956- 1988. Tech. Commun. 37, 2, 116-121.
 
3
Thomas M. Duffy , James E. Palmer , Brad Mehlenbacher, Online Help: Design and Evaluation, Greenwood Publishing Group Inc., Westport, CT, 1993
 
4
William Horton, Designing and writing online documentation: help files to hypertext, John Wiley & Sons, Inc., New York, NY, 1990
 
5
RUBENS, P. AND KRULL, R. 1985. Applications of research on document design to online displays. Tech. Commun. 37, 4, 29-34.
 
6
Ben Shneiderman, Designing the user interface: strategies for effective human-computer interaction, Addison-Wesley Longman Publishing Co., Inc., Boston, MA, 1986

CITED BY  2
Charles A. Hill , Brad Mehlenbacher, Readers' expectations and writers' goals in the late age of print, Proceedings of the 14th annual international conference on Systems documentation: Marshaling new technological forces: building a corporate, academic, and user-oriented triangle, p.257-266, October 19-22, 1996, Research Triangle Park, North Carolina, United States
Michael Quayle , Kevin Durrheim, When the chips are down: Social and technical aspects of computer failure and repair, Interacting with Computers, v.18 n.6, p.1260-1277, December, 2006

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.3 INFORMATION STORAGE AND RETRIEVAL

Additional Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.1 Multimedia Information Systems
          Subjects: Evaluation/methodology


General Terms:
Human Factors, Reliability, Theory

Collaborative Colleagues:
Stuart A. Selber: colleagues
Johndan Johnson-Eilola: colleagues
Brad Mehlenbacher: colleagues

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