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Learning and using the cognitive walkthrough method: a case study approach
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Source Conference on Human Factors in Computing Systems archive
Proceedings of the SIGCHI conference on Human factors in computing systems table of contents
Denver, Colorado, United States
Pages: 429 - 436  
Year of Publication: 1995
ISBN:0-201-84705-1
Authors
Bonnie E. John  Departments of Computer Science and Psychology and the HCI Institute, Carnegie Mellon University, Pittsburgh, PA
Hilary Packer  Master of Software Engineering Program, Carnegie Mellon University, Pittsburgh, PA
Sponsor
SIGCHI: ACM Special Interest Group on Computer-Human Interaction
Publisher
ACM Press/Addison-Wesley Publishing Co.  New York, NY, USA
Bibliometrics
Downloads (6 Weeks): 31,   Downloads (12 Months): 156,   Citation Count: 11
Additional Information:

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

1
Brigham Bell , John Rieman , Clayton Lewis, Usability testing of a graphical programming system: things we missed in a programming walkthrough, Proceedings of the SIGCHI conference on Human factors in computing systems: Reaching through technology, p.7-12, April 27-May 02, 1991, New Orleans, Louisiana, United States  [doi>10.1145/108844.108846]
 
2
Butler, K, Jacob, R. J. K., & John, B. E.(1993) Introduction and Overview of Human-Computer Interaction.Tutorial materials, presented at INTERCHI, 1993 (Amsterdam, April 24 -April 29), ACM, New York.
 
3
Cuomo, D. L. & Bowen, C. D. (1994) Understandingusability issues addressed by three user- system interface evaluationtechniques. Interacting with Computers, 6, 1, 86-108.
 
4
Heather W. Desurvire, Faster, cheaper!! Are usability inspection methods as effective as empirical testing?, Usability inspection methods, John Wiley & Sons, Inc., New York, NY, 1994
 
5
Gallagher, S. & Meter, G. (1993) Volume View Interface Design. Unpublished Report of the ACSE Project, School of Computer Science Carnegie Mellon University, May 4, 1993.
6
Andrew Howes , Richard M. Young, Predicting the learnability of task-action mappings, Proceedings of the SIGCHI conference on Human factors in computing systems: Reaching through technology, p.113-118, April 27-May 02, 1991, New Orleans, Louisiana, United States  [doi>10.1145/108844.108861]
7
Robin Jeffries , James R. Miller , Cathleen Wharton , Kathy Uyeda, User interface evaluation in the real world: a comparison of four techniques, Proceedings of the SIGCHI conference on Human factors in computing systems: Reaching through technology, p.119-124, April 27-May 02, 1991, New Orleans, Louisiana, United States  [doi>10.1145/108844.108862]
 
8
Clare-Marie Karat, A comparison of user interface evaluation methods, Usability inspection methods, John Wiley & Sons, Inc., New York, NY, 1994
9
Clayton Lewis , Peter G. Polson , Cathleen Wharton , John Rieman, Testing a walkthrough methodology for theory-based design of walk-up-and-use interfaces, Proceedings of the SIGCHI conference on Human factors in computing systems: Empowering people, p.235-242, April 01-05, 1990, Seattle, Washington, United States  [doi>10.1145/97243.97279]
 
10
Mack, R., Nielsen, J. (1992) Usability Inspection Methods: Summary Report of a Workshop held at CHI'92.. IBM Technical Report #IBMC-18273. IBM T.J. Watson Research Center, YorktownHeights, NY.
 
11
Jakob Nielsen, Usability Engineering, Morgan Kaufmann Publishers Inc., San Francisco, CA, 1993
 
12
Pane, J.F., & Miller,P.L. (1993). The ACSE multimedia science learning environment. Proceedingsof the 1993 International Conference on Computers in Education, Taipei,Taiwan.
 
