End-user training

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End-user training: an empirical study comparing on-line practice methods

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Conference on Human Factors in Computing Systems archive
Proceedings of the SIGCHI conference on Human factors in computing systems table of contents

Denver, Colorado, United States

Pages: 74 - 81

Year of Publication: 1995

ISBN:0-201-84705-1

Authors

Susan Wiedenbeck	Computer Science and Engineering Department, University of Nebraska, Lincoln, NE
Patti L. Zila	Computer Science and Engineering Department, University of Nebraska, Lincoln, NE
Daniel S. McConnell	Computer Science and Engineering Department, University of Nebraska, Lincoln, NE

Sponsor

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

ACM Press/Addison-Wesley Publishing Co. New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 4, Downloads (12 Months): 33, Citation Count: 2

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references cited by index terms collaborative colleagues

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Ausubel, D. P. Educational psychology: A cognitive view. Holt, Reinhart and Winston, NY, 1968.
	2	John B. Black , John M. Carroll , Stuart M. McGuigan, What kind of minimal instruction manual is the most effective, Proceedings of the SIGCHI/GI conference on Human factors in computing systems and graphics interface, p.159-162, April 05-09, 1987, Toronto, Ontario, Canada
	3	C L Borgman, The user's mental model of an information retrieval system: an experiment on a prototype online catalog, International Journal of Man-Machine Studies, v.24 n.1, p.47-64, Jan. 1986 [doi>10.1016/S0020-7373(86)80039-6]
	4	John M. Carroll, The Nurnberg funnel: designing minimalist instruction for practical computer skill, MIT Press, Cambridge, MA, 1990
	5	John M. Carroll , Robert L. Mack, Learning to use a word processor: by doing, by thinking, and by knowing, Human factors in computer systems, Ablex Publishing Corp., Norwood, NJ, 1984
	6	Carroll, J.M., Mack, R.L., Lewis, C.L., Grischkowski, N.L., and Robertson, S.R. Exploring exploring a word processor. Human-Computer Interaction, 1, 3 (1985), 283-307.
	7	Carroll, J.R., Smith-Kerker, P.L., Ford, J.R., and Mazur-Rimetz, S.A. The minimal manual. Human- Computer Interaction, 3, 2 (1987), 123-153.
	8	Charney, D.H. and Reder, L.M. Designing interactive tutorials for computer users. Human- Computer Interaction, 2 (1986), 297-317.
	9	Charney, D.H., Reder, L.M., and Wells, G.W. Studies of elaboration of instructional texts. In Effective Documentation: What Have We Learned From Research, S. Doheny-Farina, Ed., MIT Press, Cambridge, MA, 1988, pp. 47-72.
	10	Davis, S.A. and Bostrom, R.P. Training end users: an experimental investigation of the roles of the computer interface and training methods. MIS Quarterly, 17 (1993), 61-85.
	11	Richard Gong , Jay Elkerton, Designing minimal documentation using a GOMS model: a usability evaluation of an engineering approach, Proceedings of the SIGCHI conference on Human factors in computing systems: Empowering people, p.99-107, April 01-05, 1990, Seattle, Washington, United States [doi>10.1145/97243.97261]
	12	Ard W. Lazonder , Hans van der Meij, The minimal manual: is less really more?, International Journal of Man-Machine Studies, v.39 n.5, p.729-752, Nov. 1993 [doi>10.1006/imms.1993.1081]
	13	Richard E. Mayer, The Psychology of How Novices Learn Computer Programming, ACM Computing Surveys (CSUR), v.13 n.1, p.121-141, March 1981 [doi>10.1145/356835.356841]
	14	Lorne Olfman, A comparison of applications-based and construct-based training methods for dss generator software, 1987
	15	Susan Palmiter , Jay Elkerton, An evaluation of animated demonstrations of learning computer-based tasks, Proceedings of the SIGCHI conference on Human factors in computing systems: Reaching through technology, p.257-263, April 27-May 02, 1991, New Orleans, Louisiana, United States [doi>10.1145/108844.108906]
	16	Marc M. Sebrechts , Richard L. Marsh, Components of computer skill acquisition: some reservations about mental models and discovery learning, Proceedings of the third international conference on human-computer interaction on Designing and using human-computer interfaces and knowledge based systems (2nd ed.), p.168-173, September 1989, Boston, Massachusetts, United States
	17	Sein, M.K. and Bostrom, R.P. Individual differences and conceptual models in training novice users. Human-Computer Interaction, 4 (1989), 197- 229.
	18	Mark K. Singley , John R. Anderson, The transfer of cognitive skill, Harvard University Press, Cambridge, MA, 1989

CITED BY 2

	Sam Snoddy, Jr. , David G. Novick, Post-training support for learning technology, Proceedings of the 22nd annual international conference on Design of communication: The engineering of quality documentation, October 10-13, 2004, Memphis, Tennessee, USA
	Jeffrey Carver , Marc Fisher, II , Gregg Rothermel, An empirical evaluation of a testing and debugging methodology for Excel, Proceedings of the 2006 ACM/IEEE international symposium on International symposium on empirical software engineering, September 21-22, 2006, Rio de Janeiro, Brazil