Contextual design

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Contextual design: using customer work models to drive system design (abstract)

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Conference on Human Factors in Computing Systems archive
Conference companion on Human factors in computing systems table of contents

Denver, Colorado, United States

Pages: 391 - 392

Year of Publication: 1995

ISBN:0-89791-755-3

Authors

Karen Holtzblatt	InContext Enterprises, Inc., 249 Ayer Rd., Harvard, MA
Hugh Beyer	InContext Enterprises, Inc., 249 Ayer Rd., Harvard, MA

Sponsor

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 6, Downloads (12 Months): 15, Citation Count: 1

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references cited by index terms collaborative colleagues

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	IEEE Software Staff, Calling Down the Lightning, IEEE Software, v.11 n.5, p.106-107, 113, September 1994 [doi>10.1109/52.311072]
	2	Stuart K. Card , Allen Newell , Thomas P. Moran, The Psychology of Human-Computer Interaction, Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 1983
	3	James A. Carter, Jr., Combining task analysis with software engineering in a methodology for designing interactive systems, Taking software design seriously, Academic Press Professional, Inc., San Diego, CA, 1991
	4	Pelle Ehn, Work-Oriented Design of Computer Artifacts, Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 1990
	5	Sharon R. Garber , Mitch B. Grunes, The art of search: a study of art directors, Proceedings of the SIGCHI conference on Human factors in computing systems, p.157-163, May 03-07, 1992, Monterey, California, United States [doi>10.1145/142750.142780]
	6	Joan Greenbaum , Morten Kyng, Design at work: cooperative design of computer systems, Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 1992
	7	K. Holtzblatt and S. Jones, "Contextual Inquiry: A Participatory Technique for System Design," Participatory Design: Principles and Practice. Aki Namioka and Doug Schuler (Eds.), Hillsdale, NJ: Lawrence Earlbaum Pub. 1993.
	8	Karen Holtzblatt , Hugh Beyer, Making customer-centered design work for teams, Communications of the ACM, v.36 n.10, p.92-103, Oct. 1993 [doi>10.1145/163430.164050]
	9	Karen Holtzblatt, If we're a team why don't we act like one?, interactions, v.1 n.3, p.17-20, July 1994 [doi>10.1145/182966.182968]
	10	K. Holtzblatt and H. Beyer, "Representing work for the Purpose of Design," in Representations of Work, HICSS Monograph (Hawaii International Conference on System Sciences), January 1994. Lucy Suchman, Editor.
	11	S. Jones, Learning DECwrite in the Workplace; Using Contextual Inquiry to Articulate Learning. Internal Digital Report: DEC-TR 677, December 1989.
	12	Paul Seaton , Tom Stewart, Evolving task oriented systems, Proceedings of the SIGCHI conference on Human factors in computing systems, p.463-469, May 03-07, 1992, Monterey, California, United States [doi>10.1145/142750.142900]
	13	J. Whiteside, J. Bennett, and K. Holtzblatt, "Usability Engineering: Our Experience and Evolution," Handbook of Human Computer Interaction, M. Helander (Ed.). New York: North Holland, 1988.