13
Polson, P.& Lewis, C. (1990) Theory-based design for easily learned interfaces. Human ComputerInteraction, 5, 191-220.
14
John Rieman, The diary study: a workplace-oriented research tool to guide laboratory efforts, Proceedings of the SIGCHI conference on Human factors in computing systems, p.321-326, April 24-29, 1993, Amsterdam, The Netherlands  [doi>10.1145/169059.169255]
15
David E. Rowley , David G. Rhoades, The cognitive jogthrough: a fast-paced user interface evaluation procedure, Proceedings of the SIGCHI conference on Human factors in computing systems, p.389-395, May 03-07, 1992, Monterey, California, United States  [doi>10.1145/142750.142869]
16
Cathleen Wharton , Janice Bradford , Robin Jeffries , Marita Franzke, Applying cognitive walkthroughs to more complex user interfaces: experiences, issues, and recommendations, Proceedings of the SIGCHI conference on Human factors in computing systems, p.381-388, May 03-07, 1992, Monterey, California, United States  [doi>10.1145/142750.142864]
 
17
Cathleen Wharton , Clayton Lewis, The role of psychological theory in usability inspection methods, Usability inspection methods, John Wiley & Sons, Inc., New York, NY, 1994
 
18
Cathleen Wharton , John Rieman , Clayton Lewis , Peter Polson, The cognitive walkthrough method: a practitioner's guide, Usability inspection methods, John Wiley & Sons, Inc., New York, NY, 1994
 
1
In all, data on five cases were collected with analysts using CognitiveWalkthrough, Claims Analysis, User Action Notation, GOMS, and Heuristic Evaluation. However, due to space limitations, this paper will report the details of only the first case.Return to text.

CITED BY  11
Rick Spencer, The streamlined cognitive walkthrough method, working around social constraints encountered in a software development company, Proceedings of the SIGCHI conference on Human factors in computing systems, p.353-359, April 01-06, 2000, The Hague, The Netherlands
John Rieman, A field study of exploratory learning strategies, ACM Transactions on Computer-Human Interaction (TOCHI), v.3 n.3, p.189-218, Sept. 1996
Wendy E. Mackay , Anne-Laure Fayard, HCI, natural science and design: a framework for triangulation across disciplines, Proceedings of the conference on Designing interactive systems: processes, practices, methods, and techniques, p.223-234, August 18-20, 1997, Amsterdam, The Netherlands
Gilbert Cockton , Darryn Lavery , Alan Woolrych, Inspection-based evaluations, The human-computer interaction handbook: fundamentals, evolving technologies and emerging applications, Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 2002
Kasper Hornbæk , Erik Frøkjær, Two psychology-based usability inspection techniques studied in a diary experiment, Proceedings of the third Nordic conference on Human-computer interaction, p.3-12, October 23-27, 2004, Tampere, Finland
Mie Nørgaard , Kasper Hornbæk, What do usability evaluators do in practice?: an explorative study of think-aloud testing, Proceedings of the 6th ACM conference on Designing Interactive systems, June 26-28, 2006, University Park, PA, USA
Kasper Hornbæk , Erik Frøkjær, Making use of business goals in usability evaluation: an experiment with novice evaluators, Proceeding of the twenty-sixth annual SIGCHI conference on Human factors in computing systems, April 05-10, 2008, Florence, Italy
Ann Blandford , Thomas R. G. Green , Dominic Furniss , Stephann Makri, Evaluating system utility and conceptual fit using CASSM, International Journal of Human-Computer Studies, v.66 n.6, p.393-409, June, 2008
Erik Frøkjær , Kasper Hornbæk, Metaphors of human thinking for usability inspection and design, ACM Transactions on Computer-Human Interaction (TOCHI), v.14 n.4, p.1-33, January 2008
Tasha Hollingsed , David G. Novick, Usability inspection methods after 15 years of research and practice, Proceedings of the 25th annual ACM international conference on Design of communication, October 22-24, 2007, El Paso, Texas, USA
Gary M. Olson , Thomas P. Moran, Commentary on "Damaged merchandise?", Human-Computer Interaction, v.13 n.3, p.263-323, September 1998

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: Training, help, and documentation

Additional Classification:
  H. Information Systems
  H.1 MODELS AND PRINCIPLES
      H.1.2 User/Machine Systems
          Subjects: Human factors
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.1 Multimedia Information Systems
          Subjects: Evaluation/methodology
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: Evaluation/methodology


General Terms:
Design, Experimentation, Human Factors

Collaborative Colleagues:
Bonnie E. John: colleagues
Hilary Packer: colleagues

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